Excellent value for money
Excellent value for money. Great deals to be had. Very easy to use website. Definitely recommend this company.

BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
BeSmart Utilities receives a mix of feedback from its customers, with a notable portion praising the helpfulness of the staff and the quality of breakdown cover. Reviewers frequently highlight the excellent customer service, particularly noting the assistance provided by representatives like Rosheen and Chloe, who guide customers through issues effectively.
However, many consumers express frustration over hidden fees, especially the £45 charge for vehicles older than ten years, which they feel is not adequately disclosed. Complaints about slow response times and poor service during breakdowns are also prevalent, with some customers reporting long waits for assistance and feeling misled by the company's policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 257 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 1.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.4 | 7 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 257 most recent reviews.
“Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who...”
“Dreadful service, waited 6 hours for assistance, left a vulnerable young lady in a lane with no street lights on her...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 257 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 696 |
Bottom line: BeSmart Utilities is #5 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
257 reviews of BeSmart Utilities. Filter by what matters to you.
Excellent value for money. Great deals to be had. Very easy to use website. Definitely recommend this company.
A very good site not known before and in times like today who offers such a deal.... not even big jiant companies
hi just a few words about break down cover with besmart. had trouble trying to use the croupon code but got there in the end after ringing them up. it was sorted straight away the customer service where very helpfull. also the price was cheap as chips.hopefully i dont get to use it but it is piece of mind knowing that if you do breakdown you are covered. regards paul
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It's not often that you get something for nothing, but in this case managed to get car breakdown cover for nothing. I hope that we don't have to use it, but it's nice to have. I'll like to thank the team.
They are amazing at getting back to you from any emails that I have sent. Everyone is also very helpful, polite and professional. There is also a number of different policies you can purchase so can suit all budgets
I purchased the Premium breakdown insurance with BeSmart via Groupon, the price being substantially lower than offered by any other breakdown insurance company for a car over 10 years old. Before purchasing the insurance I read BeSmart's Terms and Conditions which indicated that a supplement of £35.00 was payable if they were called out for a Home Start within one mile of my home. I called BeSmart's Customer Services department and checked this was correct and Ryan, who answered the phone, apologised and advised they had asked Groupon to amend their website to make this clearer to all prospective customers but this had not been done. I duly purchased the insurance but had difficulty in redeeming the Groupon voucher so again called BeSmart's Customer Services and spoke to someone - I think it might have been Ryan again - who very politely and patiently arranged the insurance for me whilst on the phone. I received confirmation of the cover from BeSmart the same day despite the cover not being required until mid September. I now just hope that my car won't break down and particularly within a mile of my home but that is a risk I decided to take when purchasing the breakdown insurance cover. After the polite, helpful and efficient treatment I received from their Customer Services department I have no reason to believe that I won't receive similar good service should I be unlucky enough to break down.
I purchased the additional upgraded Breakdown cover which said included home rescue. However, upon reading the details of the order which I have now just received from Besmart, I see that Home rescue is NOT included, and that it costs an additional £35 per callout! This is gross mis selling and should have been highlighted at the point of sale, and not hidden in the fine print, as there is an assumption that the deal included home rescue if paying for the higher rate option. I have studied consumer law, and I feel that this is in breach of basic selling guidance. I would also point out that took me over 40 minutes to actually upload the Groupon code into their website, and whilst I was unable to complete the process I tried ringing them. I gave up after 30 minutes’ waiting on the phone for a response. None of these things bode well for an emergency service cover. I am very unhappy about the waste of my time and look forward to my full refund from Groupon.
Fantastic customer service from Ryan today, sorted out my issue straight away. Got me covered very quickly.
I had a query about my new Car Breakdown cover the guy on the was very professional & helpful my account was set up quickly , excellent competitive Car Breakdown cover. Thanks again.
Easy, quick & a great price.
Had a problem finding out what I was covered for but explained by Bsmart promptly and very happy with cover provided for the cost.
Getting the plan was very easy and straightforward.
I have just joined this company, never heard of them before, for breakdown cover. I can only review telephone conversions, as I have not had a breakdown, the people I spoke to on the telephone was very polite and my queries was sorted out there and then.
Really easy quote system design we will see over time how it works and if really it covers anything
I was looking for motor breakdown careplan and one of my friend recommended to use BeSmart. I would say I am not disappointed with the suggestion. Getting a quote was super easy and the overall application filling was hassles less. And the careplan covers multiple things as standard. Best is the ability to cancel anytime. Although that won't be necessary in my case
Purchased breakdown cover from Goupon was a little sceptical at first but decided to give them a go. I can only leave a review for their excellent customer service at present but extremely happy how quick and efficient they were in dealing with my query.
I have just done my car breakdown cover and it an older car really pleased that I didnt have to pay a premium on it because of age the sign-up proces was really easy and I am coverd from my home if my car wont start on my path all this for less than £20 per year
BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
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