Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
When we first moved into the property, we faced several issues and had to raise an official complaint. The matter was escalated, and that’s when Andrew Hylton stepped in. He managed the situation effectively from all sides and was a pleasure to work with. Thank you for your support and efforts throughout.
She handled a difficult situation with calmness and the issue was resolved quickly
Easy process, everyone’s super accommodating and helpful, especially Petros & team. Really happy I ended up with Dexters, and definitely recommend their service.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
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Communication has been very clear and consistent regarding any issues raised. It's particularly helpful to have a designated contact person, like Petros Giorganios, to report queries or faults related to the property.
Charlotte Alsford and her team were incredibly supportive and professional throughout the process of ending my tenancy due to very difficult personal circumstances. They handled everything with great respect, understanding, and efficiency, making a stressful situation much easier to navigate. I truly appreciated their empathy and the smooth way they managed the whole process. Highly recommend their service.
Went for an interview and the HR employee mentioned that my beard was messy and to trim it before my next interview. This can only be classified as discrimination and really offensive to someone who is following their faith. I will never do business with you or come close to your company due to these values.
I’d consider myself a fairly low-maintenance tenant when using Dexters’ services, so when I do reach out, it’s important to feel heard and supported. Recently, I’ve had several interactions with Manuela Diaz-Niño, and she’s consistently been responsive, attentive, and reassuring—always taking the time to understand my concerns and keep things moving promptly. Her approach has been professional yet very human, which reflects my wider experience with the Dexters team as a whole
My rating is specifically for Sophia Theophane, who I have always found responsive, and who dealt with admirable efficiency to a complete loss of power in my flat. Thanks to her efficient handling of the situation, the fault was located outside my flat, the managers of the block were contacted, and the inconvenience to my tenant was kept to a minimum.
Response time is very quick. Always reply to emails. Everything runs very smoothly. Good at dealing with issues quickly and efficiently. Leighton Hanson at the SE London office was very efficient and helpful.
An excellent team, who are efficient and always available. Moving is a daunting prospect, but there was a genuine, supportive willingness to help through the process and make things as clear and easy as possible. My main port of calls have been Elin and Bally of the Surbiton Branch. Couldn't have asked for a better service. I've been here 2 weeks now and the flat definitely feels like home.
Very disappointed with the service from Dexter, particularly Olivier Babylone. I was sent an incorrect lease renewal with the wrong rental amount and had to point it out over five times via email. Despite this, Olivier continued to send the same incorrect document daily for over few weeks, completely ignoring my requests. Extremely unprofessional and frustrating experience. This is really upset to see how poor their service is. I have all the email records on hands on how politely requested for more than 5 times but Olivier just kept sending me robotic emails every MID-NIGHT....
I’ve had a great experience with Sacha from Dexters, who managed the property I was renting. She was always friendly, helpful, and professional throughout. Her communication is fantastic, and is always happy to help, no matter how small the enquiry is. Everything easy and stress-free. Highly recommend!
Very clear and regular communications on issues raised. It is useful to have a named contact to raise any queries or faults at the property with. Leighton always replies promptly and keeps me updated along the process
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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