Brad Teal Real Estate is a well-established real estate agency operating in Melbourne, specializing in residential property sales, management, and marketing services. With a history dating back to 1921, the company has built a reputation for connecting individuals and families with their ideal properties. Their offerings include assistance in buying, selling, and renting residential properties, as well as providing property management services for landlords.
The target market for Brad Teal Real Estate includes homeowners, potential buyers, and renters in the Melbourne area. The company’s comprehensive online platform allows users to search for properties based on various criteria, including price range, number of bedrooms, and property type. This user-friendly approach aims to streamline the property search process, making it easier for clients to find suitable real estate options in the competitive Melbourne market.
Brad Teal Real Estate has a positive customer experience.
Brad Teal Real Estate receives overwhelmingly positive feedback, with many reviewers praising the professionalism and responsiveness of their team. Customers highlight the exceptional service provided by agents like Maxine and Alex, noting their prompt communication and dedication to helping clients achieve their property goals.
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Reviewers appreciate the knowledgeable and approachable nature of Brad Teal himself, reinforcing the agency's reputation in the area. However, a small number of negative reviews express dissatisfaction with specific agents, citing unprofessional behavior and unmet expectations during the selling process. Despite these criticisms, the majority of experiences shared are highly favorable, showcasing a commitment to customer satisfaction. Overall, Brad Teal Real Estate is regarded as a reliable choice for property management and sales.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
1,000
100%
—
● Low
4.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2024.
Last 3 months
1.0
12-month avg
3.7
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 24
5.0
2
Jun 24
—
0
Jul 24
—
0
Aug 24
—
0
Sep 24
—
0
Oct 24
—
0
Nov 24
—
0
Dec 24
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 475 positive reviews
Professionalism33%
159 mentions
Prices & value23%
108 mentions
Customer service22%
104 mentions
Fast & efficient18%
87 mentions
“Thankyou team and especially Karen, my property manager for all of your hardwork, professionalism, experience and bri...”
On “Professionalism” · May 9, 2024
Top complaintsof 23 negative reviews
Customer service39%
9 mentions
Payment issues26%
6 mentions
Response time22%
5 mentions
Communication22%
5 mentions
“Brad Teal should not be in customer service”
On “Customer service” · Dec 19, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Jessica was absolutely fantastic, was able to be flexible with inspection times as I work 9-5. Was able to only send me property listings with rentals that I could 1.afford 2. would be suitable for my pet dogs and 3. great location.
Jayden Manno professionally guided us through the sale process. Jayden went out of his way to ensure that it was a smooth process and he took the time to ease our anxiety associated with selling. He was always on time, friendly and provided constant updates. I would highly recommend Brad Teal agency.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
John Ho helped me purchase my first home. As a first home buyer I had many questions and John proactively answered them.
Appreciate the efforts he made to help me seal the deal on my first home. I did not feel anxious throughout the entire process, which helped relieve the stress as a first home buyer.
My experience was a 10/10. Jessica was very friendly and professional and she was so helpful! I could not have asked for a better agent to help me through finding a property.
Our family found itself in the unfortunate position of having to sell our father’s house in Strathmore during the Covid19 pandemic. However, our agent, Tony Downward, provided excellent advice, ran a very organised and professional campaign, conducted a lively auction and we sold the house at a very pleasing price. We couldn’t have been happier with the way the whole process was completed. Thanks Tony!
Jessica, has been fantastic throughout the process. She was on time for the home inspection, was very knowledgeable about the property and the neighbour hood.
The application process was quick and easy and she kept me well informed of the approval process.
I can't recommend Jayden Manno of Brad Teal Real Estate enough.
The sale transaction for my property was seamless thanks to Jayden's expert management. From amicably negotiating for the tenant who was 3 months in of a 12 months lease to vacate the property. To arranging quote and tradesman to replace the carpets on the property. To the property's sale in under 3 weeks marketing campaign. Throughout the entire process, I was confident of Jayden looking after my interest as the vendor. Thank you Jayden!
The experience of searching for and acquiring a rental property with Brad Teal was the best I have ever experienced. The property manager/agent we dealt with (Jessica) always returned our calls, responded to our emails and had a nice chat with us at the inspection. She was excellent and the whole process was very smooth and easy.
I was recently on the market for a rental property in Essendon/Moonee Ponds. Jessica was amazing! She has a good working knowledge of the area I was living and moving too. I could explain to her what I wanted and she was able to suggest what properties I would be interested in.
Scott Latham is an awesome real estate agent , he was very patient in answering all our questions and helped us in buying our first home. Very happy with his service
We were delighted with the efforts and effectiveness provided by Jessica Janus in securing new tenants for our property in the uncertain times of COVID-19 pandemic. Jessica is across everything, provides clear information and has a business like but charming phone manner. We rate Jessica very highly and thank her for her work.
Selling our house at the peak of COVID was certainly stressful, having limited opens added another layer of complexity to an already challenging time for both us as sellers and potential buyers.
Rodney and Scott were outstanding, they were patient and walked us through every hurdle while remaining positive and keeping us up to date with every new change and restriction that came into play. We can't thank Brad Teal enough for their empathy and genuine care during this time, they not only helped sell our house but facilited us in purchasing a new home within a week- amazing service.
We are very happy the overall process of purchasing a property through Brad Teal. Bruce was very pleasant to deal with and was fantastic throughout the whole purchase process. He responded promptly to all our communications, requests to view the property multiple times and allowed us the time and space to make an informed decision.
We have recently had an exceptional experience with Brad Teal and in particular John Ho
John appeared to genuinely work for and with us in finding the right home
We were impressed with his professionalism his knowledge and overall focus on ensuring we had the right experience
We viewed a rental property this evening at 13 Skyline Drive, Keilor. The leasing agent was Bernadette Janka and her customer service was poor!
Firstly, there was two of us and she only greeted one of us. Secondly, the house had a strong curry odour. I asked her if there will be anything done to remove the smell. She said it was from the cooking done for the day. I corrected her and said that the vapors will continue to penetrate permeable surfaces such as walls so some proper cleaning methods would need to be done. She gave me this smirk and said it will be rented as is.
When you represent a well-known brand like Brad Teal, I would expect impeccable customer service and professional replies to any queries given by a potential customer. If you're unable to conduct yourself in a professional manner, then I would strongly suggest that management keeps such employees in the back office doing paperwork. All it takes is one bad apple to spoil the whole bunch when facing customers. Really disappointed!
Brad Teal Real Estate is a well-established real estate agency operating in Melbourne, specializing in residential property sales, management, and marketing services. With a history dating back to 1921, the company has built a reputation for connecting individuals and families with their ideal properties. Their offerings include assistance in buying, selling, and renting residential properties, as well as providing property management services for landlords.
The target market for Brad Teal Real Estate includes homeowners, potential buyers, and renters in the Melbourne area. The company’s comprehensive online platform allows users to search for properties based on various criteria, including price range, number of bedrooms, and property type. This user-friendly approach aims to streamline the property search process, making it easier for clients to find suitable real estate options in the competitive Melbourne market.