CNP Professional is a UK-based company specializing in sports nutrition products. The company offers a diverse range of supplements designed to support various fitness goals, including muscle growth, energy enhancement, and weight management. Their product lineup includes pre-workout and post-workout supplements, protein powders, amino acids, and snacks, catering to athletes and fitness enthusiasts seeking to optimize their nutrition.
Targeting both casual gym-goers and serious athletes, CNP Professional aims to provide high-quality nutritional support that meets the demands of an active lifestyle. With a focus on effective formulations and convenience, the company is dedicated to helping customers achieve their health and fitness objectives through a comprehensive selection of sports supplements. For more information, customers can visit their website at cnpprofessional.co.uk.
CNP Professional has a positive customer experience.
CNP Professional enjoys a strong reputation among consumers, with many praising the great quality of products and fast delivery times. Reviewers frequently highlight the excellent service, noting that orders are often dispatched quickly and products taste fantastic.
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However, a notable number of customers express frustration with the order fulfillment process, citing issues such as delayed shipments, receiving incorrect items, and poor communication from customer service. Some individuals report waiting weeks for their orders and receiving little to no response to their inquiries. Despite these complaints, the overall sentiment remains positive, with a significant majority appreciating the product quality and delivery speed. Overall, CNP Professional is well-regarded, though improvements in customer service and order accuracy are needed.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
893
100%
-2.3
● Low
4.5 / 5 overall
=
893 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
2.0▼ 2.3
12-month avg
4.2
All-time
4.5
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.5
8
Oct 24
4.4
5
Nov 24
4.0
12
Dec 24
4.8
9
Jan 25
5.0
3
Feb 25
4.6
12
Mar 25
4.0
4
Apr 25
4.4
7
May 25
4.4
7
Jun 25
1.0
3
Jul 25
1.0
3
Aug 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 435 positive reviews
Delivery41%
178 mentions
Fast & efficient34%
147 mentions
Customer service29%
124 mentions
Quality11%
50 mentions
“Fast delivery and excellent product”
On “Delivery” · Aug 27, 2025
Top complaintsof 49 negative reviews
Customer service18%
9 mentions
Response time18%
9 mentions
Delivery18%
9 mentions
No response16%
8 mentions
“Ordered my goods 19th June did not receive it until 15th July , I sent 5 emails and never got a reply extremely poor...”
On “Customer service” · Jul 22, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
Overall rating and review count for this company and similar companies
Awful, a week and my item is still no nearer to getting to me, after multiple emails and forms and chasing (by me) I'm getting no help, at this point they're just stealing from me as I've paid and have no product or the refund I've asked for twice as per my consumer rights.
Great choice, quick shipping and good prices. I find the protein to mix well and tastes great. Love the Loaded ISO for training and the pre-workout is great.
Update: November 2024
I received a direct email from one of the reps at CNP apologizing for the support I received. I am happy to say that they have looked after me after my dreadful experience and have put things right satisfactorily.
I understand that things can happen and such with staff, so, I will be ordering with CNP in future in the trust that this won't ever happen again.
Original Review:
A bit disappointed really, second time ordering and while the product is good, the after sales support is terrible.
I ordered 2kg of whey, creatine and some loaded H2O. After I had ordered, I noticed a offer of some flap jacks that you get free with any 2kg whey product.
I sent messages on Facebook messenger, emailed the contract on their Shopify page (I got an automatic reply stating that person no longer works with the company) and filled in the contact us web form. All to try and have the flapjacks added to my order.
I didn't receive a single response. Safe to say, I will be ordering from alternative protein sellers in the future.
CNP Professional has received a mix of reviews, with a significant number of 5-star ratings highlighting fast delivery and excellent products. However, some reviews indicate issues with customer service and delivery times, suggesting that while many customers find value, experiences can vary.
Is CNP Professional a scam?
CNP Professional is not a scam, as it has numerous verified reviews from real customers. While there are safety concerns raised regarding delayed orders and unresponsive customer service, the overall feedback shows that many customers have had positive experiences.
What products does CNP Professional offer?
CNP Professional offers a range of high-quality products, particularly focusing on nutritional and fitness supplements. Customers often praise the taste and effectiveness of their products, such as pre-workouts and protein powders.
What payment methods does CNP Professional accept?
CNP Professional accepts various payment methods, including credit/debit cards and possibly PayPal. Exact payment options can be confirmed during the checkout process on their website.
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How does CNP Professional handle customer support?
CNP Professional's customer support has received mixed reviews, with some customers reporting slow response times. However, they do aim to assist customers with order issues and product inquiries, as noted in reviews about prompt communication when problems arise.
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Ordered two of the mystery boxes (legend & core) which was a great intro to the brand. Wide variety of products; cream of rice sachets; whey powders; protein bars; pre workouts; along with a couple of shakers, padlocks and socks.
Would I order again? Probably not as I don’t need more shakers/ padlocks but would definitely recommend for anyone wanting to try the brand for the first time. I’ll definitely be purchasing some full size products in future
Was so surprised how much came in the box and everything was really nice and the flavours were amazing. Both protein bars are delicious. I will be ordering another one.
So easy to order, super quick delivery and really fair prices.
Love all the flavours and products I've tried so far...slowly working my way through them
The most amazing supplements - incredible flavour and each product does what it says on the tin.
Their Full Pump and H2o Products are two of my favourites!
CNP Professional is a UK-based company specializing in sports nutrition products. The company offers a diverse range of supplements designed to support various fitness goals, including muscle growth, energy enhancement, and weight management. Their product lineup includes pre-workout and post-workout supplements, protein powders, amino acids, and snacks, catering to athletes and fitness enthusiasts seeking to optimize their nutrition.
Targeting both casual gym-goers and serious athletes, CNP Professional aims to provide high-quality nutritional support that meets the demands of an active lifestyle. With a focus on effective formulations and convenience, the company is dedicated to helping customers achieve their health and fitness objectives through a comprehensive selection of sports supplements. For more information, customers can visit their website at cnpprofessional.co.uk.