Very friendly
Very friendly, helpful, and competent service by the Cologne team. Thanks again!

CHRONEXT is a global platform specializing in the buying and selling of luxury watches. The company ensures authenticity and quality by having each timepiece verified by certified watchmakers. Customers can explore a diverse range of luxury brands, including new, pre-owned, and vintage watches, all backed by a 24-month warranty for peace of mind. Targeting watch enthusiasts and collectors, CHRONEXT offers various services, including commission-based sales, free shipping, and contactless delivery options. Customers can also visit CHRONEXT lounges for free try-on services, allowing them to experience the watches before making a purchase. By focusing on secure transactions and comprehensive customer support, CHRONEXT aims to provide a reliable marketplace for luxury watch transactions.
Chronext receives a mixed response from customers, with 72% expressing positive experiences while 27% report significant issues. Many reviewers praise the excellent customer service, highlighting the staff's friendliness and competence, particularly in resolving problems and providing detailed product descriptions.
Customers appreciate the quality of the watches received, often noting that they match the descriptions well. However, numerous complaints arise regarding delivery delays and difficulties in receiving refunds for canceled orders. Some consumers report waiting weeks for payments after selling watches, leading to frustration and a lack of trust. While some experiences are overwhelmingly positive, the recurring issues with delivery and payment significantly impact the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 146 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.0 | 21 |
| Mar 25 | 4.3 | 28 |
| Apr 25 | 4.7 | 18 |
| May 25 | 3.7 | 14 |
| Jun 25 | 4.0 | 14 |
| Jul 25 | 2.8 | 26 |
| Aug 25 | 3.3 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 146 most recent reviews.
“Sehr gute Bilder und Beschreibung, die die Kaufentscheidung sehr erleichtern”
“Ich kann nur jeden davor warnen, bei CHRONEXT eine Uhr erwerben zu wollen oder seine Uhr dort zu verkaufen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.8 out of 5 (good) | 4.1 out of 5 (good) | −5% | 146 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: CHRONEXT is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
146 reviews of CHRONEXT. Filter by what matters to you.
Very friendly, helpful, and competent service by the Cologne team. Thanks again!
Von Anfang bis Ende war ich mit der gesamten Abwicklung äußerst zufrieden. Herr Wieners, Herr Paleari und Herr La Rosa haben sich hervorragend um mich gekümmert und stets dafür gesorgt, dass alles reibungslos und unkompliziert abläuft. Der gesamte Kaufprozess war transparent, zuverlässig und angenehm – genauso, wie man es sich wünscht. Ich würde mich jederzeit wieder dafür entscheiden!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Schnelle und korrekte Lieferung. Sehr gute Ware. Kompetente und sehr freundliche Übergabe. Gerne wieder
This company has proven to be highly unprofessional and potentially dishonest. They sold my Gerald Genta watch in October 2024, assuring me that payment would be made after the14 day withdraval period. Despite numerous written requests and follow-ups, as of April 2025, no payment has been received. I strongly caution others against doing business with them, as their conduct raises serious concerns regarding reliability and transparency
Sehr unkompliziert, seriös, kompetent und Erreichbar.
Primo acquisto da Chronext. Avevo acquistato uno Squale 1545, di cui poi si è scoperto un ritardo nella spedizione a causa del bracciale difettoso, con tempi più lunghi del previsto. Chiamata l'assistenza Chronext, si sono subito messi a disposizione. Il mio caso è stato affidato al referente italiano, Giuseppe La Rosa, che mi ha assistito passo passo nell'annullamento del vecchio ordine e nel cambio con un altro modello Squale (1521), di cui lui ha avuto la premura di spiegarmi tutte le caratteristiche, i tempi di consegna veritieri, le condizioni dell'orologio, mandandomi video e foto in tempo reale dell'oggetto e infine aggiungendo anche un piccolo sconto per il disagio causato. Vorrei ringraziare personalmente Giuseppe per la sua cortesia, educazione, disponibilità ed empatia. Un ringraziamento anche a Chronext per la spedizione velocissima e per la bellissima box arrivata a corredo, realizzata con classe e comprensiva anche di un gradito omaggio. Comprerò sicuramente di nuovo da loro. Ottima esperienza, è così che si trattano i clienti. Grazie!
Bonne prise en charge suite à une panne, service sérieux.
Ho acquistato un orologio Bulgari-Bulgari. Pagato a fine gennaio, arrivato a fine febbraio. Spese di spedizione a carico di Cronex. L'orologio non mi è piaciuto e l'ho restituito. Un pò lenti nelle risposte. Ho contattato il call center, ma parlavano tedesco. Ho chiesto di parlare con un operatore di lingua italiana, mi hanno attaccato il telefono. Boh. Ho inviato varie mail usando il traduttore Google, chiedendo il reso. Mi hanno risposto inviandomi il documento da attaccare al pacchetto. Dovevo contattare Fed Express, ma il link portava al sito tedesco e ho desistito. Ho portato il pacchetto ad un punto di raccolta vicino casa di Fed-express. Il reso è stato a carico di Cronex. Dopo una settimana mi hanno scritto che il pacchetto era arrivato nelle condizioni richieste e che tutto era andato ok per il rimborso. Dopo 15 giorni ho ricevuto l'accredito sul mio conto. Tutto ok, per fortuna! Peccato che noi italiani troviamo difficoltà nei contatti. Unica pecca è quella di tenere in ballo somme importanti per 3 mesi circa. Ricomprerò su Cronex, sicuramente si. Li ringrazio per il reso gratuito e per l'esperienza lenta ma positiva e seria.
Einkauf hat sich situationsbedingt über mehrere Monate hinweggezogen. Alle involvierten Mitarbeiter waren immer sehr bemüht den Deal im Sinne des Kunden hinzubekommen!
Ich war früher sehr gerne Kunde bei Chronext, bis ich im Oktober 2024 zwei Rolex, welche zuvor aus dem Hause Chronext gekauft wurden, zum Ankauf gegeben hatte und mit dem Erlös sollte eine Rolex bei Chronext gekauft werden. Weder eine Auszahlung für die 2 Rolex noch eine Lieferung der neuen Rolex fand statt, bis zum heutigen Tag. Zwischenzeitlich wurde der Auftrag sogar storniert, da man eine Systemumstellung vornehmen musste. Und man sollte den Vorgang Neu anlegen. Nun sind 6 Monate vergangen und auch auf eine Aussergerichtliche Lösung wird seitens Chronext nicht eingegangen. Stattdessen wird man vertröstet, dass Uhren bestellt seien aber es gäbe Lieferengpässe, man müsse Individualentscheidungen treffen usw. Letztendlich wird das Gericht entscheiden müssen, da nun Klage eingereicht wird. Sehr bedauerlich was aus diesem Unternehmen wurde, wo man früher gerne Kunde war und nun so abfällig abgezockt werden soll.
Ich habe bereits zwei Uhren bei Chronext gekauft (aktueller Kauf: Rolex GMT Master 2). Beide Käufe liefen komplett reibungslos und transparent ab. Bei telefonischen Kontakten wurden ich stets außerordentlich freundlich und kompetent beraten und durch den gesamten Kaufprozess hinweg begleitet. Sehr gerne und im vollen Vertrauen werde ich auch künftige Uhrenkäufe über Chronext tätigen. An dieser Stelle möchte ich mich herzlich bei dem gesamten Chronextteam für die hervorragende Arbeit bedanken.
Uhr wie beschrieben. Gut Qualität, netter Kontakt und bester Service
CHRONEXT is a global platform specializing in the buying and selling of luxury watches. The company ensures authenticity and quality by having each timepiece verified by certified watchmakers. Customers can explore a diverse range of luxury brands, including new, pre-owned, and vintage watches, all backed by a 24-month warranty for peace of mind. Targeting watch enthusiasts and collectors, CHRONEXT offers various services, including commission-based sales, free shipping, and contactless delivery options. Customers can also visit CHRONEXT lounges for free try-on services, allowing them to experience the watches before making a purchase. By focusing on secure transactions and comprehensive customer support, CHRONEXT aims to provide a reliable marketplace for luxury watch transactions.
This profile hasn't been claimed by the business owner.