Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
I had to request an early surrender of my tenancy due to a family emergency, and Natalie from the Property Management in Nunhead was incredibly supportive throughout the process. She handled everything with compassion, kept communication clear, and helped make a stressful situation much easier. Truly grateful for her help.
I had the pleasure of dealing with Bethan at Dexters and honestly, she was a breath of fresh air. Super helpful, on the ball, and clearly knows her stuff. Nothing was too much trouble — whether it was chasing up paperwork, answering my million questions, or just being genuinely supportive through the process. She kept me updated every step of the way and made what could’ve been a stressful experience feel surprisingly easy. Professional, friendly, and actually cares — rare combo these days! Can’t recommend her enough.
We’re very grateful for Monika’s dedication and support as our property manager. She consistently ensures the property is well maintained and promptly assists whenever any issues arise. We especially appreciate her efforts in liaising with the landlord to get the property painted, even though we are already living in it. Her proactive approach and commitment make a real difference, and we’re thankful to have her managing the place we call home.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
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I just want to give a massive shout out to Kasim who’s been managing my property for 2 years now. Really feel like I’m getting a personalised serviced Kasim being my property manager so thank you Kasim!!
Bethan was incredibly helpful and made the whole process smooth and stress-free. She was always quick to respond, super organised, and really easy to talk to you can tell she genuinely cares about her clients.
Great Support from Natalie Really impressed with the service from Natalie at the Lewisham hub. She’s been very efficient, and quick to resolve any issues. Couldn’t ask for better property management!
Tate McCarthy, property manager at Dexters in central London has been extremely helpful to me. She has liaised with my tenants about their requirements and recently ordered new furniture which was needed. She secured its delivery and installation promptly and smoothly.
As a tenant, property inspections can feel kind of stressful, but they have been easy and useful, with issues identified and followed up on without much delay. It's nice being contacted both by phone and email so I can respond as is most convenient depending on circumstances. Thanks especially to Leighton for being so clear, consistent and helpful!
Couldn't recommend Dexters enough, had a really positive experience with Ryan Campbell. Clear communication and proactive approach – whether it was arranging maintenance, handling documentation, or providing advice, everything was done with care and attention to detail. I highly recommend Ryan to anyone looking for a trustworthy and efficient property management service, his commitment to quality and client satisfaction is truly commendable.
Big thank you to Natalie in the South East property management team. I’m not currently with Dexters, but after a really helpful and informative call with her, I’ve decided to bring my property over once my current tenancy ends. Super impressed with her knowledge and approach — looking forward to working with the team soon!
I'm happy to give 4 stars to Leighton and the Dexters' Property Management Team for their ongoing help in managing the tenancy of my former home - they have been accessible, efficient and easy to work with.
We're just finishing our tenancy with Dexters after 2.5 years and despite having lots of little issues with our flat, they've always made sure to act quickly to resolve these problems. Particularly helpful in this time period has been the amazing Manuela in property management who has been effectively our sole point of contact for any questions we may have, and even when they aren't within her normal remit she won't hesitate to help and facilitate requests. She is also excellent at keeping us up to date with where we are in a process or request without us having to ask. Where others might try and pass on the work she simply gets it done and has made our experience of dealing with Dexters an enjoyable one.
Petros has been incredibly helpful with every maintenance issue I’ve faced. He’s prompt, professional, and always goes the extra mile to ensure things are fixed properly and efficiently. Really appreciate his support – thank you, Petros!
I had a very disappointing experience with Dexters Ealing that has seriously damaged my perception of the agency’s professionalism. At a recent viewing, the agent, didn’t even introduce himself—his first words were to ask my name and tell me I was early and would have to wait, despite the fact I simply arrived on time and hadn’t requested to begin early. This immediately made me feel unwelcome and like an inconvenience rather than a potential buyer. To make matters worse, my young son had a broken arm in a cast. I allowed him to sit down briefly so I could view the property without having to carry him. Instead of showing understanding, the agent reprimanded us as though we were causing harm to the home, which was both insensitive and inappropriate. When I raised these concerns afterward, I received a defensive response from the Sales Team Manager, who doubled down on the agent’s account and offered no apology for how we were made to feel. His reply showed no willingness to acknowledge our experience or accept any fault, further reflecting the lack of customer care and professionalism. This experience has left a lasting negative impression and has damaged Dexters' reputation in my eyes. I would expect a higher standard of professionalism, basic courtesy, and human understanding-especially from a company entrusted with selling homes to families.
BEWARE: We were misled, pressured, ghosted, and left without a flat to rent after paying over £5,000. We paid a deposit, one month’s rent, completed referencing, signed a contract, and even set up a standing order — all for a flat that Dexters assured us had been accepted. Three and a half weeks before our move in date, we were suddenly told the flat was no longer available. We were never contacted again by the agent we dealt with. I don’t normally write reviews but my girlfriend and I had a genuinely awful experience with Dexters. I’m sharing this to warn others, especially since I’ve since learned that several friends have had similar issues that never seem to appear in Dexters’ reviews. We viewed a one bed flat to rent in Nottinghill. It was listed at £2,700pcm but during the visit the agent informed us that they had advised the landlord that fair rental value was £2,500pcm and that they believed the landlord may accept closer to this amount (they claimed that they were already renting it out on behalf of the landlord). We put an offer in the next business day at the amount we had been informed that the landlord was likely to accept. We then underwent a series of reoffers due to the agent now informing us "this is unlikely to be accepted" despite implying differently in person. Our final offer was finally above the asking amount because we wanted to secure a flat to rent. We were next informed that the Landlord liked our offer, but needed us to sign a three year contract. Our response was that this would only be possible if we had an option to break at one year. We then shortly after recieved a call from a more senior letting agent (who we had not dealt with sofar in this process) who attempted to persuade us that we did not need an option to break "because the government is about to pass a renters reform bill which will make contracts become monthly" implying that a three year contract wouldn't actually matter. This felt incredibly predatory: a letting agent using the prospect of a reform bill to pressure prospective renters to sign longer contracts. We reaffirmed that we would be unable to sign unless there was an option in the agreement. The initial response was to continue to attempt to persuade us that we were wrong, but ultimately the call ended. We were told that an option was fine but there was a hard start date that we must agree to which was two weeks earlier than our initial move in date. We agreed. Dexters then said that they would get back to us. Later the same day, we got a call to tell us that the landlord had accepted our offer, amazing! We then completed everything ourside as instructed by Dexters: completed the referencing process, paid a months rent, paid the deposit, and signed all of the agreements. We were happy that we now had a place to rent. We emailed Dexters weekly after this asking them to resend the link to our tenancy agreement (which had conveniently expired), but we were no longer receiving replies from our agent. Three weeks before we were supposed to move in, we were told that the landlord technically had not signed the agreement and that they would chase the issue the same day and let us know after their meeting with him at 11am. I then proceeded to ring Dexters several times throughout the day as differening agents proceeded to lie to me to inform me that our agent was not in. Near the end of the day, a new young agent who we had not had any dealings with at all rang us to inform us that "the landlord has blindsided us" and pulled out. The previous agent who we had dealt with now no longer replied to our emails. The new agent sorted the refund of our money, and told us "I have a property to put you into" which upon viewing online learned meant an overpriced property that had been on the market for over a month which another agent was unable to rent out. We have not heard from Dexters since. I have not mentioned the agents names that we dealt with, but they are those mentioned in other postive reviews for Dexters Nottinghill.
Since the day we entered our flat the agency has been ready to help. In particular, we have to thank Mr Petros, who welcomed us by email on the very first day and is currently doing the very best to let us live a great experience with this tenancy. He is always available on the phone or by email and up to now he solved every little doubt or issue we could have. Thank you!
Yasmine has been managing my property for a couple of months now and I’m really pleased with how she has handling the obstacles we have overcome so far. 10/10 customer service!
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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