The instructions were pretty clear
The instructions were pretty clear, and I knew exactly what I was engaging your company for

Divan Medical is a professional healthcare clinic that specializes in telemedicine services, providing patients in the United States with convenient online consultations. The company enables individuals to connect with licensed medical professionals from the comfort of their homes, facilitating access to a range of medical certifications and healthcare solutions. Through its 100% HIPAA-compliant platform, Divan Medical ensures secure and confidential interactions between patients and doctors. Targeting individuals seeking immediate medical advice or certification, Divan Medical offers a streamlined process that includes personal and medical information review, secure payment options, and video consultations. Patients receive personalized medical plans and electronic copies of essential medical documents after their consultations. With a focus on accessibility and patient wellness, Divan Medical aims to eliminate the need for traditional waiting rooms, providing healthcare services that are available 24/7.
Divan Medical receives high praise for its efficient service and straightforward processes, with many customers noting the quick turnaround for documents and approvals. Reviewers express satisfaction with the ease of obtaining handicap credentials, highlighting the professionalism of the organization and the helpfulness of the staff.
However, a notable number of complaints arise regarding delays in receiving approval letters and placards, with some individuals feeling frustrated after weeks of waiting without communication. While many appreciate the overall experience, a few customers report feeling ghosted or receiving inadequate support when issues arise. Overall, Divan Medical is viewed positively, but there are significant concerns about communication and timely delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 794 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 6 |
| Sep 24 | 4.8 | 4 |
| Oct 24 | 4.7 | 10 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 3.0 | 4 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.3 | 6 |
| Jul 25 | 3.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick turnaround of documents Very satisfied”
“Paid $160 to Dr”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.2 out of 5 (fair) | −8% | 794 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Divan Medical is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.1).
500 reviews of Divan Medical. Filter by what matters to you.
The instructions were pretty clear, and I knew exactly what I was engaging your company for
Dr. Nakamura was as professional and pleasant, as they were knowledgeable and helpful. I am extremely grateful for Dr. Nakamura, and the Dr Handicap service, thank you.
Exactly as described. Timely arrival of documents with a written prescription, even with a holiday weekend. Well worth the money.
Unexpectedly pleased I filled out the application. The response asked for medical records. I emailed and asked what type of record was acceptable. In less than a day I got a telephone call. My questions were answered. Two days later the paper work was in my mailbox. I felt like somebody actually cared about me.
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I was not informed that in texas I did not have to get a new prescription to renew my permanent placard. When I received renewal notice from your company you failed to so advise me and charged me for an unnecessary prescription. I’ve asked for a refund. Very bad business practices.
From beginning to end my dealings with Divanmed were professional. The process was explained in detail and any personal dealings via phone or email resulted in positive results for which I am very appreciative. I would highly recommend Divanmed for their expertise and attention to detail. Would not hesitate using them again.
I’m a disabled veteran and the VA keeps changing around my physicians. As such, it’s been hard to actually be with one long enough to get them to actually follow through with signing my paperwork for approving the handicap status. Divination really came through for me and was a one stop shop. I paid, uploaded my paperwork, and within a 2 weeks, had my plates. Thank you! Would definitely recommend.
Complete process with delivery done in a week!! Excellent!!
The doctor was very responsive and understanding. The process was smooth and I would definitely recommend.
Divanmed did a fabulous and swift job getting me my permanent handicap decal when Kaiser doctor told me they could only give me the temporary decal. It was not expensive either and they communicated by email often enough for me to know what was going on with the status of the approval in my state. GREAT JOB DIVANMED!!!!!
Very efficient system. Completed on line questionnaire and submitted for review by physician. Contacted and ask to email medical data and upon their review I was qualified.
I had mixed emotions reading the reviews. However, the process was quick and efficient. The key is ensuring you have verifiable, complete and accurate medical records. Leave no room for questions or errors. Follow the instructions, upload the requirements and you should have no issues. The process took 4 days start to finish and my FedEx fo arrived.
Response is very promt.
Divan Medical is a professional healthcare clinic that specializes in telemedicine services, providing patients in the United States with convenient online consultations. The company enables individuals to connect with licensed medical professionals from the comfort of their homes, facilitating access to a range of medical certifications and healthcare solutions. Through its 100% HIPAA-compliant platform, Divan Medical ensures secure and confidential interactions between patients and doctors. Targeting individuals seeking immediate medical advice or certification, Divan Medical offers a streamlined process that includes personal and medical information review, secure payment options, and video consultations. Patients receive personalized medical plans and electronic copies of essential medical documents after their consultations. With a focus on accessibility and patient wellness, Divan Medical aims to eliminate the need for traditional waiting rooms, providing healthcare services that are available 24/7.
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