BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
Bus Rental receives overwhelmingly positive feedback, with many customers praising the professionalism and courtesy of the drivers. Reviewers frequently highlight the punctuality of the service, noting that buses arrive on time and drivers are friendly and accommodating.
Specific mentions of drivers like George and Kevin emphasize their exceptional service, contributing to a smooth and enjoyable experience. However, some reviews point out issues such as a driver taking an unsuitable route for a large bus and concerns about driver fatigue due to long hours without a switch. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing eagerness to use the service again. Overall, Bus Rental is recognized for its excellent service and reliable drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 499 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 6 |
| Aug 21 | 5.0 | 14 |
| Sep 21 | 5.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 5.0 | 1 |
| Apr 22 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 499 most recent reviews.
“Excellent service”
“Poorly handled and poor customer service when we had problems”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 499 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
499 reviews of Bus Rental. Filter by what matters to you.
From the first point of contact to the last, our driver, EVERYTHING was amazing. I don't know how in the world people can drive and not be distracted by what is going on in a bus, filled with quiet people before a wedding and the craziness that insues after adding alcohol, but she did and amazingly. Thank you for EVERYTHING and we will be in contact again soon. Cheers.
Thank you! You stepped in with very short notice and helped our field trip happen!
I had some apprehension with this last minute rental but couldn't be more satisfied. Online reviews were sketchy but the bus/driver we got was professional, efficient, and clean. Our school has used another charter in the past which wasn't available for this event but it was pretty much unanimous that we'd go with Bus Rental in the future.
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We had a flawless bus ride with a great bus and a very experienced driver!
I rented the bus as a surprise for my boyfriend's 30th birthday. It was such a great time. No complaints at all. I asked the bus driver if he would be okay with helping us out with the surprise part and he was. Everyone got onto the bus and he helped by flagging us down as we walked outside and pretended to ask for directions. He then said to my boyfriend, "I dropped one of my contacts, could you come onto the bus for a second and help me find it?" We went on and he was so surprised to see all of his friends! The inside of the bus was very comfortable for 18 people. We went from Central NJ to Hoboken, NJ and back and the ride was so fun. Worth the money!
right from the start bus rental was very helpful. paperwork was quick. Questions were immediately addressed and solved if there was a problem. Bus was on time coming and going. The bus was clean and our driver was excellent. I would hire this company again in a New York minute.
Overall, we had a good experience. The driver was on-time/early for everything and very laid back. My only complaint was that US Coachways charges an extra fee to have alcohol on the bus, which was unexpected after we booked. Also--the bus pictured was completely different than the bus we actually rode in.
To start we got the wrong kind of bus. The driver arrived early which was nice but he did not know how to get to our destination; our party had to give him step by step directions on the way there and back. He also did not know how to use any of the sound system equipment, we had to set it up and figure out how to use it and there was no auxiliary cord even though the description said it would. The driver also refused to drive around to sight see before arriving to the destination. He also requested for us to call him 10minuets before we needed to be picked up even though the contract he had the time and he arrived before the time we were to he picked up. Overall we had the wrong bus and a driver who did not know how to do his job or use the bus equipment.
Bus driver was very nice. Only probably is we had to switch drivers in Orlando on the way there and were not made aware. Coming from Tampa and going north that is out of the way. Had we of known this we would have sheduled to leave earlier so we did not get to our destination so late. Other than that we had a great experience. The bus driver treated our whole team to Starbucks after we won.
We recently reserved a bus through Bus Rental to take us to the baseball game and we had a great experience. Driver showed up early to the hotel; was very patient with all 50 of us. Driver was courteous on the road and to us as well. Even though I originally got a quote on line, I especially liked the process on the phone where I made the final arrangements. Sean was great and answered all my questions. I would absolutely use Bus Rental again in the future.
BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
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