Brilliant service
Brilliant service – simple and efficient

Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination. The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.
Euroluggage Delivery garners high praise from customers for its exceptional service and hassle-free luggage delivery. Many reviewers highlight the efficiency and affordability of the service, noting that their luggage arrives promptly and in good condition.
The ease of booking and the helpfulness of the staff contribute to a positive experience, especially for those traveling alone or with special needs. However, some customers report minor issues, such as unclear communication regarding delivery times and addresses, which can lead to confusion. A few reviews mention delays, particularly with express services, causing frustration for those needing their luggage urgently. Overall, Euroluggage Delivery is well-regarded for its reliable service, making it a recommended choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 404 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.3 | 4 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.3 | 4 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 404 most recent reviews.
“Absolutely exceptional service Efficient Inexpensive”
“I payed 420 € for express service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +2% | 404 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Euroluggage Delivery is #1 of 5 on overall rating in this group.
404 reviews of Euroluggage Delivery. Filter by what matters to you.
Great experience, picked up suitcase from Paris on a Monday had it delivered by the end of the week.
GREAT!!! Ok, it took me a few hours to understand everything + declare ALL my used personal belongings in my big+heavy suitcase to be sent from UK to Switzerland for the customs + to print+ stick the label with a good tape on its hard cover. And it came much faster than promised, by DHL Express it was collected within hours - a person needs to hand it over to DHL staff (UK rule), and I've known they'd come between 9am-2pm. arrived by airmail (I've thought it would be surface mail) in only 6 days instead of the promised 9 days - so that's 3 working days / 40% faster than promised. All including customs clearance. I did not even get a bill for customs so far, maybe thanks to their great declaration. Advice: If true, write "used" in front of every item on your content declaration list, so it's value will be near to zero. And most important: The suitcase has arrived totally undamaged. And the price does not depend if you travel or not. Nir does it depend on it's weight at all (5 or 30 kg): Only oversize suitcases however are maybe 20% more than you've first thought, but that's standard in courier's business. Unlike my previously bad experience with competitor HERMES within Germany that destroyed pretty much all suitcases and parts of it looked far out when finally delivered with 23 days delay, and who never knew where it was at all. The only bad thing: If you tick "I travel" you must ab photos of your ID, but I did manage to meet their MB-size requirement, not in one hour even. Maybe a fault function!? Fortunately I've ticked "I do not travel" which is much easier and seems not to have any disadvantages (even if not true...). And if they're busy on the phone you can't wait for help but find yourself neing kick you out of the line immediately.And they don't tell you that cust service is open till 7 pm, Saturdays till 6pm, Sundays closed I think. Amd I stll don't know about insurance... 2 negative points, that's 8,5 out of 10 points from me. But faster + perfectly delivered = 9,5 points. Thank you to EurostarLuggage Delivery.com and DHL Express!
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Everything went smoothly BUT I find it very ´onerous’ ( contraignant) not to know around what time your service will pickup or deliver the parcels. 9am to 5pm mean we are stuck for the day wherever we are… 😟
Very good door to door service with cameras instructions, tracking and follow up.
It was a very fast delivery..Nice one will keep using Eurostar..simply the best.
Horrible, I spent $200 to have my 1 peice of luggage to be delivered to my hotel from London to Paris, 2 day service, showed up a day late, and to find out I could of brought my large luggage on the rail and paid a little more, very deceiving, made it sound like I had to send ahead
Everything was collected and delivered for a price which is honest. This being said, the DHL pick-up in London wasn't the happiest, since the guy was complaining that the boxes were too heavy and we had to help him load his van. At destination in Brussels, although you asked for the Eurostar ticket details, the delivery was a couple of hours early, but the guy waited for me and I could collect the boxes as soon as I reached destination.
A smooth journey from picking up the parcel in France to delivering it in the UK. Efficient, reliable with right level of communication
Excellent handling and follow up
Initial contact was fine, but when it came to filling in the online form stating the contents, flight case contains sports equipment was not an option. The only close option was suitcase but the form wouldn’t submit without me listing at least 1 item of clothing which I hadn’t packed in that case. The auto email came through with the packing labels instantly. I had the intention to print the return labels before leaving home, knowing that I wouldn’t have access to a printer whilst away, but despite several attempts, the auto email didn’t arrive and it required a phone call to customer service for them to forward me the label. The day before Pickup was due I received an email stating the case would be collected the following day which it duly was. At my destination my case was waiting for me, but was damaged, the hard shell having been cracked. I immediately emailed the company with a photo of the damage but 14 days latter still haven’t received a reply. For the return, no email was received advising of the pickup and it took another phone call to customer service to ensure that it was on the list for collection. It arrived home within the 7 day time limit. Overall there was far more stress involved than was necessary, and still no resolution for the damage caused.
Very professional and the service is quick.
Khrystyna went out of her way to assist and delivery was perfect…Brugge to London inn24 hours.
Great service. Very easy to use. The DHL person came and picked my luggages from my flat in London, and then I received them in Paris.
Luggage arrived on time but was damaged. One the wheels was broken off. It was a brand new suitcase just purchased to ship our extra clothing. We will need to purchase a new one before we can board our ship for trip.
The service is expensive and you need to stay home a full day from 9am to 5pm on the day of collection, and then again on the day of the delivery as Eurostar cannot give you a 2h range time slot. You cannot schedule the day of delivery once luggages have been picked up either, it has to be +2 days and it cannot be +3 days. Also, despite them committing to +2 days they would all of a sudden call you at +1 day to let you know the DHL driver is actually in front of your door with your pieces of luggage. A proper mess if you planned things according to the initial schedule.
Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination. The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.
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