Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
They have been top notch in terms of addressing our concerns and being responsive. Catarina Pita has been on top of all things and had regularly kept us in the loop for the important aspects of the house. Would highly recommend her as an agent!
My property has been well managed since moving over to Dexters, especially as the building exterior is undergoing renovations which has required coordination between my tenant, the building manager and myself. Always smooth and everyone is satisfied. Malachi in particular has done a great job ensuring my mind is always at ease when issues come up that require repair or my attention.
We used Dexter’s to manage our property and Dominic, our property manager was fantastic throughout the process. Great communication throughout and also very efficient in dealing with any issues that came up during the tenancy.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Dexters are managing a property of mine. They have been really great at keeping on top of any issues and communicating with both me and the tenants. It reassuring to know that my property is being overseen and looked after. Big shout out to Kasim for going above and beyond to sort out a recent leak.
Prompt attention by letting agent, Natalie. Issues raised in a timely manner and great assistance to resolve. Quick referrals to other colleagues regarding property condition and market rates. Upates on anticipated legislation and other legislative issues. Knowledgeable team manager.
Very friendly and actually want to help you solve any issues with the flat. Petros has been keeping in touch with us to make sure everything is running smoothly.
Heat was broken when we moved in along with microwave and dishwasher - wouldn’t let us break our lease even though we were within the unwind time period (under 30 days). Biggest mistake was agreeing to stay and pay rent during that time. Our heat and cooling are broken again and it’s been a month and still not fixed. Because it’s summer they said they don’t have to do because cooling isn’t mandatory - even though we only rented this flat because it had cooling and still have to pay the standing charges (the energy provider won’t let me disconnect it) so ya they are an absolute joy to work with and I would never recommend them to anyone
I cannot speak highly enough of the professional, effective and efficient work done by Dominic Glover - Property Manager at Dexters in handling a recent situation involving a potential non-payment of rent on a property owned by ourselves and managed by Dexters. Dominic from the outset was clear in his communication, timely and made a point of ensuring we were kept up to date and informed of the management and progress of the issue, whilst also maintaining and ensuring the routine day to day management of the property was not compromised. I genuinely believe Dominic's pro-active, respectful and fair approach, together with his blend of professionalism, care and attention to detail helped resolve the matter swiftly and without escalation, despite having to deal with communication challenges with tenants. From my experience I highly recommend both Dominic and Dexter's Team for any Landlord looking for effective property letting management.
Dexters East Dulwich have managed our property for some years - a shout out to Kirlon and Lizzie for some recent perseverance and good natured support, much appreciated.
Monka and Georgia from dexters have been great by providing excellent service Jayesh
The move-in process was smooth — until it wasn’t. I moved into a flat in the North West London this month, which is managed by Dexters. Since day one, cannabis and cigarette smoke from neighboring tenants has regularly swept into my flat due to poor ventilation in the communal corridor. (Even my laundry has started to absorb the smoke — the smell is so strong and persistent, it’s as if I’ve been living in unsanitary conditions) Despite raising this issue multiple times with the management team, no meaningful action has been taken. The situation has only escalated — the smoke is now so persistent that it’s affecting my health and making the flat unlivable. This experience has shown a clear failure in property management responsibilities, including a lack of tenant vetting and disregard for residents’ wellbeing and environmental health. If you’re considering signing a tenancy through Dexters, I strongly recommend you first ensure that the management team is responsive, accountable, and capable of supporting tenants when issues like this arise. Hope you won’t be regretting signing the contract with them like me as moving around London is indeed a pain.
⭐️⭐️⭐️⭐️⭐️ I can’t recommend Kazim enough! He manages my property and recently helped me with a persistent leak coming from the upstairs neighbors. From start to finish, Kazim was fast, educated, and incredibly respectful. What really stood out was his constant communication — he kept me updated every step of the way and never gave up until the issue was fully resolved. His calm and reassuring approach made a stressful situation much easier to handle. Truly a professional you can trust!
I had spoken to a young gentleman called Cerone who assisted me with some queries as i believe they manage the property next door, he was really helpful, patient and friendly
Malachi has been super attentive, responsive & pleasant to deal with. Thank you Malachi 🤩!
As a landlord letting through Dexters in Twickenham and Teddington for close to 30 years (I think I must have been one of their first landlords) they have been very impressive. They collect rent for me only but have been great with advice and assistance over time. I don’t like their new rental statements though. The font is too small for my printer. I doubt my accountant will be able to read them either. Hopefully management will take note of this. Still happy to give 5 stars though as their Twickenham and Teddington staff are great.
Malachi has been great with sourcing contractors to get the best quote and always kept me updated with how job was progressing. Thanks for your efforts Malachi!
Happy with the service :)
Malachi has been absolutely brilliant, helping to fix an longstanding issue. He was responsive, proactive and practical, bringing the issue to a resolution with patience and care.
The Rebeka in their office has been very responsive to our problems since we moved in. She is attentive and would follow up on the issues until they are solved and item fixed. She would explain to us why the matter could not be immediate handled. We are happy with her service.
Excellent customer service provided by Robert Danbury in the Property Management Team. He has been proactive to complete an inspection of my property and identify an unreported issue which could have caused considerable damage if it hadn’t been identified when it was.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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