Such caring staff!
Such caring staff!! Thank you so much!

CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
Such caring staff!! Thank you so much!
Chelsea was great and easy to work with. Very responsive
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Easy consultation easy process super friendly
Awesome company and customer service !!! Very happy. 😊
Melissa had great customer service
My consultation was quick . She was very friendly and caring
Just started the process but the staff is very friendly, accessable and helpful. They offered me discounts and very fast service. I'm excited for the next steps
Abby is great :)
Very nice she made me understand the whole process
Very friendly and helpful. Easy to work with.
Just received my call from CosmeticRx and they have made ordering my medication nice and easy. I recommend highly.
Quick and easy
Customer service was great!! Abby was great! She was super sweet, kind, and very patient! Made me feel good :)
The experience was great. Easy instructions to follow. Highly recommend.
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
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