réponse et explication de professionnels
réponse et explication de professionnels

Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
Enphase Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality of the Enphase systems, particularly the microinverters and software management, highlighting effective support when issues arise.
Positive feedback often mentions the knowledgeable staff and prompt assistance, with some users expressing satisfaction with the overall performance of their solar products. However, a substantial number of complaints focus on poor customer service and frustrating contractual issues, including difficulties with system ownership transfers and inadequate maintenance support. Customers report feeling let down by the company's responsiveness, especially when dealing with system failures or warranty claims.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 228 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 7 |
| Sep 24 | 2.8 | 4 |
| Oct 24 | 1.3 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 3.4 | 14 |
| May 25 | 2.9 | 18 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.2 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 228 most recent reviews.
“Na een nieuw modem weigerde de gateway verbinding te maken met de app”
“Terrible company with even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.8 out of 5 (poor) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +103% | 228 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Enphase Energy is #5 of 5 on overall rating in this group. On website & app, Smart Energy scores higher (4.6 vs 2.5).
228 reviews of Enphase Energy. Filter by what matters to you.
réponse et explication de professionnels
Enphase vraagt 150eur voor de overdracht naar een nieuwe eigenaar. Er is geen manier om hier onderuit te komen, koop je een huis met een enphase omvormer ben je daar dus (blijkbaar) geen eigenaar van. Ook als je alleen inzicht wil hebben in je panelen. Overdracht van garantie is gewoon een mooi excuus om extra te cashen op nieuwe bewoners.
Franchement très content de mon choix, produits de qualité (micro-onduleurs et batteries) , SAV au top également, l’installation n’est pas évidente au début pour les particuliers comme moi mais le SAV répond rapidement, l’application d’installation et de gestion de la centrale solaire est juste incroyable, brancher la passerelle en réseau pas en wifi, le suivi de la production sur téléphone est toujours accessible et aussi vous bénéficierez du suivi du fonctionnement de votre centrale par Enphase à distance… juste le Top, j’attends les éoliennes Enphase pour produire de l’électricité l’hiver. Le résultat est que pendant 7 mois d’ avril à octobre 85% de ma consommation électrique est produit par mes 6 panneaux et ma batterie…
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 54% are 1–2★.
Cette entreprise est vraiment très bien. Vous appelez on vous répond rapidement et on vous règle tous vos problèmes par téléphone. De plus le personnel est sympathique affable et à l’écoute du client. Je recommande vivement.
Will not guarantee their monitoring system will work AND NO RETURN POLICY Shitty customer suppor I have had a 10 year old residential solar system. The system has 38 panels each with Enphase M250 inverters. The last year has been a nightmare with Enphase inability to monitor the production. There solution is to purchase the new monitoring system for $608 plus labor with no guarantee this will solve the problem.There support team 5 stars has been very responsive however it the same old reply. I would certainly consider other inverter companies
I purchased four enphase batteries using the SDCP program that just rolled out in California in 2025. According to the contract that we signed, SDCP could discharge the batteries up to 50% daily and send the energy stored back to the grid. However, the batteries have been discharged over 70% every day. When I reached out to Enphase to address the issue, I have been told that a resolution was in the works and should have been completed in about 2 months. After more than 4 months, Enphase is now stating that it will take several months to fix the issue. This is extremely disappointing because Enphase promised by applying through the SDCP program to respect the contractual obligations with the customer, but they're clearly not. What's the point of having a backup system that keeps getting discharged every day? I would not recommend Enphase's products.
Pour la mise en service de mon installation avec les produits Enphase j’ai eu une assistance des services sans faille, disponible et efficace J’ai eu raison de choisir cette marque Merci
Company stands behind its warranty OK replaced defective inverter for free BUT they don't actually fit the replacement for that you have to get an outside contractor. Quoted price to remove defective inverter and fit the free replacement was $1,800!!! So to get ONE non producing panel back on line would cost more than FIFTEEN YEARS of production for the panel.
After SunPower went out of business I signed up with Enphase for monitoring hardware and monitoring service. They installed it in March, it is now May and it has never function correctly. It claims that the amount I’ve exported to the grid equals the amount that I’ve imported from the grid plus the amount that’s produced by my panels plus the amount I’m consuming in the house. My reported consumption equals my actual consumption plus my solar production, so my reported consumption is nonsense. Enphase Blames it on my original installer even though Enphase sent an Enphase Technician over to my house to install the Enphase’s hardware. They refuse to accept any responsibility for it. Enphase’s customer service seems to be completely incompetent. Enphase may make a great hardware, but their customer service stinks.
Enphase Energy has been a solar equipment co. I have been using since my solar was installed and without major problems in the last 15 yrs. I recently went through a complete upgrade because of an offer I took advantage of where I received a large discount on new upgraded equipment that also extended the warranty by 25 more yrs. Throughout the entire experience Enphase sales and support were the best one you could expect in that industry. Thanks Enphase Energy for earning my trust.
I bought Q7 series more than a year ago ... For some reasons we had delays in activating that small pv-system . They are DECLARED 360VA BUT if cos Φ is close to 0.9 IT is NOT TRUE ! So I bought those μinverrer for PV MODULES of 350W but they are not able to produce more than 276W with 1000W/m2. (musurated with Irradiation sensor calibrated from a sensor calibrated in ref chain by Fraunhofer Institute.)
This company comes off a little fishy to me. They are the ones who put you in touch with so called installers, which my opinion are responsible for everything, since they hand picked them. I was going to talk to one about installing a battery backup to solar panels that were just installed on my house less than 1.5 years ago. I just purchased the house 8 months ago and found out they’ve illegally installed the solar panels, the power line is only 6” deep when code requires 6ft. I will be taking this as far as I can since Enphase doesn’t think it’s their problem. I live in the best state to fight people like them. Florida!!!! Get ready, I gave you the opportunity to fix it without involving anyone else. To late now Follow up on Enphase Energy. I have a high powered electric line 6” or less running through my back yard, you guy should have enough sense to know, if someone gets killed or seriously hurt, do you actually think you’re going to be off the hook? No, you hired them a Judge would expect you to know who you’re hiring so you’re on the hook for probably most of the damages since the contact you gave me is out of business. Hmm, wonder why. You can either make it right or people will know how you operate. Sending me to somebody that wants to charge me to fix your mistake, won’t get it. Next letter is to Codes Department along with FPL which will not be good for you. I deal with inspectors every day, I know what will happen. Don’t put contact us a your email address to make people think you’re doing something. You have my name address, contact information and site ID. You contact me. You have one week, then it starts getting tougher on you after contacting Codes and FPL, it’s a life or death situation here.
It turned out I had a problem with the app and not the photovoltaic panels, nor the internet!
Great support help 5 stars.However not happy at all with main gateway controller and batteries.Purchased equipment in the fall of 2018,along with expensive battery backup.Intended to purchase additional add on batteries and panels.Late 2020 my approved installer informed me with recent updates I would not be able to increase capacity as new equipment was not compatable with my "old equipment".I would have to purchase another controller and new batteries rendering my old equipment useless.My estimate of breaking even with initial purchase is approximatly 12 years.I did not through more good money into this risky project.I am not a happy camper to say the least.
Enphase c’est le top, ça fonctionne à merveille depuis 3 ans chez moi. J’ai eu un petit soucis de wifi suite à mon passage à la fibre, le SAV a super bien réagit, la procédure pour reconfigurer mon wifi s’est faite très rapidement. Bravo le SAV et en plus leur dispo est totale avec un professionnalisme parfait. Encore merci et aucun soucis avec ce fournisseurs
Slow response to customer issues. I have called and spoke to a rep 3 times for help with a faulty panel. Every time I've been told a remote diagnostic will be done and if not resolved a tech would contact me to set up onsite appointment. HAS NOT HAPPENED AFTER 2 WEEKS! Cannot recommend this company due to poor customer service!
Enphase, c'est des produits de qualité, et surtout un SAV exceptionnel. Disponible H24, sans frais, très patient et sympa. On vous explique tout et si nécessaire ils prennent la main pour résoudre vos difficultés. J'ai une installation photovoltaique depuis 2021 que j'ai agrandi par 2 fois et Enphase ne m'a jamais déçu.
Vraiment une société à évité c des arnaqueur je regrette d'avoir cru à ce qu'il mon dit et il son très très cher j'ai u que des problèmes avec eux honnêtement j'ai payé 3 fois le prix que jaurez du payé avec une autre société je me suis fait arnaqué
Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
This profile hasn't been claimed by the business owner.