Everything went smooth
Everything went smooth. Meeting at 5.30 to take me to alicante airport. Had to stop 3 times to take other people. It took 1h15 approx. All my friends already use their services never had a problem.
Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
Beniconnect Travel Agency receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the service for being timely and the staff at the airport as friendly, many others report long wait times and poor customer service.
Complaints frequently mention delays at the airport, with several customers waiting over an hour for their transfers, leading to frustration. Additionally, there are serious concerns about drivers' attitudes, with reports of rudeness and inappropriate handling of bookings, such as being placed on shared coaches instead of private transfers. Despite a few positive experiences highlighting smooth transfers and helpful staff, the overall sentiment leans heavily towards disappointment. Many customers recommend seeking alternative transport options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 88 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.2 | 5 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.3 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
| Aug 25 | 3.5 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“First time using Beniconnect and would highly recommend them”
“Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.0 out of 5 (poor) | 1.4 out of 5 (poor) | +12% | 88 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 0% | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Beniconnect Travel Agency is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.4).
88 reviews of Beniconnect Travel Agency. Filter by what matters to you.
Everything went smooth. Meeting at 5.30 to take me to alicante airport. Had to stop 3 times to take other people. It took 1h15 approx. All my friends already use their services never had a problem.
The hotel proactively contacted me how I wanted to transport my self to their hotel from the airport. There was no doubt that hotel wanted me to use the shuttle company- from that point very few % went well. Reply in Spanish - wrong spelled names - wrong directions in Alicante airport-I luckily found my cycling friends bus and arrived at destination hotel. Return to airport was a similar mess and was tried to be picked up un announced - I had another pick up time - wrong bus - rude driver - rude customer service. I will do my best not to use this company again. My impression was they hotel told me an in accurate taxi price for the transport to get me on shuttle service. I know what a cap cost now - I will avoid this company in the future.
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My husband called the company on 19.03.22 the day before our return journey as requested to do so by the company to confirm our booking to Alicante airport from Benidorm. The time for us to be collected was given to him of 05.25am at Alpha apartments. We got to the allocated place at 05.10am. We waited until approx 5.55am along with another couple and a young man all waiting for the same bus. The nice lady from the other couple that was also patiently waiting went on to call Beniconnect as the bus had still not turned up. She got through to someone eventually and asked where are bus was. She was then told there was no driver. When she asked what to do next she was told to complain. No offer of another bus, driver, taxi nothing. Disgusting service. Would most definitely steer clear from this company. Also be aware as we booked the transfer through Ryanair not knowing until it was already booked who the transfer company was.
I’ve used Beniconnect 3 times this year and have always been happy with their service, I just checked my booking reference and realised I had booked the incorrect arrival date as the incorrect date was within 48hrs I didn’t think they could do anything to help me, I messaged them on live chat and my booking was cancelled and a new one made for the correct date free of charge, I have nothing but good things to say about this company
Arrogance and ignorance beyond belief. Bombard costumers with feedback emails but ignore complaints relating to service. Delayed my drop off by over 2 hours leaving me exposed to late check-in fees and other losses. Being a customer of many years a complimentary transfer was suggested to offset my delays and costs. The company ignored initial emails before finally relying on T&C to shut down my complaint. Horrible, vile and hostile attitude from customer services who hide their ugly ruthless faces by online systems. This company makes Ryanair look tame and friendly. Book only with these crooks when no alternative is available, otherwise avoid. Kim you need to learn customer relation skills you work in travel industry not the prison service.
Beni Connect are now offering coupons BUT they clearly robbed us read how they planned it. We called them on the 9th of April and was advised to make our booking online. I did and instantly got a reply saying we are closed until early may so we asked for a refund and now they are offering a coupon weeks later. This is a clear robbery whilst the world is suffering and to do it to a stranded family with 2 small children is completely sick. We spoke to Beniconnect just minutes before making the payment and they advised to book online which means this is a clear intentional act of theft from suffering families who are stranded and don't have extra money for travel. DISGUSTING
Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
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