CHRONEXT is a global platform specializing in the buying and selling of luxury watches. The company ensures authenticity and quality by having each timepiece verified by certified watchmakers. Customers can explore a diverse range of luxury brands, including new, pre-owned, and vintage watches, all backed by a 24-month warranty for peace of mind. Targeting watch enthusiasts and collectors, CHRONEXT offers various services, including commission-based sales, free shipping, and contactless delivery options. Customers can also visit CHRONEXT lounges for free try-on services, allowing them to experience the watches before making a purchase. By focusing on secure transactions and comprehensive customer support, CHRONEXT aims to provide a reliable marketplace for luxury watch transactions.
Chronext receives a mixed response from customers, with 72% expressing positive experiences while 27% report significant issues. Many reviewers praise the excellent customer service, highlighting the staff's friendliness and competence, particularly in resolving problems and providing detailed product descriptions.
Customers appreciate the quality of the watches received, often noting that they match the descriptions well. However, numerous complaints arise regarding delivery delays and difficulties in receiving refunds for canceled orders. Some consumers report waiting weeks for payments after selling watches, leading to frustration and a lack of trust. While some experiences are overwhelmingly positive, the recurring issues with delivery and payment significantly impact the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 146 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.0 | 21 |
| Mar 25 | 4.3 | 28 |
| Apr 25 | 4.7 | 18 |
| May 25 | 3.7 | 14 |
| Jun 25 | 4.0 | 14 |
| Jul 25 | 2.8 | 26 |
| Aug 25 | 3.3 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 146 most recent reviews.
“Sehr gute Bilder und Beschreibung, die die Kaufentscheidung sehr erleichtern”
“Ich kann nur jeden davor warnen, bei CHRONEXT eine Uhr erwerben zu wollen oder seine Uhr dort zu verkaufen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.8 out of 5 (good) | 4.1 out of 5 (good) | −5% | 146 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: CHRONEXT is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
146 reviews of CHRONEXT. Filter by what matters to you.
Over a year ago
Disgusting customer service. After ordering a watch in December it still was not received by may . Asked for a refund which was issued to the wrong bank account ( French iban number I’m based in the u... See more
Over a year ago
Very impressed with Chronext - slick operation and overall I would recommend them.
Over a year ago
Pessima esperienza. Ho chieto un’offerta per un Breitling Navitimer, dopo 48h ricevo la quotazione e la accetto. Invio orologio e dopo un mese circa mi rispondono che l’orologio è stato inviato in cas... See more
Over a year ago
Die Abholung, gerade in München, war ein tolles Erlebnis.
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Disgusting customer service. After ordering a watch in December it still was not received by may . Asked for a refund which was issued to the wrong bank account ( French iban number I’m based in the uk ) They are now refusing to look into it and denying that it’s a different account and I’m having to go through the bank to hopefully get a refund . £3500 down appalling
Very impressed with Chronext - slick operation and overall I would recommend them.
Pessima esperienza. Ho chieto un’offerta per un Breitling Navitimer, dopo 48h ricevo la quotazione e la accetto. Invio orologio e dopo un mese circa mi rispondono che l’orologio è stato inviato in casa madre per verifica e il costo per renderlo “vendibile” supera il valore dell’orologio. Quindi come previsto da contratto chiedo la restituzione. Ad oggi 7 giugno continuano a rispondermi che orologio è in casa madre e non sanno quando rientrerà. Ho dato oggi mandato al mio legale per iniziare una causa internazionale per recupero del bene, richiesta di danni etc
Die Abholung, gerade in München, war ein tolles Erlebnis.
Nach einigen Startschwierigkeiten aufgrund des Wechsels innerhalb der Insolvenz Ende letzten Jahres wurde ich sehr zuvorkommend und freundlich durch Herrn La Rosa betreut und konnte letztendlich meinem Mann seine Wunsch-Rolex schenken und ihn glücklich machen. Danke an das Team und den guten Support. Gerne wieder!
I bought on Chronext following advice coming from youtube channel regarding other other watch market place. I found one of model I searched, not available anymore on manufacturer web site and not easily available in store, unworn, at a good price. But time to received it was a little bit long, near to the expected date shown on the web site at the moment of the order (4 days later) but website was e little bit freaky, since "delivery date" always moved. If you did not like "floating date", check if the watch is in stock for direct delivery. Indeed, watch provided by another retailer and Chronext should wait the delivery from the retailer. By the way, contacts with Chronext until delivery, by mail, was quiet correct with relatively quick answers. Finally, I received my brand new watch, with the Chronext certificate and Chronext Warranty. I registered my watch to the manufacturer web site, and the manufacturer warranty was already actived by the retailer just few days before. Regarding the very good price and the watch itself, I am very satisfied by the experience !
Vertrauensvolle, sehr sachkundige und freundliche Beratung. Bin mit der Beratung sehr zufrieden
J’ai commandé une montre au mois de novembre 2024 pour un montant de de 8000 € . Chronext ne pouvant me livrer la montre, j’ai du annulé à la commande sur leur conseil au mois de de decembre. Après d’innombrables échanges par mails et appels téléphoniques, cela fait 6 mois que que j’attends toujours mon remboursement. Après avoir été ballotté entre un service à l’autre et l’administrateur Marco Kuhlmann qui m’explique que maintenant c’est la société Ayden qui dois me rembourser. Société qui est injoignable, je pense porté plainte et me faire conseiller par un avocat Faut-il mettre d’autres avis sur d’autre réseaux sociaux ?
Die Uhr hatte einen guten kompetitiven Preis, der Kaufprozess war reibungslos. Das Team hat sich in Köln vor Ort bei der Abholung viel Zeit für Erklärungen und Anpassungen genommen. Es war ein sehr angenehmer Termin, der viel Freude gemacht hat.
We are a regular costumer and the experience is always very good and smooth. Not just the purchase and delivery, but also the consultation are very well and successfull.
Was ein Drecksladen. Bei jedem Anruf gibtan sich ahnungslos und verspricht hoch und heilig einen Rückruf. Auf der Website wurde "vorrätig" angegeben und ein Liefertermin der 14 Tage in der Zukunft lag. Nach vier Wochen immer noch nichts. Wir wollten die Uhr zu einem Geburtstag Verschenken und standen mit leeren Händen da. Bei einem Anruf der nicht mehr so freundlich war, sagte man uns, die Uhr würde extra für uns bestellt. Aha! Die Angaben auf der Website waren also gelogen. Man wollte ermitteln, wann die Uhr geliefert werden kann. Wieder kein Rückruf. Ich habe den Kauf schlussendlich abgebrochen. Aber dann kam eine freundliche Mail, dass man sich auf die nächsten Geschäfte freut. Absolut unseriös.
Buongiorno, ho sempre apprezzato Chronext per le precedenti esperienze, ma la mia ultima vendita si è rivelata personalmente deludente. Non ho ancora ricevuto il pagamento per il mio orologio, nonostante sia passato oltre un mese dalla conclusione dalla vendita. Ho ripetutamente cercato di contattare il servizio clienti, sia via email – senza aver ricevuto alcun riscontro – sia telefonicamente, riscontrando solamente ritardi e informazioni contraddittorie. Ritengo necessario un intervento urgente affinché venga chiarita e risolta definitivamente la situazione. 23/05/25: Aggiorno la recensione in quanto ho ricevuto il pagamento.
I sent my Omega Speedmaster to CHRONEXT on February 4th, 2025, for resale. As of today, the watch remains unsold, and all my attempts to contact their support team have been completely ignored. I have sent multiple emails requesting either a status update or the return of my property — all without any response. This level of unprofessionalism is simply unacceptable, especially from a company that claims to offer premium service. At this point, I am seriously concerned about the whereabouts of my watch and have been forced to consider legal action. If you are thinking about consigning a valuable timepiece with CHRONEXT, I strongly advise you to think twice. Ho inviato il mio Omega Speedmaster a CHRONEXT il 4 febbraio 2025 per la rivendita. Ad oggi l’orologio non è stato venduto e nessuno ha mai risposto alle numerose richieste di aggiornamento o di restituzione del bene. Ho scritto più volte via email chiedendo chiarimenti o almeno istruzioni per farmelo restituire, ma nessuna risposta. Questo comportamento è inaccettabile per un’azienda che si presenta come seria e professionale. Sono molto preoccupato per le sorti del mio orologio e sto valutando azioni legali. Se state pensando di affidare un orologio a CHRONEXT per la vendita, vi invito sinceramente a ripensarci.
Had an experience with selling Rolex watch to Chronext and I have to say they handled everything like they promised and answered every question I had during the whole process. Would recommend for sure!
J’ai écrit à l’administrateur judiciaire plusieurs fois, il a fini par me répondre. J’ai envoyé tous les justificatifs afin d’obtenir mon remboursement de 3000 euros. J’attends toujours une réponse de l’administrateur. Rien n’est fait pour redonner confiance !
Mehrere telefonische Kontakte vor dem Kauf mit Mitarbeitern von Chronext alle freundlich und kompetent. Die Abholung und Inzahlungnahme der Uhren wurde in Köln vereinbart. Die Übergabe und Rücknahme erfolgte durch Herrn LaRosa in sehr angehmer Atmosphäre und ohne Zeitdruck. Alle Absprachen wurden eingehalten. Alles TipTop! Klare Empfehlung für den Uhrenkauf bei Chronext.
Excellent customer support, very fast delivery, overall professional approach. Watch is in perfect condition, as described. For every recommendation!
Alles top wie immer
Schnelle und professionelle Bearbeitung. Alles wurde ohne Probleme abgewickelt.
CHRONEXT is a global platform specializing in the buying and selling of luxury watches. The company ensures authenticity and quality by having each timepiece verified by certified watchmakers. Customers can explore a diverse range of luxury brands, including new, pre-owned, and vintage watches, all backed by a 24-month warranty for peace of mind. Targeting watch enthusiasts and collectors, CHRONEXT offers various services, including commission-based sales, free shipping, and contactless delivery options. Customers can also visit CHRONEXT lounges for free try-on services, allowing them to experience the watches before making a purchase. By focusing on secure transactions and comprehensive customer support, CHRONEXT aims to provide a reliable marketplace for luxury watch transactions.
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