PASSERELLE ENPHASE
Equipe Enphase très professionnel qui a répondu favorablement à ma demande et en un temps record. Merci à eux

Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
Enphase Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality of the Enphase systems, particularly the microinverters and software management, highlighting effective support when issues arise.
Positive feedback often mentions the knowledgeable staff and prompt assistance, with some users expressing satisfaction with the overall performance of their solar products. However, a substantial number of complaints focus on poor customer service and frustrating contractual issues, including difficulties with system ownership transfers and inadequate maintenance support. Customers report feeling let down by the company's responsiveness, especially when dealing with system failures or warranty claims.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 228 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 7 |
| Sep 24 | 2.8 | 4 |
| Oct 24 | 1.3 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 3.4 | 14 |
| May 25 | 2.9 | 18 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.2 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 228 most recent reviews.
“Na een nieuw modem weigerde de gateway verbinding te maken met de app”
“Terrible company with even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.8 out of 5 (poor) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +103% | 228 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Enphase Energy is #5 of 5 on overall rating in this group. On website & app, Smart Energy scores higher (4.6 vs 2.5).
228 reviews of Enphase Energy. Filter by what matters to you.
Equipe Enphase très professionnel qui a répondu favorablement à ma demande et en un temps record. Merci à eux
Boite Enphase tombée en panne, après un échange téléphonique nouvelle boite reçue rapidement et sans frais ! Date aléatoire sauf l'année car je ne me rappelle plus !!!
The installers were very fast and very professional. They explained everything I needed to know and helped me with the app as soon as everything was installed. Everything WORKS as promised. I also have an EV and now basically enjoy the energy savings.
Very experienced, knowledgeable and courteous. All went well!
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 54% are 1–2★.
We’ve had solar for a year now. Enphase sent me monthly reports on what i banked and what I used. When we had 18” of snow on the roof they reached out to me to let me know I wasn’t producing or banking any kw and was there a problem. I let them know that all was good just panels covered with snow. It was nice to know that they were keeping an eye on my panels
Enphase was very helpful. They solved my issue in minutes.
Avec des tarifs exorbitants, ces gens ne daignent pas répondre à des questions simples, aucune considération pour le client, bref... Je regrette fortement d'avoir investit dans ces produits.
Demande technique sur l'exploitation des données produites par les rapports de production : bonne réponse du service technique en délai très acceptable
Mon installation fonctionne depuis 2017 sans problème. Enphase est un fabricant pas un installateur. Méfiez vous des poseurs ou certains vendeurs ex:Oscaro en liquidation... Je vais installer la batterie IQ 5P en prévision de la forte augmentation de l'énergie en 2026. Passez les certifications pour maîtriser vos installations !
Wir nutzen bereits seid 08.2023 enphase. Sind erst mit einem Speicher von 3,5 kw gestartet und sind bis Mai 2024 auf 10.5 kw gelandet. Okay das System ist nicht preiswert, hat jedoch auch seine Qualitativ. Die ersten Tage hatten wir auch unsere Probleme, mit fehlerhaften Verhalten der Anlage, diese wurden jedoch zeitnah behoben. Seitdem sind wir zufrieden, prüfen auch derzeit auf eine sinnvolle Erweiterung in Zusammenarbeit mit E- Mobilität ( vorhandener Wallbox und smart home).
The system will not stay connected to the internet; therefore, I can not check on its health or make adjustments. I have had the system for about seven months, and the Gateway has already failed. Tech sent me a new one, which took a week, and I had to find an installer. I live in California and purchased this system due to the numerous power outages. So far, I have had three power outages, and my system has been down during each one. Do not waste your money on this company. I finally had an installer arrive, and he installed the new gateway, and it will not stay connected. My system has not updated its health, consumption, or whether it has been working for over six months.
Update : Nach 10 Tagen habe ich bis heute immer noch nix von dieser Schrottfirma ? gehört ! Am 17 Dezember 2024 hatte ich meinen Wunsch geäußert, eine IQ Batterie installiert haben zu wollen, und warte seitdem, dass sich ein Installateur bei mir meldet ! Ich habe bereits mehrmals per E-Mail Interesse bekundet, auch bei ihnen angerufen, telefonisch kommt man jedoch nicht durch, weil keiner dran geht, ein Rückruf erfolgt ihrerseits auch nicht, weil sie vielleicht zu dämlich dazu sind ? Wie kann eigentlich solch eine Schrottfirma wie Sie bzw mit solchen Schrott-Mitarbeitern ?, welche sich zu dämlich zeigen , einen Anruf anzunehmen bzw einen Rückruf tätigen zu können ? , auf diesem Markt überhaupt bestehen ?
We didn't have problems with the solar itself. The system with a backup battery worked perfectly. However, we did have a lot of trouble transferring ownership when we sold the house. There is a 30 day window to complete the transfer and they make it 100 times harder than it needs to be. The customer service number is not the in US. This experience is causing us to explore other options for back up energy.
Installation réalisée en juin 2023, je souhaite ajouter 2 panneaux supplémentaires sur mon garage et là, IMPOSSIBLE de compléter mon installation si je n'ai pas un compte installateur Enphase !?! Je suis le propriétaire, j'ai payé et je suis uniquement autorisé en lecture sur mon propre système, les nuls !!! ils n'ont pas pensé que les sociétés naissent aussi vite qu'elles disparaissent dans ce domaine. De plus, le propriétaire, celui qui paye est considéré comme le dernier maillon, belle philosophie. De plus, même si l'intégration dans Home-Assistant reste possible, le fonctionnement est très aléatoire voir très défaillant et me pose beaucoup de problèmes dans la gestion de la domotique, dù à une mauvaise gestion des transmissions de données par Enphase Enlighten. J'entame donc le remplacement de mon système Enphase par Apsystems pour 2 grosses raisons : le prix 60% moins cher et l'indépendance car après l'installation de l'appli, et à l'inverse d'Enphase, on peut l'utiliser sans être installateur. L'appli d'Apsystems permet de se connecter en local sans compte, du pure bonheur ! J'ajoute également un mauvais point sur l'appli de supervision Enlighten qui ne permet pas de visualiser plus de 15mn votre production solaire. Adieu iq8, boujour ds3 et vous l'aurez compris, évitez Enphase... Au vu de votre réponse, il n'y a que Enphase qui maîtrise cette technologie, nous ne vivons pas dans le même monde ! Cette entreprise ne survivra pas longtemps avec cette stratégie de croire qu'elle est la seule à métriser ce domaine. Avec cette attitude, vous me confortez dans mon choix de changement de marque. Adieux Enphase que je déconseille fortement !!!
I just need to get something off my chest that been pissing me off for 3 weeks now. 13 years ago I contracted a company to install a solar system on the roof of my garage. They of course sourced components from various companies that they felt were reliable. Now thankfully, as you can see the roof is accessible from the ground or my problems over the years would have been devastating to say the least. I have 23 micro invertors, one under each panel. The invertors are warranted for 25 years, it was a good thing because in 12 years I have experienced 14 micro invertor failures. The installation company is about 110 miles from me, so when the first invertor failed I called them and they came down to replace it. Even though the invertor was not charged to me their trip down here and labor was costing me $700! Thankfully I watched the easy plug and play replacement so I could do it the next time myself. Good thing because this scenario repeated itself 13 more times. Fast forward to now, the communication portal is made by the same company who makes the invertors. Calling the installer wasn't fruitful as they blame the problem on their supplier, long story short I was told by the supplier that the communication device had gone bad, warranty on this is only 5 years. Replacement device is $700 and no bigger than my hand but "out of stock" due in 4 weeks. I finally received the device and although they claim "plug and play" installation it is anything but! Two days on the phone with the tech department and it still doesn't work properly. Now they are claiming it's probably a wiring problem and to call the installer. Nobody wants to accept responsibility and it pisses me off. The name of the company that makes the invertors and communication device ENPHASE ENERGY...a word to the wise, don't let your installer use these junk devices made in China! Latest ticket #17465429
Informations sur la compatibilité entre micro-onduleurs et panneaux photovoltaïque impossible à trouver. Le module de calcul de la compatibilité, sur le site web est difficile à utiliser et ramène des résultats curieux où quasi tous les micro-onduleurs IQ8 sont compatibles avec des panneaux Dualsun Flash 500Wc Topcon. Ainsi, des micro-onduleurs délivrant 330VA en sortie sont déclarés compatible avec des panneaux de 500Wc ! Compatibles, peut-être, mais bien adaptés, probablement pas. Le service technique me renvoie vers un installateur et le service commercial ne répond pas au téléphone. Curieuse société qui refuse de répondre à des questions de clients potentiels. Je vais plutôt prendre des micro-onduleurs APSystems.
The Enphase system is a good system but it has a lot of issues that are constant. In October my smartswitch breaker for the batteries started tripping when changing over from battery mode to grid mode. So I have not been able to use the battery to supplement my solar which was a big selling point of the system. I have been unable to get my installer to fix it. The installer says that Enphase has to send an tech person to fix it and Enphase tells me to call my installer. It's a shame that they cant support a $70,000 system. It's been 3 months now. My next step is to get a lawyer involved.
I very regret that I got in the contract with Enphase. I am paying for Devident loan and electronic bill. I was promised when signing a contract that I would get help with a government rebate. Now I find out that the company didn't do anything. Before I had experience with SunRun for another house, that was perfect. I got rebate, electricity was produced more than house needed. Emphases was big mistake. I don't recommend that company.
Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
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