Easy to do
This company is amazing, so easy to use the website and the cost is so cheap! Yet it does everything the others do at half the cost. I thoroughly recommend this car rescue company, check it out.

BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
BeSmart Utilities receives a mix of feedback from its customers, with a notable portion praising the helpfulness of the staff and the quality of breakdown cover. Reviewers frequently highlight the excellent customer service, particularly noting the assistance provided by representatives like Rosheen and Chloe, who guide customers through issues effectively.
However, many consumers express frustration over hidden fees, especially the £45 charge for vehicles older than ten years, which they feel is not adequately disclosed. Complaints about slow response times and poor service during breakdowns are also prevalent, with some customers reporting long waits for assistance and feeling misled by the company's policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 257 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 1.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.4 | 7 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 257 most recent reviews.
“Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who...”
“Dreadful service, waited 6 hours for assistance, left a vulnerable young lady in a lane with no street lights on her...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 257 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 696 |
Bottom line: BeSmart Utilities is #5 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
257 reviews of BeSmart Utilities. Filter by what matters to you.
This company is amazing, so easy to use the website and the cost is so cheap! Yet it does everything the others do at half the cost. I thoroughly recommend this car rescue company, check it out.
Just joined breakdown cover excellent customer service so far quick and efficient. I wanted my cover to start later in the month and they obliged no problems.
I brought car breakdown cover, but I found the web site very confusing. A very nice man contacted me and got it all sorted for me. So pleased with the service from Ryan who sorted it out. Thank u Ryan.
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Really easy to set up online. Peace of mind now for the next 12 months
Had a tyre puncture on the M6 and called your recovery service and found them very helpful and efficient so glad I became a member would definitely recommend the company to friends and family
I purchased the breakdown cover with Groupon very easy and saves a lot of money. Heard from BeSmart about the cover straight away and received a email this morning about the cover, very efficient will definitely use them again.
My initial application via a groupon voucher for breakdown service was very smooth and easy. I received an email the following day to say my Order was being processed and I would hear back in one day. I am still waiting to hear over a week later yet the company have taken my first instalment and set the direct debit up. I have now contacted the company by email to try and resolve this
I have just purchased this cover via a Groupon voucher. Registration, online, was easy and quick. All the relevant information/cover details was emailed to me within two hours
Had to telephone about a breakdown cover policy and was dealt with in a patient and very helpful way ..sorry I didn’t get the man’s name..couldn’t have sorted it without him. Thank you
I have just taken out my breakdown with BeSmart , it was a very good price and easy to set up .I hope if I need to use them it will be as efficient
My experience with B Smart is very negative. They have a very comprehensive small print attached to their contract quite frankly I have never seen anything like them in my life The boiler service identified three fairly significant issues which required attention. The small print in the contract prevented me from claiming for any of them I cancelled my direct debit immediately and was contacted by BSmart customer services and I agreed a settlement figure to cancel my contract with them. I totally regret having anything to do with BSmart. I read another testimony which mentions the word scam I would agree with it. Please do not enter into a contract with BSmart without reading their terms and conditions they are very onerous and not in favour of the customer in any respect. Enter into a contract with them in haste and regret it at your leisure
Do easy to set up great service so far,
Excellent service so far
Great service
I bought discounted Vehicle Breakdown cover online through Groupon. Amazingly cheap! Process for registering the coupon was straight forward and quick. All documents received via email from BeSmart. I haven't had to use the breakdown cover so the five stars only represents the process and the price.
BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
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