Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Been using this product past 8+ years , however this time I measured the water output hardness and its 44+ ppm , average should be 34 and below , hance look like these filters are not good enough , may be some batch issues.
Very satisfied with dealing with Express Water. Rapid shipment and helpful service.
Customer service team is not getting back to me. I am trying to contact but no response. No one picking up phone calls. I wanted to return the product since it’s not fit in system but no one is getting back to me.
Bought in February and saw a small change in the water quality. After two months it was essentially back to the original quality of water (before the filter). Scale buildup on faucets/shower heads and a noticeable amount of particulates in our water glasses. I did comment before and the company asked for me to reach out for assistance... no response to my email where I detailed the issue. Look for a different filter system.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
always great service
Express water has always been great since I purchased their water system 4 years ago for my van build out. Have had a couple of learning experiences with not flushing my system out well enough for winterization. Both times I’ve called in for help and purchasing replacements they’ve come through in a better than expected time frame. Definitely recommend there product and customer service is top notch.
Horrible customer service. Cancelled my order and no one will reach out to me so I can get a refund and reorder. Haven’t received the product but absolutely zero stars because of their customer service on orders. To your reply: I did finally receive the product and it so far it is easy to install and seems to be working as expected. The 1 star is based on your customer service entirely. Your improvement needs to be answering the phone and fixing the automated support email
The filtration system works wonderfully and the filters are always delivered in a timely fashion.
This was my first time for a filter change on our whole-house filter system. The replacement filters were delivered in good time and in great shape. I followed the instructions that came with the original filter system for replacing the spent filters and it went very well. Just be careful to use silicone on the O-rings before reinstalling the canisters.
I was quoted a filter for my house by a plumber and I was shocked and quite frankly offended. They did not offer any other solutions that were more affordable. I got on your site and looked for what my problems were and found a filter kit for under $200. I invested in the tools needed to install it myself and for less than $400 i have clean water for the first time in 10 years.
I have emailed them 4 times - no response - I have called 8xs when you call them during business hours after about 5 min on hold it disconnects you. They reply on here "there very sorry for your unhappiness" but all they do is tell you to email or call them. I CANT TALK TO ANYONE!!!! There is no way to TALK to someone. Now there going to tell me send them an email or call again. So they can still not respond VERY BAD SUPPORT
When I ordered replacement filters for my whole house water filtration system, your website automatically signed me up for a scheduled cartridge replacement orders. Fortunately I caught it soon enough to cancel the subscription. I perfer to order the filters only when I think they need replacing.
quick deliveryand good product/price
Very fast processing and delivery. Thank you.
dedicated tech worked with me through several phone calls trying to get my system to work. Finally solved the problem. Thanks
Finally got RO working right!
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
This profile hasn't been claimed by the business owner.
