Bhrigette was really helpful in…
Bhrigette was really helpful in ensuring my concession went through, thank you!

CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
Bhrigette was really helpful in ensuring my concession went through, thank you!
Very happy with the service we received from RAVE. Quickly resolved my query and was very easy to talk too.
I had a billing issue, Lotti was a great help and eventually got the problem fixed she went above and beyond, well done. As for Covau's billing system it is terrible and almost enough for me to change vendors
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Support was very clear and delivered in a friendly manner.
Called Covau to help me with getting a better plan to reduce my bill, Bhrigette Galvez was so helpful in understanding my current situation and helped to get the latest and discounted rates for my elecricity and gas account! Another true example of going above and beyond!
Mark Adlaon was most helpful to me when I have problem paying my gas bill for 2 months. My family had a recent crisis and he patiently and sympathetically listened to my unfortunate circumstances. He encouraged me to stay positive and that things will get better. He then transfer me to hardship team service officer Rose who was also very helpful and applied for government hardship grant for me and my family. Thank you Mark and Rose and thank you Covau for your great staffs!
Helpful, inexpensive energy provider. I had just moved into a new apartment and was stressing out over the lack of electricity. Heidi and Rave gave me clear, concise instructions, allowing my electricity to reconnect within 24 hrs. The procedure was relatively simple. Just had to turn off the main switch then turn it back on after placing a phone call to confirm the job was done 👍
Maureen was very knowledgeable and made the transition to Covau seamless.
Maureen was very helpful and patient. She was able to help me with three different questions.
Jhon was polite and very helpful. All my questions were answered in a few minutes. Very professional and knowledgeable.
very friendly and professional and easy to reach out. thank you Christian provides great service and solve my problem regarding adding my partner name in covau account. great service
Very friendly and professional. Easy to reach out. Answered every single query to the point. Another happy customer.
My experience was over a 2 day period of time. Maureen Tingson was my contact at COVAU. Having purchased an apartment the tracking down of the NMI numbers & getting information was handled professionally by Maureen Tingson. I was kept up to date with what was happening at all time by email & also by phone calls. Highly recommend the professional & patient approach exhibited by Maureen Tingson.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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