Spoke to Jessie as had not received my…
Spoke to Jessie as had not received my results. He was amazing, sorted it out and sent them straight away. Thanks Jessie

Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
Allergy Test receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Shawn, Terry, and Jordan. Consumers appreciate the efficient live chat support, noting that their questions are answered quickly and thoroughly.
However, there are significant concerns regarding the testing process, with several customers reporting they never received their tests or results, leading to frustration. Additionally, some users question the accuracy of the tests, citing discrepancies between their results and other medical evaluations. While the service aspect is consistently rated as excellent, the issues with test delivery and reliability tarnish the overall experience. Overall, the sentiment is mixed, with a notable portion of customers expressing dissatisfaction despite the strong service support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 732 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 24 |
| Sep 24 | 3.9 | 34 |
| Oct 24 | 3.9 | 40 |
| Nov 24 | 4.3 | 27 |
| Dec 24 | 3.2 | 41 |
| Jan 25 | 4.6 | 30 |
| Feb 25 | 4.5 | 13 |
| Mar 25 | 4.1 | 20 |
| Apr 25 | 3.8 | 17 |
| May 25 | 4.0 | 18 |
| Jun 25 | 4.2 | 20 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Kai was very helpful with the questions I had regarding my test kit”
“Never received our tests”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +2% | 732 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Allergy Test is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.9).
500 reviews of Allergy Test. Filter by what matters to you.
Spoke to Jessie as had not received my results. He was amazing, sorted it out and sent them straight away. Thanks Jessie
Make sure you check that you are ordering a physical kit if you don't want an online-registering kit. With the online kit, you can download the form and instructions, and it works fine. I made an error in my ordering and they fixed is quickly and without hesitation gave me a refund for my mistake. Based on my interactions with the chat online feature too, this is a good and trustworthy company. I haven't had my results yet because the come from UK (I am in Australia) but from my experience so far, I expect it to go well and without issue.
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easy to use - easy instructions and easy to submit - cant wait for the results
Jordan was great thank you!
Couldn't find a form I needed and Blake helped me it in just seconds.!!
Blake was very helpful. He was able to respond to my questions about my hair sample very quickly. The live chat is an excellent service.
I initially gave a one star review because I had never received the email. Found it in my spam and chatted with Angel who was extremely helpful!!
Casey was very helpful to assist me on the chat as the website doesn't work well and lots of information is missing. I'm hoping this is only the start of a much better experience moving forward and the tests provide good information.
I’ve tried to resolve an issue with my missing tests three times via chat and email. Today was my forth attempt. I was lucky enough to get Jordan in the chat who went above and beyond to sort out the issue. I am very grateful for Jordan’s care and superior customer service. A pleasure to deal with.
Hello, I’d just like to say the women I was talking to today was very helpful and explained everything to me perfectly, I’d just like to say thank you very much.
I haven’t received anything from you
Before doing this test I suspected intolerance to many of the products revealed by this company. I visited a physician last year who did a test panel and told my symptoms were nothing. Two weeks ago, I break in hives after a beer. I knew something was off. This test confirmed I have intolerance to beer. I felt dizzy and short of breath.
I received the test but quickly realized that the ferritin only read to 30. I wanted something that read higher than 30 as optimal ferritin is at least 100. I contacted through live chat about returning and was told to email instead. I did that with all of my info and requested a return. I have done so now 3 times and still have not gotten a response about the return. Edit to add: customer service did finally reach out again. Still have not gotten instructions on return but glad to finally get a response. Edit again: still waiting on instructions to return 3 days later. Edit again: thanks for getting back to me about the return. I’ll be returning asap
I bought my allergy test a few weeks ago and could not find the email anywhere! I messaged them and Jordan assisted me. We were able to locate my order quickly and Jordan resent me the submission forms! I’m so grateful for quick and efficiently assistance!
Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
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