Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Sherina Downes recently took over as property manager on our flat and she has been a joy to work with. Sherina has been thorough, professional and understanding of some of the issues we have experienced. Sherina always calls me: I never have to follow up or reach out to her and that has been a huge stress relief for us as tenants. I always appreciate her level of communication and her personable and friendly attitude.
Georgi tilbury he is a very nice 👍 person On time and very kind.
Dexters is the 3rd estate agent I’ve used in the Vauxhall area in the last 9 years to let and manage my rental flat. They are by far the best around. Oliver in lettings management is excellent, very responsive to queries and has always had my best interests at heart. Tia’s property management team (Jamie Skye and Morgan) are helpful too. I’ve had happy tenants which makes me a happy landlord.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
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Had the best experience with Dexters when renting in Vauxhall. Always clear communication, super thorough with everything and nothing was ever too much trouble. Special thank you to Dunica for helping me with the early surrender of my tenancy, and to Tia for ensuring a smooth move out process!
Since the thoughtful and kind attention when I was looking for a new place last April to my interaction with them as I became a tenant for one of their properties, the Dexter team has been exceptional. In a recent experience Georgie Tilby and the team helped me quickly and effectively in sorting one of those typical -but painfully inconvenient- challenges when renting, specially when caring for someone elderly.
Excellent communication with Felix, who was very professional at all times, considerate and attentive. A great experience overall.
I just moved to another flat that is not managed by Dexters, and I already miss them. To be honest, their service is excellent—quick responses, fast maintenance, and even support on weekends if something in your flat is broken.
Long review to tell the story of how I rented a flat managed by Dexters for over 2 years and had more problems than I could ever imagine. Highlighting how poorly they function and how much they only really care about money going in. After many years of renting in London this was the worst experience I had. 1. Items agreed on the tenancy agreement weren't fulfilled and we were lied to by the management team: I requested professional cleaning of the flat including carpets, curtains and mattress to find out this never happened when I moved in. As it was a weekend I had to clean the flat myself and pay for professional cleaning of the carpets. When I asked about the curtains I was told they were being replaced as were too old. I was sent a catalogue to choose from only to find out several months later and after several emails where I was told there was an issue with supply, that this replacement had never been approved by the landlord. After this I noticed that for every issue they would not reply to emails but instead try to call. I had to request that everything was sent in writing, otherwise there's no proof of the conversations. 2. I had several plumbing issues including not enough hot water for all residents to shower in the morning. Plumbers were sent in, they then liaised with Dexters and we never heard back. When we asked what was wrong a new plumber would be sent in despite me telling them they had already been, only for the same to happen again. It took more than a year for someone to finally conclude the water tank was too small and old and needed replacement. Every issue gave place to a contractors visit which then resulted in no feedback to the tenants. When we had to chase this, no one seemed to be following up the issues and it all went in circles. To the point where the landlord refused paying for any repairs. 3. They have separate management and maintenance teams and outsource all of their services. They give named contacts for the management team and these people change without warning and without an email to update contacts. This results in emails being left unanswered for long periods of time before I realised that person no longer worked at Dexters. 4. There's no communication with the landlord and their fees raise at every opportunity which likely contribute to landlords also increasing the rent at every opportunity. 5. They visited the flat for an inspection without our permission: they were very late for an agreed visit and decided to just enter the flat without so much as a phone call to ask if this was ok when no one was at home. 6. When finally after intermittent issues with plumbing culminating in an entire week of not being able to use the kitchen with sewage coming up spontaneously, we asked to surrender our tenancy and had a very difficult time in having this approved as our issues counted for nothing and all that was important was getting a new tenant in, surely to experience the same problems (including plumbing, as they moved in the day after we moved out and no definitive repairs happened). 7. Finally the tenancy ended. They again send an external contractor to do a check out report which enumerates what the tenant is responsible to pay for without any information of what happened during the tenancy. I found myself having to refuse every single point including emails to prove of every conversation we had, including photos. 8. We then had to wait 2 months for our deposit to be returned. Their paperwork was only concluded more than one month after the tenancy ended, and only after 2 more weeks and a threaten for a formal complaint was the deposit finally paid.
Sherina Downes managed our exit from a house lease with exceptional professionalism and a great attitude. She was incredibly well-informed and patiently answered all our questions, making the process smooth and stress-free. As it was our first time renting in London, we had many concerns, but Sherina guided us through everything with clarity and kindness. Her expertise and friendly approach truly stood out.
Inspection visit was scheduled in advance and considering my agenda. All went smoothly, great chat and hopefully Landlord will be satisfied with the state of the flat.
Thank you so much to Morgan. She’s been a great help and makes the process so much easier. Really appreciate her assistance with everything as she is so patient. She’s a credit to the team at Dexters Clapham High Street.
Dexters has been successfully managing our property for years, we are extremely satisfied with their services, at the moment Ms Virmani is our property manager, she is very prompt, always friendly and efficient and of excellent help at all times.
Rarely write reviews but I’d like to show appreciation to Morgan, property manager at Dexters Clapham Highstreet. Lovely young lady, very helpful, supportive and extremely polite. Made the overall experience very positive. Thank you Morgan and Dexters.
We have been renting our apartment through this agency for the past four years, and our experience has been nothing short of excellent. The team in Hammersmith ( King’s Street) has always been professional, responsive, and supportive, ensuring that any issues were addressed promptly. Recently, their outstanding service became even more evident when they successfully convinced our landlord to make some much-needed improvements to the kitchen, with further updates planned for the bathroom. This would not have been possible without the dedication and persistence of Joanne Witter from Property Management in West 1 Hub. Her commitment to tenant satisfaction and her ability to navigate discussions with the landlord have truly made a difference. We highly recommend this agency to anyone looking for a reliable and supportive property management team. Thank you for making our renting experience so smooth and enjoyable!
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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