Excellent experience
Excellent experience. Could not have been better.

Divan Medical is a professional healthcare clinic that specializes in telemedicine services, providing patients in the United States with convenient online consultations. The company enables individuals to connect with licensed medical professionals from the comfort of their homes, facilitating access to a range of medical certifications and healthcare solutions. Through its 100% HIPAA-compliant platform, Divan Medical ensures secure and confidential interactions between patients and doctors. Targeting individuals seeking immediate medical advice or certification, Divan Medical offers a streamlined process that includes personal and medical information review, secure payment options, and video consultations. Patients receive personalized medical plans and electronic copies of essential medical documents after their consultations. With a focus on accessibility and patient wellness, Divan Medical aims to eliminate the need for traditional waiting rooms, providing healthcare services that are available 24/7.
Divan Medical receives high praise for its efficient service and straightforward processes, with many customers noting the quick turnaround for documents and approvals. Reviewers express satisfaction with the ease of obtaining handicap credentials, highlighting the professionalism of the organization and the helpfulness of the staff.
However, a notable number of complaints arise regarding delays in receiving approval letters and placards, with some individuals feeling frustrated after weeks of waiting without communication. While many appreciate the overall experience, a few customers report feeling ghosted or receiving inadequate support when issues arise. Overall, Divan Medical is viewed positively, but there are significant concerns about communication and timely delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 794 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 6 |
| Sep 24 | 4.8 | 4 |
| Oct 24 | 4.7 | 10 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 3.0 | 4 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.3 | 6 |
| Jul 25 | 3.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick turnaround of documents Very satisfied”
“Paid $160 to Dr”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.2 out of 5 (fair) | −8% | 794 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Divan Medical is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.1).
500 reviews of Divan Medical. Filter by what matters to you.
I’m very satisfied with Divanmed, they were very fast after my initial request. I did have to contact them a couple of times to get answers to my questions but then I got exactly what I was hoping for and they helped me improve my quality of life and ultimately keep my job!
Fast, responsive, everything as expected.
Dr. Wilcox was friendly, professional, and courteous. I will definitely be contacting him in the future for medical needs and recommend without a doubt.
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Wonderful service. It took a bit longer to get the form sent to me than I would have liked, but glad to get it done.
I think I got scammed. I paid $129 and uploaded all of my medical information, a doctor ”reviewed” it, and it’s now been over two weeks and I haven’t received anything. Meanwhile I’m in a ton of pain and customer service keeps stringing me along saying it will be sent out soon.
Well... The service was provided, however the DMV form was filled out incorrectly and the doctor signed it in the spot for the applicant to sign. I asked divian to please re-issue a corrected form, and I was ignored. So yes I got an approved form, but it's useless and there was no response when I asked for help. Perhaps even more disturbing, on my account page on the drhandicap site, there was a listing for the charge to be repeated in four years. There was nothing mentioned during the process of applying for the service about a recurring charge, there is no requirement in my state for a doctor's re-certification, and placards are good for ten years.
What a wonderful experience. I applied, uploaded my latest medical records and had an approval within 3 days. A few days later, the application was received and I now have my placard without going into an office setting with COVID everywhere. I’m eternally grateful. Great experience, great doctor, great response. Greg
My only complaint was when I went to call and speak to my contact I wasn't able to reach her directly by phone. I was able to communicate with email but I wanted to speak directly to her and couldn't. It made me feel like maybe this wasn't legit but it absolutely was. I got my temp parking permit - but I walked it into AAA and did not do it over the internet through the DMV because I knew this would be the fastest way for me to get the permit in my hands.
An error was made and apparently your staff, even after taking payment, has no ability whatsoever to communicate with each other, me or resolve a problem. I'm slowly becoming disgusted with the whole operation. This is the first poor review that I have ever written in my life. I have the note that my paper work was approved and I was sent someone else's approval that lives in another state. Numerous phone calls have gotten me nothing but assurances that the problem was passed along and that management is aware.
I was approved July 5, 2021. The fee was collected. I have yet to receive the letter with my approval so haven’t been able to get my placard yet and this is 2 weeks later. I am a right leg amputee so obviously need the placard. I am not very happy…
I contacted this company a month ago to get a handicap parking placard. Never received any other contact from anyone. After repeated phone calls, I've been told my case has been approved. Still no contact iniated from them. Called them yesterday and got a USPS tracking number on Priority Mail package that was supposed to be sent out on July 1, 2021. It has not been picked up by postal service. Still no answers. Very bad communication. Sixteen days after Priority Mail shipping date I finally receive the Texas form filled out, signed, and notarized. Only problem the doctor who signed it is licensed in Tennessee. Form clearly says doctor must be licensed in Texas, Arkansas, Louisiana, New Mexico, or Oklahoma. The state will not accept this. I can't get anyone to provide the proper form or a refund of $159.00.
Divan Medical is a professional healthcare clinic that specializes in telemedicine services, providing patients in the United States with convenient online consultations. The company enables individuals to connect with licensed medical professionals from the comfort of their homes, facilitating access to a range of medical certifications and healthcare solutions. Through its 100% HIPAA-compliant platform, Divan Medical ensures secure and confidential interactions between patients and doctors. Targeting individuals seeking immediate medical advice or certification, Divan Medical offers a streamlined process that includes personal and medical information review, secure payment options, and video consultations. Patients receive personalized medical plans and electronic copies of essential medical documents after their consultations. With a focus on accessibility and patient wellness, Divan Medical aims to eliminate the need for traditional waiting rooms, providing healthcare services that are available 24/7.
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