Shawn gave extremely fast and thorough…
Shawn gave extremely fast and thorough response to my query. Thanks Shawn!

Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
Allergy Test receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Shawn, Terry, and Jordan. Consumers appreciate the efficient live chat support, noting that their questions are answered quickly and thoroughly.
However, there are significant concerns regarding the testing process, with several customers reporting they never received their tests or results, leading to frustration. Additionally, some users question the accuracy of the tests, citing discrepancies between their results and other medical evaluations. While the service aspect is consistently rated as excellent, the issues with test delivery and reliability tarnish the overall experience. Overall, the sentiment is mixed, with a notable portion of customers expressing dissatisfaction despite the strong service support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 732 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 24 |
| Sep 24 | 3.9 | 34 |
| Oct 24 | 3.9 | 40 |
| Nov 24 | 4.3 | 27 |
| Dec 24 | 3.2 | 41 |
| Jan 25 | 4.6 | 30 |
| Feb 25 | 4.5 | 13 |
| Mar 25 | 4.1 | 20 |
| Apr 25 | 3.8 | 17 |
| May 25 | 4.0 | 18 |
| Jun 25 | 4.2 | 20 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Kai was very helpful with the questions I had regarding my test kit”
“Never received our tests”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +2% | 732 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Allergy Test is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.9).
500 reviews of Allergy Test. Filter by what matters to you.
Shawn gave extremely fast and thorough response to my query. Thanks Shawn!
Thank you so much for your prompt and efficient help, Casey! You resolved my issue quickly, and I really appreciate your excellent customer service. You're awesome!
Used the chat function as had issues with logging into the app. Cameron was very helpful and answered my questions in a very polite manner. Thank you.
I had a small problem with order but Cameron was brilliant and help me find my order information an explained what to do next.
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I contacted the live chat to request a copy of my test results from 2020 which I had lost. I dealt with Cameron and he sorted his out in a few minutes. Great service.
Thank you Kai for doing me a big favor!
Yes similar to other reviews where I did not receive a confirmation e-mail which is very disconcerting and never received an order number as a result which is a prerequisite to activate the service!! This needs to be sorted. Luckily the day was saved by Casey who was able to locate my order number which allowed me to proceed…this was the most efficent part of the service so far!! Thanks again to Casey 👍👍
Testing was easy. Some communication problems receiving the results, but all was quickly resolved by customer service person Kai. In general a very easy way to get allergy results for a toddler.
I received the thyroid one but haven't received the allergy one not happy
Blood/allergy test did not update in the system and I ended up emailing Avery who promptly assisted in sending me the report. Thanks Avery!
The online chat with Avery was great. I wasn't sure when to expect my sample results, and it had been a while. It was lost in translation, so he looked them up, re-sent them, and made sure I had them before leaving the chat. Quick and easy...I have yet to review the results, but customer service so far has been very pleasant. Thanks!
Great customer service. Angel was so helpful.
Ordered four tests. Received no confirmation email. Tests took more than three weeks to arrive. Thought I had been scammed. Pet allergy test still hasn’t arrived. Each packet had two needle prick devices for blood draw, of the six only two functioned correctly.
Jesse made the online experience fantastic I had misunderstood that the test I had ordered that it was not a physical testing kit that is delivered. I had been waiting almost 3 weeks and emailed asking how long should I be waiting to receive. Thank you for a quick efficient and friendly service.
Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
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