Got exactly what I ordered
Got exactly what I ordered. Easy and painless! Thank you

CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
Got exactly what I ordered. Easy and painless! Thank you
Good prices and quick service.
Cosmeticsrx is great, I have been their client for years. The process is very easy and their support staff is extremely helpful and friendly. 100% recommended!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They are very responsive and products arrive in time. Fast shipping!
I have used this product before and I love this product.
Tried for two months to order the product. With no results. Called Customer Service twice, and they were essentially completely useless.
I found the cosmeticrx through groupon.com, so I made the purchase to prove it. I received a good deal. They were supposed to charge "$29.99 Shipping/handling charge for the 1st shipment not included due upon checkout. Please allow up to 1-2 days processing time for the medication to ship after consultation. I was charged $499 on my credit card and charged $29,99 to shipping. My credit card was blocked due to suspected fraud by my bank. I tried contacting them more than 100 times, via phone or chat, but they did not respond. Since January 6 when I made the purchase/consultation, I haven't received an answer until today. Maritza, who was super attentive during my consultation, was the only positive thing I experienced with them. Afterwards, I had no contact.
So what I seen is That all the good reviews on here are due to Signing you up , telling you if you go online and give them a good review.They will knock twenty dollars off your shipping and handling. When the coupon was entered, it said I would get the medicine within 2 days after back-and-forth trying to get my application filled out, which took about a week.They told me it would take another week until I would get the semi . I had everything in including my blood work. Then I started. Reading all the reviews and did not see one person ever saying they ever got the medicine. So I called my credit card who told me.I was already charged but didn't know the dollar amount they charged me yet. I put a freeze on my account and also emailed them to cancel because i'm pretty sure this is a fraud company.. But wouldn't you know within 2 hours?The Doctor emailed me telling me.I was approved but I need a new card because my card was declined. So this is my true account.I erased the good review that they asked me to give before.I even delt with them. Buyer beware....
I talked with the staff and they helped me get the info I needed , walked me through the process and helped me till I was successful. So greatful for the pleasant attention and help.
My call was amazing Maritza picked up the phone and help me Take care of everything quickly
Had a great and easy experience with cosmetic rx. Called in with a couple questions and had fast and easy answers. The nurse was very helpful.
I'm giving 4 stars ONLY because I have not had my first medication shipment, but so far so good! I contacted customer service and reached Maritza after I hadn't heard beach regarding my consultation. She was super pleasant and helpful, advising what I needed to send over to complete the process. She also gave me a discount on upcoming refills. I'm hoping everything is a seamless as it seems to have gone so far. At the present I am happy with my experience.
Responsive to messages sent and easy to work with. Would recommend and use again!
It takes a really long time to get anyone to help you and then when they do, no one is on the same page. My package has been waiting for FedEx to pick it for 3 days now. The medication is supposed to be kept cold so I'm wondering if it's even going to still be good by the time I get it.
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
This profile hasn't been claimed by the business owner.