Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
They explained all aspects leading to the remortgage. They also send reminders when actions on the Optimal legal action account needed to be completed so it ensured everthing was being completed at a timely manner.
Underwriting took forever and repeat information sought . Lack of customer support and a hindrance to speedy underwriting and completion
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If I could give it 0 I would. Logging in is a pain, no matter how many times you say device is trusted, you have to use OTP, if you come out of the screen, you have to log in again! Documents Property questionnaire would not work, got server error each time, have been trying to resolve it for nearly two weeks. Customer service Non-existent! The number takes you to a switchboard, first person said he was putting me through to someone who could help then hung up the phone, second person kindly offered to chase up my messages for help. Finally got a response to a message asking me to upload screenshots of the error with no explanation on how to do this, trawled through entire website looking for how to do it, raised another message asking how to do this, no response! Now sent another message asking how to upload the screenshots and a chase message due to lack of response. Honestly why are banks still using this service, it’s appalling and doesn’t care about the customer
Assigned Optima through bank, a little clunky signing up/starting process, but otherwise they were quick efficient and the online mortgage tracking and action wheel was great.
Absolutely seamless experience with Optima! Great communication throughout the process of getting our small mortgage sorted and a fab, easy to navigate online app. Very efficient, from initial application it was less than 3 weeks to completion and funds in our bank! Very highly recommended!!
They are terrible really poor service take days to respond to messages you cannot speak to anyone and when I did they told me to send them a message which took them five days to answer. In the end terminated my application as I lost the will to live. Be warned they are incredible frustrating.
We just remortgaged as our fixed rate came to an end. Optima were allocated to our case by the new mortgage company. We were kept informed at every step of the way on the portal. Great service and highly recommended.
Probably ok if everything goes smoothly, impossible to contact anyone or speak to anyone when it doesn't. No response on the portal, the telephone number goes through to someone who doesn't even have access to my case! I'm not sure what the point of having someone in that position is, I felt bad for the lady. This is a plea for help, I would be grateful if anyone at Optima Legal can help. Lloyds has already wasted a month getting to this point and we really need to complete soon. I just spoke to a customer service agent for Optima Legal on 0344 571 3838 just now (1230 on Friday 4th July) to register a formal complaint. She couldn't give me a reference number, didn't have access to my case so I just wanted to have a written record of my formal complaint. Reason for complaint - Poor customer service, lack of communication, no response through the portal and no way to speak to anyone about the case Resolution required - The mortgage deed on the portal currently has the address in the wrong format. Lloyds has corrected it from their end and issued the mortgage offer with the correctly formatted address. Kindly reissue the mortgage deed with the address as per the mortgage offer so we can print it, sign it, witness it and get it sent to Optima Legal asap.
Possibly the worst and most useless solicitors firm I have ever encountered. I had a simple job of a transfer of equity and new mortgage offer to be submitted through Optima legal. They continually sent the wrong documents which caused delays. The legal advisors didn't understand why the documents kept getting bounced. My mortgage offer then overran even though all other parties and solicitors were waiting to complete. 6 months later, Optima still cannot organise a simple tr1 transfer and mortgage offer. Dreadful, dreadful service. Avoid at all costs.
Always felt in the loop, emails replied to within a few days. Very efficient and all details of the remortgage and whole process felt easy. Exactly what I wanted happened.
I recently completed a remortgage through Optima Legal, and I’m very pleased with the overall experience. The process was smooth and well-organized from start to finish. I appreciated the regular updates and clear communication at each stage, which helped to keep things on track and gave me peace of mind. The online portal was user-friendly and made it easy to track progress. Any queries I had were responded to promptly and professionally. The team demonstrated both efficiency and attention to detail, which made what can often be a stressful process feel straightforward. Thank you to the team at Optima Legal for a seamless remortgage experience I’d be happy to recommend your services to others.
Professional at all times, courtesy call with update, trouble free and a easy online process.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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