Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
Enphase Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality of the Enphase systems, particularly the microinverters and software management, highlighting effective support when issues arise.
Positive feedback often mentions the knowledgeable staff and prompt assistance, with some users expressing satisfaction with the overall performance of their solar products. However, a substantial number of complaints focus on poor customer service and frustrating contractual issues, including difficulties with system ownership transfers and inadequate maintenance support. Customers report feeling let down by the company's responsiveness, especially when dealing with system failures or warranty claims.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 228 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 7 |
| Sep 24 | 2.8 | 4 |
| Oct 24 | 1.3 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 3.4 | 14 |
| May 25 | 2.9 | 18 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.2 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 228 most recent reviews.
“Na een nieuw modem weigerde de gateway verbinding te maken met de app”
“Terrible company with even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +103% | 228 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Enphase Energy is #5 of 5 on overall rating in this group. On website & app, Smart Energy scores higher (4.6 vs 2.5).
228 reviews of Enphase Energy. Filter by what matters to you.
C'est trop cher et pas rentable. La passerelle est régulièrement indisponible, va savoir pourquoi ? Mes panneaux de 400w ne fournissent que 300W en sortie d'onduleur, va comprendre. Le SAV inexistant, même via Oscaro Power. Vous êtes juste bon à payer, rien de plus. C'est trop de travail pour espérer gagner des broutilles !
L'application enlighten fonctionne a 40% et encore, je suis gentil. Je suis parti une semaine en juin 2023, 5 jours de panne.?????? Il m'est impossible d'accéder à ma passerelle au moins 3 jours par semaine. Donc je me fie à l'ensoleillement pour faire tourner mes machines. Ce n'est vraiment pas normal!!!!!!
6 mois après l'installation , rien à redire à ce jour
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 54% are 1–2★.
Le boîtier est en panne et c'est à nous de payer le remplacement.... Ben oui bien sûr il arrive la date du paiement.... C'est des voleurs des arnaqueurs.... Même une étoile c'est déjà trop France PAC environnement est a la tête de tout ça ? Je ne comprend pas pourquoi l'état ne fait rien !!! Des voleurs
Boitier enphase en panne 2 en 3 ans. Peu fiable et le nouveau boîtier doit être branché différemment pour bien communiquer, mon installateur refuse de faire rentrer dans la garantie le deplacement pour le branchement Cpl, qui aurait dû être fait à l'installation . E.C
It has been 18 months since the install. The power system is still not getting credit from SCE. It took 14 months to pass inspection and the grid compensation application has been rejected by SCE 3 times. The breaker box had to be relocated to pass code. Since then, very little energy from the cells actually feeds the house power, all goes to SCE without compensation. It takes a long time to get a response and I don't seem to get the same person twice. No one can answer my concern about not getting power to the house. Others in the neighborhood had solar installed by other companies after my install. They pay nearly nothing for electricity. My SCE bills have gone up due to rate changes. Don't buy Enphase.
This company is a scam they all are from them all the way down to the contractors they work with they will order supplies for 3 houses have them dropped at your house and use for other jobs and charge you for all of it and don't believe that you will save money I'm hardly home and my bill is 3 times higher than I had before solor 650 plus 293 for the horrible job they did the Roofers destroyed my roof I spent thousands on repairs and still working on it had to replace top floor cause the water was coming in they tell you that you would pay less so you can sign and that's when they do what they do I have everything if anyone wants to see I'm in the works of trying to get them removed enphase!!!!! They don't care about you
Der Ertrag der Anlage ist super deswegen ja auch die Sterne. Negativ ist das man keine Meldung analog oder digital abgreifen kann das der Speicher voll ist bzw das eingespeist wird. Bei 0,08€ Vergütungen will man den Strom verbrauchen und das wo Smart Home fast schon Harz IV Standard ist!
Hasn't been working since Aug correctly. CALL, Email, text and nothing. Still paying high electricity bill and a solar payment.
Update 11/28/22: Enphase is working with me on the issue, and trying to determine if it's the inverters or the solar panels. It looks like they will fix it. My solar contractor says they are more responsive to customer inquiries than contractor ones. 9/13/22: I have 2 inverters that have degraded about 30% from their original production, compared to all my other 31 inverters. Enphase says this is not covered under warranty, but that's not how read it.
Il est certes possible d'accéder a une page web en se connectant directement (sans passer par internet = le serveur de Enphase) au "gateway". Mais cette page web locale fournie TRES TRES peu d'information. La puissance produite par les panneau n'est même pas dispo sur cette page web. D'une manière plus générale, Enphase ne permet pas d'accéder aux informations localement (via le protocole MQTT par exemple).
Another reviewer from the UK didn't seem to understand that Enphase are a manufacturer, not an installer. They make a variety of devices including microinverters, combiner boxes, and Envoy communications devices that monitor all microinverters (either at array level or, if agreed with the supplier, right down to individual panel performance). Our system was installed at our home in Ramsgate, Kent, in May 2014. It has performed flawlessly and much better than expected. It produces between 4.7 and 4.9 MWHr. of electricity per year in a system of 16 M215 microinverters connected to our 16 Solarworld SW250 panels. As is commonly the case with microinverters, that's about 25% better than is generally obtained when a bulk inverter is used. In our case, there's been no degradation at all over that whole period. There are lots of reasons why it is much better to have AC current running from a panel array to the consumer unit (fuse box) rather than up to 1500 volts of DC current running to a bulk inverter, especially if that inverter is located in an attic or within a domestic living space or garage. Bulk inverters don't last as long as microinverters, and Lithium batteries, even the latest models, not only last only for a part of the lifetime of a solar panel system but also can catch fire or even explode. However, the 2014-era Envoys and microinverters are no longer made, and I cannot now add battery storage which would make it possible for me to far more closely match that output with the times when power isn't being produced but is needed, or vice versa. Even if I could find a battery to use with that system, if I am not mistaken, that would breach the conditions of my Feed-in-Tariff (FIT) contract. Furthermore, later models of the Envoy communications device, and the new microinverters that are compatible with them, apparently are unsurprisingly incompatible with my 2014-era system. I'm less impressed by their own batteries, but Enphase microinverters will work with any battery system that is designed to be AC coupled. A word or warning: Envoy communications devices are incredibly capable, and capable of controlling up to a total of 600 panels, in multiple arrays, but if you want panel-level monitoring and/or consumption monitoring as well as production monitoring, you will need to get that promised in writing from your installer. Many installers don't bother with that and if not enabled at the time of their commissioning the system you will then be left with array-level monitoring of only production through the web-based Enphase Enlighten portal. Believe me, monitoring individual panels is incredibly useful, and the Envoy system is also monitored by Enphase in far-away California as well as by your installer. You as system owner can add or remove access to that data for others, too. If your installer goes out of business, I understand that Enphase will work with you to get another local firm to take up the slack. It would be well to ensure that the insurers of your system provide protection against any charges for that. In our case, I didn't read the small print with sufficient care, and what I thought was an accredited insurance provider who provided cover for the system for 25 years was in fact located in Gibraltar, not England, and when it went bust, my cover ceased and despite promises by my vendor, the insurers were never replaced. Purchasers of solar systems in England should also make sure that their installers and/or insurers are not based in Scotland (or vice versa): they are different legal systems and jurisdictions. I'd like to add batteries and higher-powered additional panels, but rather than breach my FIT contract, I'll just add a second system, parallel with the first and located on an outbuilding rooftop, to produce sufficient additional power -- and storage -- to provide me with ALL my remaining needs. Any batteries will be kept in a ventilated, outdoor fireproof metal cabinet. One last point. When our Enphase-based system was installed, the Enlighten system provided an ability to compare its output, orientation, number of panels, and installer, with other Enphase-based systems in the UK. Some were anonymous, others had the name of the customer, at the customer's choice. It was reassuring to see how many Enphase=based systems there were! That was brilliant. But it wasn't long before EU data protection and privacy restrictions put a stop to that. My own hope is that this will return following the repeal of some of the EU data protection legislation, because I can assure you that it provides a great way for anyone to see how much orientation, individual supplier/installers, location and numbers of panels can make a real difference. No other manufacturer that I know of has offered a service like that.
Dont trust these cowboys been waiting for new parts Always make excuses saying waiting on tracking information dont choose these they scam people
the company that put in the system NOT good Strong hold is the name ripping people off is there job. The company did well for some time, but when I called them for some help I could not understand the, SAVE YOUR HARD EARNED CASH and look for a good system, and the people that do the work
Kaufen von enphase.com war meine schlesteste Erfahrung bei online kaufen. Ganz schlechte Kundenservice... Nach die Kundenberatung habe ich 2 Produkte falsch bestellt, eine Retour ist nach 3 Wochen nicht erledigt. Nach eine Beschwerde hat sich niemand gemeldet mit eine Lösung, ich kann mit niemand von Store in Kontakt kommen. Lieber kauft man Enphase Produkte von einen anderen Anbieter!
Système photovoltaique : Prise CPL à changer juste après la garantie ..... pas de geste commercial mais 2 mois d'attente ! Batterie HS : plus de 3 mois 1/2 et j'attends toujours .... Ils devaient me rappeler ( aux dernières nouvelles ) dans les 48h ou la semaine suivante ....... Quand ils veulent, moi je suis prêt ! A éviter d'urgence .......
This company lied when signing us up for installation assuring us we would only receive the solar panel bill monthly. Needless to say, we are receiving our regular FPL bill along with the solar bill. The app shows our panels produce roughly 6kwh and over 31kwh are imported. We have called and emailed many times only to be told the problem was corrected yet, I am still receiving my normal bill from FPL along with their solar bill. I am very unhappy and disappointed with this company and its service. What rights do we have when they LIE
Had a micro-inverter go out that was under warranty. Wrote to customer service who confirmed, yes, it was still under warranty. On April 27th - a month and a half ago - they said they were shipping us a new micro-inverter that week. Never received it. On May 5th they said they were shipping it that week. On May 17th they said they were shipping it that week. On May 31st they said they were shipping it that week. Never once did they send me a tracking number. I have yet to receive anything from them. Their inaction is literally costing me money, since my panel isn't producing energy. Absolutely unacceptable to tell me you're shipping something 4 times and lie about it.
Bonjour à tous, J'ai 60 Micro Onduleurs ENPHASE. Certains ne transmette rien. Je suis assez content du système. Mais je suis très mécontent du service de garantie et du service après vente. Je n'arrive pas à me faire remplacer les micros onduleurs défectueux.
Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
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