Bitiba is an online pet supply store specializing in a broad range of products for dogs, cats, and other small animals. The company offers a diverse selection of pet food, including dry and wet options, as well as various accessories designed to meet the needs of pet owners. Customers can find items such as leashes, scratching posts, toys, and cages for different types of pets, ensuring a comprehensive shopping experience. Targeting pet owners in Spain, Bitiba aims to provide high-quality products at competitive prices, with the added convenience of delivery directly to customers' homes. The platform features popular brands and promotions, making it a go-to destination for customers looking to care for their pets affordably. With a focus on pet health and well-being, Bitiba is dedicated to supporting pet owners in their quest to provide the best for their furry companions.
Bitiba receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of products and competitive pricing, highlighting timely deliveries and excellent customer service.
For instance, long-term customers express satisfaction with the variety of products and the efficiency of the delivery service. However, a substantial number of complaints center around delayed orders, with some customers reporting that their packages never arrive, leading to wasted time and additional costs. Issues with customer support responsiveness and changes to loyalty rewards also contribute to dissatisfaction. Overall, while some consumers appreciate Bitiba's offerings, the frequent delivery problems and customer service challenges create a negative impression for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 607 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 8 |
| Oct 24 | 1.8 | 5 |
| Nov 24 | 1.6 | 9 |
| Dec 24 | 1.9 | 10 |
| Jan 25 | 2.0 | 9 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.5 | 6 |
| Apr 25 | 3.6 | 34 |
| May 25 | 3.9 | 50 |
| Jun 25 | 3.2 | 38 |
| Jul 25 | 3.9 | 50 |
| Aug 25 | 3.1 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick delivery”
“The transport company did not deliver (GLS) said that my address did not exist”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Website & app | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.7 out of 5 (good) | 3.5 out of 5 (good) | +109% | 607 |
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | — | — | — | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −23% | 100 |
Bottom line: Bitiba is #5 of 5 on overall rating in this group. On website & app, Internet Reptile scores higher (4.0 vs 2.7).
500 reviews of Bitiba. Filter by what matters to you.
Todo los meses compro entre 300 o 400 euros en comida húmeda para gatos,llevo años por ahora funciona correctamente a veces mejor y otras veces con retrasos me llegan los pedidos pero todo correcto por eso sigo con ellos.
Hace años q compro en Bitiba y estoy muy contenta
Very competitive prices, diversity of food and toys. Even with the programmed delivery you still can change every time. Only minus is the delivery: it’s always delayed, don’t know if it’s their fault or the delivery company….
I buy food and snacks for my dogs. Very competitive prices. Fast delivery.
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 49% are 1–2★.
Últimamente la gestión de los pedidos hay que mejorarla(pedido el 29/4 entregado el 7/5),la disponibilidad de algunos productos es escasa y cuando activas el aviso en el correo nunca te llega el aviso para poder pedirlo.Antes el servicio era mejor,no se que ha podido ocurrir deberían ver donde radica el fallo de estas acciones con los correspondientes departamentos.
Llevo comprando en Bitiba desde hace más de 8 años, tanto para mis gatos como para los gatos de las colonias felinas que gestiono. En cuanto a precio, a día de hoy, no he sido capaz de encontrar un proveedor más barato y que asegure la entrega en tiempo y forma. Cierto es que hay veces que los pedidos por alto volumen de compras se retrasan, pero por regla general, todo llega genial con los distribuidores que tienen asociados. Lo he recomendado a muchos otros amigos y todos coindicen. ENORME variedad a pequeños y competitivos precios
Los pedidos en las cajas de cartón llegan rotos. Y si no les abre la puerta y pueden tirarlo por la tapia lo tiran. Muchas veces el pedido del interior está roto e incluso desparramado por toda la caja. Las dos empresas de transporte que tienen nefastas, siempre comunicando para poner una reclamación y llamas a bitiba y se lavan las manos como ellos ya han cogido el dinero del pedido . Es mejor comprar en otras tiendas online que sabes cómo te van a llegar los pedidos me parecen unos sinvergüenzas. Aquí en la reseñas te pone que pongas una fecha yo pongo todas desde hace dos años yo esperaba que esto fuera a cambiar por eso he seguido pidiendo pero ya se acabó quien quiera estafar ya sabe dónde tiene que ir
I am a frequest custumer and buy food for my dog and cats. Very competitive prices, customer service is also very good. And fast delivery. I recommend it!
Hace mucho tiempo que compro en Bitiba y estoy encantada. Los productos suelen ser más económicos que el resto de webs especializadas en mascotas y el tiempo de envío y lugar de entrega se ajusta a mis necesidades. La acumulación de puntos permite tener un ahorro más. Lo recomiendo.
Es una pena que haya que poner una estrella por defecto, al menos. El 22 de abril, realicé pedido. A día de hoy, lo único que me ha llegado es la factura. Ni rastro del paquete. Bitiba indica que contacte con GLS. GLS me indica que contacte con Bitiba. La cuestión, una vez más, es que ni tengo la mercancía, ni el dinero (127€) ni información de dónde está el envío. Como siempre, el cliente paga los platos rotos. Los plazos de entrega, ya pasaron. Y nadie me devolverá este incumplimiento de condiciones de ninguna manera. Toca aguantarse y moverse con emails a uno y otro sitio o el paquete, y mi dinero, pasan al olvido. Cero estrellas….
Voy a ponerle 2 estrellas porque en los dos últimos pedidos han tardado menos pero los dos han llegado las cajas abiertas. Por suerte no faltaba nada pero no cuesta nada precintar bien una caja y no solo con una cinta adhesiva en la abertura.
I I like buying from the Bitiba website. Their prices are very good compared to the vet’s — about 40% cheaper. On my last order, I had to call because it was urgent and their customer service arranged delivery for the next day, which I really appreciated.
Con Bitiba, nunca he tenido problemas y llevo años con ellos, salvo con los transportes, tratan fatal la mercancía y llegan las cajas rotas, con faltantes etc. Pero atención al cliente siempre está.
Bitiba is an online pet supply store specializing in a broad range of products for dogs, cats, and other small animals. The company offers a diverse selection of pet food, including dry and wet options, as well as various accessories designed to meet the needs of pet owners. Customers can find items such as leashes, scratching posts, toys, and cages for different types of pets, ensuring a comprehensive shopping experience. Targeting pet owners in Spain, Bitiba aims to provide high-quality products at competitive prices, with the added convenience of delivery directly to customers' homes. The platform features popular brands and promotions, making it a go-to destination for customers looking to care for their pets affordably. With a focus on pet health and well-being, Bitiba is dedicated to supporting pet owners in their quest to provide the best for their furry companions.
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