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BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
Bus Rental receives overwhelmingly positive feedback, with many customers praising the professionalism and courtesy of the drivers. Reviewers frequently highlight the punctuality of the service, noting that buses arrive on time and drivers are friendly and accommodating.
Specific mentions of drivers like George and Kevin emphasize their exceptional service, contributing to a smooth and enjoyable experience. However, some reviews point out issues such as a driver taking an unsuitable route for a large bus and concerns about driver fatigue due to long hours without a switch. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing eagerness to use the service again. Overall, Bus Rental is recognized for its excellent service and reliable drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 499 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 6 |
| Aug 21 | 5.0 | 14 |
| Sep 21 | 5.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 5.0 | 1 |
| Apr 22 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 499 most recent reviews.
“Excellent service”
“Poorly handled and poor customer service when we had problems”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 499 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
499 reviews of Bus Rental. Filter by what matters to you.
We will be calling again in August. Thank you
My event was totally planned. All guests had paid and bus was booked...SO I THOUGHT...I kept getting texts about a pending fee. Didn't understand why because I had charged the amount to my card. Contacted a rep and I was informed the bus I reserved was larger than what I actually requested. I informed them of their error and requested they listen to my recorded reservation; as all their calls are recorded. After speaking with a manager they continued to not accept their error and wanted me to pay over $400 more. I was so disappointed with them. I'm a bigger planner, they would've had a lifetime customer. Now all you get is a bad review.
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Excellent Choice for booking! They were efficient, thorough, helpful and knowledgeable. I was able to book and confirm a reservation in minutes! I recieved an immediate phone call for follow up and my confirmation was in my email almost instantly!
We were looking for a party bus for our wedding and contacted several companies. Bus Rental were the fastest to respond and had the best price. What really sold us was the amazing customer service and follow-up. Very impressive!
Very easy to use.
Very easy to work with . Very professional people. Will do business again with them
Very good website I also had messes up and accidentally booked two buses but when I talked to a rep they fixed my mistake right away. I would tell everyone to use this company
decent experience, website was nice. Got an okay discount, but I know that it was less of a deal but rather a slight price cut from a primarily inflated cost. Wish it wasnt such a battle for a better deal, I understand that its business but it came off as annoying. Company looks good though, excited to use them for our long trip
Everyone was very helpful and will use this service again in the future.
Great experience easy to use, got the job done
I booked a bus to bring people to and from a party, I did it with a week notice and everything was taken care of no problem. Web site is great you can check your reservation for times and locations and make any changes. There was also personal attention to make our trip a great one.
i had a great experince, with the company
The service from my agent David Allison, to my driver was spectacular. It was so easy to use busrental.com. Just like any other booking website like Expedia or Travelocity. We had to leave a little bit later due to some people being late to show up to the bus, but our driver was so understanding and patient! I'm definitely going to use this site for our next bus rental.
Drivers were on time, friendly and professional. Our agent was very accommodating when booking the charter. Will use again!
I am so impressed of the 100% attention of every staff in this company. The website is so easy to use for bus rental price quote. I am not very good with computers so if the request has to be thru the website, I tend to just move to the next company. It was made so simple and an immediate phone call and email were almost simultaneously received by us. Any concern or worries were given comforting assurance and they are prompt in doing so.
BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
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