BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
BIBO Water receives overwhelmingly positive feedback, with many reviewers praising the excellent customer support and the quality of the water machines. Customers appreciate the convenience of having both hot and chilled water readily available, often noting that the BIBO machine has replaced their traditional kettle.
The responsiveness of the service team, particularly the engineers, is frequently highlighted, with users reporting quick resolutions to any issues, such as reduced water flow. However, some customers express concerns about the ongoing costs associated with the machine, describing it as an expensive investment despite its benefits. Overall, BIBO Water is recognized for its reliable product and outstanding service, leading to a highly favorable sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 350 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 13 |
| Sep 24 | 5.0 | 14 |
| Oct 24 | 5.0 | 13 |
| Nov 24 | 5.0 | 16 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 4.7 | 26 |
| Feb 25 | 5.0 | 13 |
| Mar 25 | 4.8 | 18 |
| Apr 25 | 4.9 | 18 |
| May 25 | 4.3 | 12 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 350 most recent reviews.
“Very helpful customer support and very good product”
“When new , there was a lot to like about the machine”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −2% | 350 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: BIBO Water is #2 of 5 on overall rating in this group.
350 reviews of BIBO Water. Filter by what matters to you.
BIBO customer service agent don’t care customer enquiry they do what they like, 13 January 2025 I requested engineer for my Bibo and paid £80 I told my availability time but somehow I been offered appointment for my busy times they don’t care about customer.
My Bibo needed a new valve, the engineer arrived within days , was very professional, clean and fast. Thank you
Engineer Sam was punctual, knowledgable, friendly and tidy I was very satisfied with his visit.
The hot tank quickly became choked with scale (18 months) to the point that the flow was curtailed and the back pressure resulted in the drip/overflow tray was being filled on every use. The engineer visit was booked under warranty and in a timely fashion, friendly Natasha replaced the hot tank quickly and we now have the Bibo working at full rate thank you. Still waiting for the maintenance pack due in January though! Although hopefully won't need a descale for a while. Hope the new kits are more efficient at descaling than the old kits were. Thank you.
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Great company. Moved to them after our Virgin Pure (via culligan water) went wrong. Since being with Bibo no issues at all machine is great, we are on the service pack and had our first one this month and Tasha the engineer was excellent just as she was when we had it installed. highly recommend
The engineer kept in touch regarding his visit. He surveyed the plumbing situation which was a little more difficult as we were unable to remove plinths on our cupboards. He sorted out the neatest way of hiding all the pipe needed and we were very satisfied with the installation. The customer service is excellent. We are pleased so far with the machine and the taste of the water is really good.
BIBO is simply great. It is neat in size, comes in lots of different colour options and provides us with constant hot and cold water. The hot is hot enough to make a proper cup of tea :). Customer service is quick to respond and they automatically arrange regular services. On top of all of that, they charge less than their competitors. What more could we ask for!
Excellent installation support, and very good quality technology. An engineer called Sam come along to install and was very friendly, fast, and explained throughout how it works. I can only say thanks to BIBO - their after sales team looks amazing !! Very happy.
Appalling service. Was told that we need to wait for a month for my filter and descaling kit that i was meant to receive in January but delayed till February. Despite I've paid for this 6monthly kit service 6 month ago! When I complained about it, a filter was sent out which had items missing in it and most importantly did not fit the machine! We tried to put the old filter back and the machine now saying no filter found! Spoke to customer services at 17:30 and apparently their engineers only work till 17:00 and noone on-call for emergencies over weekend. I have a 2 month old baby at home that is formula fed; so we are heavily reliant on this filtered hot water that now is out of action for the entire weekend??? That is absolutely disgusting! £600 worth useless piece of junk. Had to go out and buy a kettle so I could feed my daughter. You would expect for the price someone to be available for emergencies over weekend! AVOID!
The engineer arrived on time and did a thorough service. He talked about what he'd done so we knew what was happening and the whole service took less than an hour.
All the contact I’ve had with the Bibo team has been excellent, very quick responses as well. Minor issue with a button on the machine has been dealt with in less than 48 hours. Superb service
I booked an engineer to carry out the installation as our situation didn't fit the standard configuration that I had seen on the web site. I was delighted with the service provided by the engineer. He was on time, very professional and extremely obliging. He left us with a working system and provided excellent training. He even fixed a small leak in the water supply that he tapped into for the Bibo unit and tidied up the pipework. An excellent service!
We have only had our BIBO for a few days and we are extremely pleased with it so far. It looks neat and classy on the kitchen counter top and the service we received from order to installation was excellent. We were kept informed throughout so commmunication was great. The installer was very tidy and helpful and showed us how to use the unit and installation went well and was quick with no problems. All in all a worthwhile purchase with good customer service throughout. Really easy to use
Thank you so much for arranging our Bibo filter service right before Christmas! Kayleigh, We really appreciate you squeezing us in at the last minute, especially with your busy schedule. Your help means a lot to us! Looking forward to continuing our great experience together!
We have had a Bibo machine for the last 6 1/2 years and upto now have never had an issue with it . Over the Xmas period the machine developed a small leak underneath the machine . I contacts Bibo on New Year’s Eve and by the Friday Bibo had sent an engineer out to try and find the problem . The engineer was very professional and courteous and nothing was to Much trouble for him . He located the fault and replaced the part in a timely fashion . Altogether he was here for just under an hour and wouldn’t leave until he knew he’d fixed the issue . Overall Bibo is a good company and I cannot fault them . 5 star ⭐️ plus Matt
I was disappointed as our Bibo started leaking (the hot side). But I was very impressed with Bibo’s customer service. As our Bibo was still under warranty they sent the lovely Sam who sorted our problems out. Note if you get a Bibo ask the installer to set it up so that it goes to sleep when not being used rather than stays on heating and cooling water 24/7. This was one of the reasons our unit was leaking. All sorted now. Just make sure you follow the instructions on the device re cleaning/ descaling etc.
BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
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