I always take a bottle of my water…
I always take a bottle of my water wherever I go any other water tastes funny.

BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
BIBO Water receives overwhelmingly positive feedback, with many reviewers praising the excellent customer support and the quality of the water machines. Customers appreciate the convenience of having both hot and chilled water readily available, often noting that the BIBO machine has replaced their traditional kettle.
The responsiveness of the service team, particularly the engineers, is frequently highlighted, with users reporting quick resolutions to any issues, such as reduced water flow. However, some customers express concerns about the ongoing costs associated with the machine, describing it as an expensive investment despite its benefits. Overall, BIBO Water is recognized for its reliable product and outstanding service, leading to a highly favorable sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 350 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 13 |
| Sep 24 | 5.0 | 14 |
| Oct 24 | 5.0 | 13 |
| Nov 24 | 5.0 | 16 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 4.7 | 26 |
| Feb 25 | 5.0 | 13 |
| Mar 25 | 4.8 | 18 |
| Apr 25 | 4.9 | 18 |
| May 25 | 4.3 | 12 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 350 most recent reviews.
“Very helpful customer support and very good product”
“When new , there was a lot to like about the machine”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −2% | 350 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: BIBO Water is #2 of 5 on overall rating in this group.
350 reviews of BIBO Water. Filter by what matters to you.
I always take a bottle of my water wherever I go any other water tastes funny.
I have had the Bibo machine for a while now and when I bought it, I signed up for what was to supposed to be a “worry free” servicing option, where I pay by monthly direct debit and then an engineer is sent at 6 months intervals to service the Bibo machine. However, my experience with this process has been a total nightmare. The impression given to me at the onset was that whenever the service is due, automatically this gets arranged and I’ll get contacted about the proposed times/dates for the engineers visit. However this has not been my experience so far. Sometimes, the service goes several days and even weeks overdue and no one contacts me about it. On multiple occasions, I have had to chase constantly for it to be booked before this happens. To add to this, when I call about it, I am given several unreasonable excuses that do not add up. It has indeed given me a poor experience with this company. On the other hand, the engineer Lewis has been very good. He always turns up at the appointed time, is very friendly, professional and takes his time to explain what he has done . He is indeed an asset to Bibo.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Highly recommended it, professional service with a great-looking machine. Love to support local businesses!
We are very pleased with the purchase of Bibo, we did not expect that it would be so great, very easy and accessible for cold water, for hot water, and we are very glad that we have such a device
All round excellent experience! I was given a unit by a friend, and contacted Bibo to arrange servicing and installation. Amazingly friendly and efficient customer service arranged a very quick appointment. The engineer (Lewis) turned up as arranged, and was reassuringly professional and engaging. He checked the machine over made it fit for use and installed it with no issues, gave instructions on how to use it and cleaned up after the work - he even cleaned the outside of the machine. The machine itself is really good, and seems to be quite efficient according to my smart meter. Much more efficent than boiling multiple kettles. I would happily recommend this company for their product, service and customer focused attitude.
I have been enjoying the Bibo Water experience now for a great number of years. The service from the first install to the latest service is second to none. Bibo Water always deliver
The company are very prompt in responding to all types of queries and their service engineers are very polite and efficient.
I have had my BIBO for many years without issue. Recently the unit gained a leak and after returning to the company it was fixed for a very reasonable cost. Shortley after it had another leak and after speaking direct to the company, which is a very reasuring thing, an engineer was dispatched. He arrived on time and quickly diagnosed the fault and replaced the part Again the cost was really reasonable giving me many more years of use from my BIBO. I really missed it whilst it was away and awaiting the engineer visit.
If you are thinking of buying a Water Dispenser, you cannot go wrong with a BIBO we would highly recommend! Ordered Online made a mistake and Poppy in Customer Service was superb, very helpful and got me sorted with no fuss, thank you Poppy. Our BIBO Water Dispenser arrived promptly and received great communication throughout. Fitting was quick and easy by Tasha who was fabulous, arrived on time, friendly, professional and took time to demo our new Toy :0) Been using now for nearly a week and OMG it is amazing absolutely brilliant. Kettle & Fridge Water Jugs in bin!! Thank you
Both the pre sales and after sales services have been v good- informative, polite and efficient. We love the BIBO an extra kitchen item which is definitely worth it. The engineer Sam was knowledgeable and v efficient and answered all our questions.
We like the machine and when we had an issues the team responded rapidly and the person on site was very professional.
I rent a Bibo and it's been a great replacement for a kettle, plus the bonus chilled water. Only had a few issues and bibo have always been quick to help with advice or send an engineer
BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
This profile hasn't been claimed by the business owner.