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I had excellent property advice from Charlie in Lewisham property management. Thank you for your support
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
I had excellent property advice from Charlie in Lewisham property management. Thank you for your support
Bethan was very helpful over the phone, offered all of the information that I was looking for while looking to let with dexters, she really eased my mind of how the process is completed and made sure I got in contact with those who would guide me through the rest of the process.
I moved into my new flat 3 months ago now. We've been pretty unlucky as it's an old (but beautiful) house and therefore have had quite a lot of small issues (getting locked out of the bedroom because the doorknob was broken, faulty boiler, burst pipe in the bathroom, windows that were stuck shut...). Luckily, Malachi Murray was appointed as our property manager and he's done an absolute top job since day one. He's always available, super responsive, incredibly pleasant, reassuring, and works really hard to solve every issue as fast as possible. It definitely feels like he's always got our back. And whilst we know we'll probably have other issues, we know that we've got someone who's always there to help. I couldn't be more thankful for his help with everything so far.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We’ve had a very disappointing experience with Dexters. When we first signed up, we were promised weekly feedback and regular communication — but that never happened unless we chased for it ourselves. The initial valuation of our property was far too high and completely unrealistic. Rather than acknowledging this, we were gradually pressured into reducing the price, without any genuine discussion or accountability. What’s been most concerning, however, is the way our property was handled during viewings. We became aware that viewers were sometimes shown the wrong flat, given inaccurate information about our home, or told we were desperate to sell and willing to accept significantly lower offers. This kind of representation is deeply unprofessional and not what we expected when we entrusted Dexters with the sale of our home. We started this process with full trust in our agent, but that trust quickly faded due to poor communication, a lack of transparency, and a general feeling that our best interests were not being prioritised. Sadly, we’ve been left feeling deflated and let down by the whole experience
Dexters have been my managing agents for the last 30 years. During that time Dexters have always given me a very professional and excellent service. Where maintenance has been needed they have sorted cost-effective quotations by good tradesmen, liaised with tenants to gain access and undertake any type of maintenance that was required without any fuss or bother. Notably Bally Kalsi, who has been allocated to the management of my apartment in Kingston upon Thames has been equally excellent: a good communicator, friendly, professional, understanding and attentive to what was needed from both the tenant and landlords point of view. I would therefore like to recommend Bally and Dexters for providing a first class Service and I would like to show my appreciation and I will continue to be with Dexters for the manage of my property for the foreseeable future.
I had the absolute pleasure of working with Sacha from Dexters — and I couldn’t be more impressed. From start to finish, her professionalism, warmth, and attention to detail made the experience truly stand out. Every interaction with Sacha was marked by expertise and discretion. Her knowledge of the local market meant I always felt in safe hands.
I have had excellent Service from Dexters Lettings for over 25 years. I have had several queries recently regarding two let properties and Ella Maynard has been extremely helpful in checking and providing all the information.It is a pleasure to deal with Ella. Danuza Soden
After a boiler-related fire in our flat, Kasim and his team responded quickly and efficiently. The issue was resolved within a week, repairs were handled smoothly, and we received fair compensation. Really grateful for the prompt and professional service.
We've always had such a great experience with Petros Giorganios. He is prompt in addressing maintenance issues with our flat, very kind and generous with his time when he conducts flat inspections twice a year. My wife and I are very happy with Petros's service and with Dexter's all in all!
Charlotte Alsford and her team have been looking after my property for the last 3 years and have done an amazing job. Thank you!
Sacha from Property Management is the best!! She’s very friendly and chatty and you can tell she really is there to help. Recommend her to everyone!
I’ve had such a positive experience thanks to Tariq Hussain and the Property Management team in Canary Wharf. Tariq was incredibly efficient in getting a contractor arranged and resolving any issues quickly. Communication was clear, the process was smooth, and I felt well looked after throughout. It’s rare to come across such responsive and helpful property management, and I really appreciate the support. Thank you again for your professionalism and great service!
Mr. George Blanchard, was very responsive to the problem of our refrigerator which failed to function after the sudden disruption of electricity and water supply in the morning. He guided us in details, step by step on the phone, to run tests on the breakers, power outlet and switches until it worked again. He then explained in layman's term what the cause was, so that we could learn. He even called the next morning as promised to check if it was still functioning. We appreciate his professionalism, knowledge, patience and manner. A five stars service!
Very very poor and irresponsible agents, their customer support is also like fake, manager covering their agents. They speculate and blame tenants and get both landlords and tenants angry because of them not being able to communicate clearly, missing important parts in inventory checking, and speculating and not taking responsibilities.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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