Rave was very helpful on the phone and…
Rave was very helpful on the phone and helped sort out a billing issue quickly.

CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
Rave was very helpful on the phone and helped sort out a billing issue quickly.
I was assisted by Rave, who helped me to set up my health care card details for CovaU Energy. He was very informative and helpful, and made the process an easy, clear one. Thank you!
Mark Adlaon personally took it upon himself to work internally with CovaU to include next gas meter reading days on Gas bills. Mark has always been very professional and courteous. Thank you!
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Great streamlined service. Any question is answered on the spot and concerns are always addressed promptly.
I called the call centre for a billing issue. Minimal wait of <3 minutes to speak to a real person and I was transferred to Ms Bhrigette Galvez who was friendly, efficient and assured me she would follow up on my queries. True to her word she delivered. Great outcome. Thanks Bhrigette!
Bridget was brilliant, she listened to my needs and took care of my enquiry
I was assisted by Martin Edward Regino to have my connection restored after meters were changed. Martin was patient, courteous and most helpful. Thank you Martin, and CovaU. James M. Keogh Kooyong Vic.
Lotti was very understanding and super helpful.
Was connected to LOTTI - she was very helpful and meticulous in checking up for me
Ana from customer service was really helpful in processing a refund when I had accidentally paid my bill twice. She was able to address and resolve my issue within 10 minutes. I’m very happy with the service and commend CovaU for having 24 hour customer service.
Ana is very supporting customer service representative. She went beyond her limits and helped me with my current electricity bill. True gem !!
Lorna was great and so helpful
Angeli was a great help. CovaU does have the best service and rates! If you haven't given the CovaU a go I would recommend switching
Lotti was really lovely lady who helped me listened to me and look up for me and answer my queries; really appreciate your service … was such a great experience with her..
Thank you to Bhrigette Galvez for her exceptional customer service and prompt response and follow-up to our query. So rare these days and would definitely recommend CovAu for their competitive pricing and fantastic customer service from people like Brigette.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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