BioTRUST Nutrition is a company dedicated to providing high-quality nutrition products, vitamins, and supplements aimed at promoting healthy aging and overall wellness. The company's mission is to empower individuals to take control of their health, enabling them to live vibrant and active lives at every age. BioTRUST offers a diverse range of products, including protein powders, meal replacements, and omega-3 supplements, catering to health-conscious consumers who seek effective and trustworthy solutions for their nutritional needs. Targeting individuals interested in improving their health and fitness, BioTRUST focuses on creating naturally formulated products designed to support various health goals. By emphasizing quality and efficacy, the company aims to build a loyal customer base that values transparency and integrity in dietary supplementation. Customers can explore BioTRUST's offerings through its website, where they can also find promotional discounts and information about their commitment to healthy living.
BioTRUST Nutrition receives a mixed response from customers, with many expressing dissatisfaction regarding product effectiveness and customer service. While some reviewers praise the quality of specific products like probiotics and collagen powder, noting positive experiences over years of use, a significant number of consumers report issues with product efficacy, claiming certain items did not deliver results as promised.
Complaints about customer service are prevalent, with individuals describing experiences of unresponsive support and difficulties in resolving order issues. Additionally, concerns about unwanted marketing emails and unexpected charges further contribute to the negative sentiment. Despite a few loyal customers advocating for the brand, the overall impression leans towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 27 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.5 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 4.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
“Customer Service has never disappointed me either”
“Worst company to deal with when an order is wrong”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | — | 27 |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: BioTRUST Nutrition is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 2.7).
27 reviews of BioTRUST Nutrition. Filter by what matters to you.
They contacted me via Email for a collaboration deal. I thought it wasn't on brand for me, so I ignored it. and they then followed with extremely aggressive, personal, and rude emails. I found these unprofessional, unnecessary, and very alarming. If their PR team is full of rude harassment I don't expect their help team would be any better. Best to avoid.
Purchased 2 products from Bio Trust an it doesn't seen to be doing anything just a waste of money
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 59% are 1–2★.
I can’t believe what this company has done to me, I have placed many orders with this company and paid many custom charges quite a lot, the last order they sent me they didn’t put the full order I paid for so I was charged custom fees for this I and waiting on them taking full responsibility and refunding me everything it’s costed me so far they haven’t but I am hoping it can be resolved NOT GOOD AT ALL.
Their products are pretty good, except I didn't like one and tried to post a negative review and they wouldn't post it. This makes me suspicious of them.
My recent experience of dealing with BioTrust’s customer services has been very disappointing. My products have taken almost a month to arrive, and I still haven’t received them. I wrote to BioTrust to find out what’s happening, a number of times. I told them about the poor tracking information given by their delivery partner, and asked for an explanation for the extreme delay as I needed to decide if this was a one-off problem and worth continuing buying from them. Their response was to give me money back and no useful information on why the delay. Of course the money back is welcome, but it felt like a sweep the problem under the carpet. No investigation has happened to my knowledge. In addition there was a throw away line at the end saying the package should be delivered in the next couple of days. No specific time. It’s disappointing as BioTrust’s products are good, but waiting a month is a big ask in today’s day and age. And seemingly lazy responses offering money without looking into the problem properly does not give confidence of future buys Mike King
One day i was on you tube & a ad came up from Dr tim skiat ( i think i spelled it wright) i have followed him for years because I'm into fitness & health great tips ☺ so he stared talking about bio trust & other thing so i decided too place a order it double up by mistake i got all my money back then i got a email saying they where sorry but it was not there fault at all .today i just received a package from bio trust for free ☺ vitamin's & hair skin & nail collagen power all natural carn't wait to try it ☺wooow who does that just want too say thankyou Bio trust ☺ i have had a long stressful day as a defense lawyer i might have spelled thing wrong but no body is ferfect 😁 thanku again Bio Trust
BioTRUST Nutrition is a company dedicated to providing high-quality nutrition products, vitamins, and supplements aimed at promoting healthy aging and overall wellness. The company's mission is to empower individuals to take control of their health, enabling them to live vibrant and active lives at every age. BioTRUST offers a diverse range of products, including protein powders, meal replacements, and omega-3 supplements, catering to health-conscious consumers who seek effective and trustworthy solutions for their nutritional needs. Targeting individuals interested in improving their health and fitness, BioTRUST focuses on creating naturally formulated products designed to support various health goals. By emphasizing quality and efficacy, the company aims to build a loyal customer base that values transparency and integrity in dietary supplementation. Customers can explore BioTRUST's offerings through its website, where they can also find promotional discounts and information about their commitment to healthy living.
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