very easy to book with and a great price
very easy to book with and a great price

BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
BeSmart Utilities receives a mix of feedback from its customers, with a notable portion praising the helpfulness of the staff and the quality of breakdown cover. Reviewers frequently highlight the excellent customer service, particularly noting the assistance provided by representatives like Rosheen and Chloe, who guide customers through issues effectively.
However, many consumers express frustration over hidden fees, especially the £45 charge for vehicles older than ten years, which they feel is not adequately disclosed. Complaints about slow response times and poor service during breakdowns are also prevalent, with some customers reporting long waits for assistance and feeling misled by the company's policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 257 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 1.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.4 | 7 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 257 most recent reviews.
“Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who...”
“Dreadful service, waited 6 hours for assistance, left a vulnerable young lady in a lane with no street lights on her...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 257 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 696 |
Bottom line: BeSmart Utilities is #5 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
257 reviews of BeSmart Utilities. Filter by what matters to you.
very easy to book with and a great price
Excellent customer service!! I recently purchased boiler cover and had a query. After contacting the customer service department I received a replying email within 10 mins andy query answered. They were polite and courteous in following correspondence too. Gives us great joy in knowing our boiler will be in safe hands.
I haven’t had to call for a breakdown recovery yet but I have spoken to customer services and must say that the guy I spoke with was so helpful and friendly. It is so refreshing to speak with happy friendly customer service departments. The policy was so reasonable as well. 10/10 so far!
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Just joined from groupon, gives me peace of mind, easy to set up on line, fingers crossed I won’t need it
Good honest breakdown cover at a great price, yet to call out, but documents,payment and input form all simple
Just joined up from Groupon I was very happy how easy and understanding it was to all set up..and wow what a great price. I might not need it but for peace of mind I have.. thanks
So far so good! Thanks
A little difficulty in signing up online so I called Be Smart and spoke to a very patient chap who has obviously had similar calls, given how polite and professional he was. He told me what to expect upon clicking “next” and within no time I had joined and he advised my documentation would be with me within a day or so. Website needs a little work, however I give customer service 5 *
Good price and easy to set up Hopefully won’t have to use it but at least I have it just in case
Seems ok. That Groupon voucher thing is grief. They need to their lives out. Aint no one got time for that messing about with vouchers etc. Still it's cheap.
The yearly analysis of my boiler's working ability in May was an unexpected delight. The boiler engineer gave the machine a very thorough examination, which I was watching, and I can happily say that he did a good job, answered all my questions, as I had a small problem with a drip, and finished everything off in a methodical and systematical manner.
Very easy to set up.
Just purchased a membership through Groupon. Very good price for 1 Yr nationwide cover with nil excess. However the redemption process is not clear and involves a bit of trial and error. Although not mentioned in the instructions you need to enter the Groupon code in the discount code box and this takes the price down to zero. You can then proceed with details. The true value of these deals are only discovered when you need to make a claim so cannot comment yet
So far so good, haven’t used the service yet but bought it for peace of mind. Very easy to set up and I managed to get a great deal.
Purchased voucher on groupon and struggled redeeming it. Called BeSmart for assistance and the man I spoke to was most helpful. Excellent service.
a very helpful person from Be Smart [the breakdown provider] called me and set up my breakdown cover...as a result of it being sold me by another difficult web site. yes it seems genuine and very cheap went back to upgrade my coverage next day and the brilliant Krystie [office manager] saved me at least £50 by showing me another way of doing it with the same firm
BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
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