BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
BIBO Water receives overwhelmingly positive feedback, with many reviewers praising the excellent customer support and the quality of the water machines. Customers appreciate the convenience of having both hot and chilled water readily available, often noting that the BIBO machine has replaced their traditional kettle.
The responsiveness of the service team, particularly the engineers, is frequently highlighted, with users reporting quick resolutions to any issues, such as reduced water flow. However, some customers express concerns about the ongoing costs associated with the machine, describing it as an expensive investment despite its benefits. Overall, BIBO Water is recognized for its reliable product and outstanding service, leading to a highly favorable sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 350 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 13 |
| Sep 24 | 5.0 | 14 |
| Oct 24 | 5.0 | 13 |
| Nov 24 | 5.0 | 16 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 4.7 | 26 |
| Feb 25 | 5.0 | 13 |
| Mar 25 | 4.8 | 18 |
| Apr 25 | 4.9 | 18 |
| May 25 | 4.3 | 12 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 350 most recent reviews.
“Very helpful customer support and very good product”
“When new , there was a lot to like about the machine”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −2% | 350 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: BIBO Water is #2 of 5 on overall rating in this group.
350 reviews of BIBO Water. Filter by what matters to you.
We recently had a water machine fitted in our office by Bibo water, after having such a bad experience with another company. The gentleman who came to the office was very friendly and professional. The machine itself works great and is very smart looking, just what we wanted! We have found our journey so far with Bibo Water to be very straight forward and everything you need! Would recommend :)
Great product. great service so far.
BIBO are a very well run company and have always been available should we need to call on them. We have two machines and have never looked back, fantastic quality very reliable. The recent engineer visit was great, they were prompt, answered our queries and ensured the machines were in good working order.
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BIBO are very responsive and easy to use - when any repairs are required they confirm that they have received your request and update you accordingly with reminders for services and visits sent out to you direct with name of engineer, date and approx time they will be attending. The office and maintenance team are warm and friendly.
Excellent service when leak occurred on our 5 year old Bibo. Engineer arrived within 48 hrs and was efficient friendly and informative. Thanks Bibo
As a small but busy office, we drink copious hot drinks to get us through our day. We have had the BIBO instant hot and cold water machine for a few years now and could not live without it. Value for money, great customer service, easy machine service booking and lovely engineers make BIBO such a great supplier.
3 top things I LOVE about Bibo 1. No more microplastics in my water 2. No need to buy bottled water (cost and time saving) with a positive impact on the planet! 3. It's an amazing product, and it looks so good and gets hot and cold water on demand which is super convenient 4. I know I said 3 things, but the customer service level at Bibo is AMAZINGLY INCREDIBLE. A lovely gentleman named Sam installed my Bibo, and I genuinely look forward to his visits. He is so professional, courteous and lovely to work with! Thanks Bibo for delivering an amazing product and experience. If you are on the fence, I hope this review helps!
Great service, fixed the issue and took the time to make sure the whole system was working well and we knew how to maintain
Great service as always from BIBO, Sam attended at short notice to a small leak we had from our machine which he traced, rectified and left our BIBO perfectly up and running as always.
When possible small issues are sorted over the phone.The technical team know their machines which helps ! When an engineer visit is required the wait time can be a little longer than ideal but the engineers themselves keep to the allotted time and are polite and efficient. Office staff keep you updated with dates and times.
Great kkkkkkkkkkkkkkkkkkk
We truly appreciate the prompt service scheduling when our machine was due its maintenance. Our Technician is always very personable, professional and efficient. THANK YOU!
The technician that came to service my machine was friendly, professional and on time - brilliant service.
We've had our machine for 7 or 8 years, and it's perfect for our office. Maintenance visits on the service agreement are quick and easy... recently the UV Ballast failed and they offered an engineer visit or a self-install... I opted for the latter and they sent a replacement next-day with easy to follow instructions. Can't fault the level of service.
I have been a personal customer for many years & when the opportunity arose to introduce BIBO into our work environment I grasped it with both hands. We no longer buy bottled water and making a coffee during breaks in training is no longer a chore as there is always hot water on demand. Wouldn't be without the unit now. Engineer visits are always straightforward.
Excellent experience because the service technician was very prompt I was not left waiting around. Really friendly personality she explained exactly what she was replacing. I really felt that she was an expert with a lot of experience. I would highly recommend BIBO home sevice.
BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
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