1 review

Mar 1, 2024

What an amazing experience

What an amazing experience. So much to do for the whole family. Will definitely be back xx

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Mark

1 review

Feb 18, 2024

The gloss was taken off the experience…

The gloss was taken off the experience by the staff insisting we wear their ‘branded’ socks, when we had the appropriate socks from elsewhere. It is not their fault it is management and owners fault. The t&c’s said only ‘approved’ socks could be worn and they would not approve them as the were not their brand but were exactly the same as theirs just a different colour. It’s a rip off, just another way to add further cost when it is costly enough to take kids places. Not so sure we would go again

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Helen O

1 review

Aug 23, 2023

Not ready for opening..should be…

Not ready for opening..should be reduced rates or not open. Spent a lot of money going for my sons birthday ..couldn't even have a decent game of bowling as lights on lane not working complained but they would not refund. Go karting poor value for money not enough signs to explain pricing points. Some health and safety issues lots of maintenance guys around fixing things not a pleasant experience would not recommend

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Samantha

1 review

Jul 31, 2023

My children were invited to a party…

My children were invited to a party booking at Castleford Xscape branch. My daughter is SEN and even after mentioning all my concerns with her understanding and the safety agreements etc, they could not of been more friendly and understanding. Even offered to watch her round the trampolines for me to keep eye. Being her carer they allowed me on free of charge to keep eye also. Really impressed that they were so accommodating that we will return just us. Please thank your staff for me, especially the host that dealt with this party. Didnt catch her name but she had long brown hair, possibly 18-25 age. Thank you once again.

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Emily

1 review

Nov 19, 2023

Birthday bash was brilliant here …

Great team that made the whole party happy and throughout the time made it all super fun despite a wide age range

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Vincent C

1 review

Oct 31, 2023

Gravity socks or leave..

Visited today. Was there for the majority of the session. After 45 mins a member of staff approached my recently turned 3 year old daughter to tell her she had to leave as she didn't have Gravity socks on. She has pair of Gravity socks at home, but we accidentally picked up the wrong trampolining socks (with exactly the same grips as Gravity socks). Would have barely had any time left if we had to exit, buy more socks, and come back on. So we left. Very petty.

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kevin Kevin

1 review

May 3, 2023

We had a terrible experience

We had a terrible experience. We booked a party at the Bluewater branch. I would strongly recommend that you do not book a party with this company. To make matters worse, they ignored our complaint. I can not emphasise enough how much I’d avoid this company in the future, as would every parent at the party.

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Rati Narang

1 review

Jul 29, 2023

Extremely bad experience with the way…

Extremely bad experience with the way they manage the queue for go karting. Even after reaching 30 minutes before the session, which was advised in email, it was difficult to complete registration and make it for briefing. The queue was long and kiosks weren’t working. Their pre-registration option also doesn’t work and we were told by the customer care to register at gravity. Very bad experience!!!

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Ben

1 review

Oct 24, 2022

EXTREEMLY DANGOURS

Extremely poor. Had 3 sessions in total. First session was walking pace the hole time. Asked for our money back but was unable to. Second session there was an abandoned kart on the upper floor. That was there for the magority of the race. I clipped it once trying to go for an overtake as I forgot it was there. When I told the marshal he was rude about it and told his mate on the radio I should shut my mouth( I don’t think he noticed I could hear him) when I got out the kart and spoke the the marshal he said they couldn’t see it when they did there checks but the never checked the track before we set off as there was only 2 of them and they was both in the pit lane. This was extremely dangerous and health and safety and HMRC will be informed of this situation. After my last session I went to the till as told to by the manager. They was unable to give a refund as they couldn’t remember the code. They then gave me and email to email but that was a false email. I feel like the staff was making a lagging stock out of me for making such a big deal of it. But when the marshals are that incompetent to notice there is an ambandond kart on track what do they expect

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1 review

Aug 22, 2022

Love....Love...Love!!

Love....Love...Love!!! We had so much fun as a family here. We got here really early before our booking times (booked in advanced) and it was really quiet( just how i like it), we parked in the southside carpark, and it was really easy to get to through the shopping centre. It was only us four Karting which made my youngest son feel more at ease. They provide lockers where you put a pin in so no fussing about to find change. We were able to start our bowling and golf earlier as we were ready and this was not an issue at all for staff. They were friendly and made us all feel so welcome. We met PJ one of the managers here and he was amazing, funny, friendly and so helpful and went above and beyond to assit us. The atmosphere in Gravity is very easy going no hustle and bustle like some trips or outings in the summer holidays but also adventurous! It got busy throughout the day but it was manageable and not crammed. There's places to sit and chill with a drink or slushie or even to have something to eat. We ended up doing the karting, golf, bowling, amusements and VR gaming and I can honestly say it's been the best day of the summer holidays and would highly recommend anyone to come here young or old! A truly amazing day making fun memories for us .... thank you gravity and all your staff.

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Leanne Reed

1 review

Jul 4, 2022

LEEDS GRAVITY

We visit the Leeds gravity centre every week for their autistic sessions on a Thursday evening. The staff are always very helpful and understanding of the childrens different disabilities which is great! The park is always clean and tidy and the coffee shop is a fab way to enjoy some free time while still watching the children play

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Hugh Morris

1 review

Sep 30, 2021

Be very wary of Gravity UK trampolining

I booked 10 trampoline tickets for my son and his friends for 24 October. These are no longer required as the planned guests cannot come. Phoned the company to try to cancel (nearly £140 cost) to be told that there was only a 24 hour 'cooling off' period and that no refund was possible - only a voucher. Be aware of this. Once you have booked with these people, no matter what changes, after 24 hours, no refunds are available. Disgraceful. Avoid.

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Lauren 'Tozza' Fox

1 review

Jun 30, 2022

Lovely day out

Lovely day out, such a lovely day went home and immediately booked my daughters 11th birthday party - excellent value and such fun! The staff cannot do enough for you and it’s such a relaxed environment - will visit again without a doubt

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Nassir Mohammed

1 review

Mar 22, 2022

Worst birthday experience at gravity trampoline Northampton

Birthday party for daughter not a very good experience. I have already emailed gravity trampoline with my complaint on 17th January but they’ve decided they don’t care and haven’t responded. A lot went wrong: Firstly on booking day I was told it was ok to pay for less than 10people we reserved a booking for 10 but was told that after we knew the exact number by the time we needed to pay then that’s what we would pay minus £50 deposit. So on payment day, we were told we must pay for a minimum of 10 people (we wanted to pay for 8). We queried what we were told previously but they said no, a minimum of 10must be paid for.. okay so we paid for 10 people , obviously we were not happy. Since we wanted to pay for 8 people, we had menus for 8 people which we booked on the day. We obviously decided to add two more people later on to make up 10, which is what we paid for. On party day, I told our host we booked for 8 but paid for 10 so we were going to add two more people on the day. So I asked if I could order their food as we didn’t do that on payment day. The lady told us that it may not be possible to add more food, I insisted and told her we’ve already paid for 10 people and so 10 kids are coming so we need to order extra food for the 2 extra kids. She said she would speak to her supervisor and see if that would be okay. (To be honest at this point, I’m thinking this should not be that complicated, adding two more courses for 2 children) She came back and said that would be okay. So we were happy and said we could order later after we’ve settled. But later on another lady took over as the host and I explained the above situation to her and she said she don’t think it would be possible but will speak to her supervisor, I said ok. She came back and said the supervisor has said ok but we must go to the restaurant on the lower floor and order ourselves and reference our party. When we did so, the restaurant refused and said that’s impossible and food must be ordered 10days prior. Which is a lie as we originally ordered our food for the 8 about 5days prior. We returned upstairs told our host what the restaurant said and she said there is nothing they could do. So 2 children did not eat at the party, that’s totally unacceptable because 1 we paid for them and 2 they were excluded and went back home hungry. I had to apologise to their parents. Seriously adding food should not be that difficult especially because it was a kids menu of chicken nuggets and burgers. I have very good experience of doing children parties at various places like bowling or play areas and this has never been an issue, in fact if we had extra last minute people to add on the day of the party, we just ordered the food on the day and it has never felt this complicated. That’s £40 you’ve taken from us for nothing, okay the kids got to play for 1 hour but that’s it. 2nd the party bundle includes unlimited juice, I had to chase our host to get drinks for the children who obviously were getting thirsty with all the play, it took 40minutes to get the juice, that’s a joke to be honest. And the juice itself to be honest was not juice, it was just water with very little juice to add colour. It was disgusting. As I said I’ve had parties like this elsewhere and the juice has never been this bad. 3rd the party bundle included a slushy for the birthday girl, she never got that even though she asked for it, the fact we had to keep asking and chasing for everything was annoying considering I had other things to think about. Lasty on booking day , I asked if they have invitation cards and the same lady said no but she said she will send them to us by email within 24 hours. We never received them. This day was very stressful for us the parents, we left unhappy , 2 kids left hungry, we didn’t get everything that was promised and everything we paid for. It’s unfair.

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Azzurra Catucci

1 review

Nov 5, 2024

AVOID AT ALL COSTS

AVOID AT ALL COSTS! They tell you it is from 18.45£ but then they charge you extra and it is not explained anywhere. When you try to call the customer service they are arrogant and not helpful. They will make you think you are in the wrong when basically they get more money and it is not mentioned anywhere in the breakdown

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Shenazzer Morris

1 review

Apr 9, 2023

Horrible security team who don't know…

Horrible security team who don't know how to respect customers. Incompetent managers especially Bradley at Gravity Wandsworth. Don't waste your time with them find somewhere else. This was suppose to be a cooperate social they ruined it. Never again ever again GRAVITY ... MCD knows how to treat customers better.... learn from them.

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Irina Neamtu

1 review

Feb 13, 2023

Discrimination and abuse

I booked a party for my kids birthday on the 29th of Jan for 26 kids at Gravity Starcity Birmingham. We had multiple issues, which the manager did not try to sort. The worst was that 2 of my kid's guests were held at reception over 10 minutes as staff were saying there were no more spaces. When i went to check we still had 4 places left. Anyway i have emailed another lady manager and she understood my problems and offered 8 codes for free passes. I asked if i can share these codes with the kids affected by their staff. She emailed back saying yes. On the 11th of feb my friend took her kids to Gravity Starcity to use 2 codes. She was told she is not entitled to them. She called me to clear this aspect with the manager...i was on loudspeaker. He was insisting that if she uses them i need to be present...i was trying to explain that this is not mentioned in the email when the lady manager said it is ok to share them...he kept telling my friend to move aside, refusing to help her or listen to me. He completly ignored her issue and told her that she needed to leave in front of everyone there and her kids. As she was leaving she met the supervisor who understood her situation and accepted to help. Gave the kids bands and offered slush. The manager saw the kids getting ready to go in and pulled them out, in front of all present and LIED that she used a swear word....she never did because i was still on the phone with her. This man has discrimimated her, abused his power, showed no signs of empathy, never wanted to help...he just wanted to show us WHO HE IS AND WHAT POWER HE HAS. He threatened her to go or he will call security, her disabled son was traumatised that they would arrest his mum. I never believed something like this could happen in front of so many people especially kids. This man's behaviour is appalling and outrageous!

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1 review

Dec 11, 2022

Visited for darts a couple of months…

Visited for darts a couple of months ago and they were very temperamental. Couldn't be fixed so we got about 30 mins play despite paying for an hour. No replies to emails so I went in to speak to the manager who promised me a free session as a gesture of goodwill if I emailed in advance. Emailed him twice but no response. Awful customer service!

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Sunny

1 review

Nov 26, 2022

Nightmare to tonorder anything

We came to gravity wandsworth to celebrate my bday and and we have ordered some food. Unfortunately we had to wait over an hour to get our food and after an hour the stuff said they run out of chcikhen tenders. I have never come across this mu h slow service ever , even ordering some drinks was a nightmare, they are lack of stuff tonservice dribks and food Horrible experience over all when it comes to ordering

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A Etherington

1 review

Oct 23, 2022

Our first visit to Gravity Bluewater…

Our first visit to Gravity Bluewater for a SEN session today what a great experience! The staff team were excellent from reception who dealt with us and my lack of preparation of safety certs to the marshals. A shout to the young guy on the battle bars who my boys kept busy was great (they think you’re a bona fide Ninja) Well done young man! Thanks to you Guys and Girls, excellent service and a great advert for Gravity UK*****

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Month	Average	Reviews
Jul 24	1.0	1
Aug 24	1.0	1
Sep 24	—	0
Oct 24	1.0	1
Nov 24	2.0	4
Dec 24	4.0	1
Jan 25	—	0
Feb 25	1.0	1
Mar 25	5.0	1
Apr 25	1.0	2
May 25	3.7	3

Company	Overall	Legit	Service	Value	Refunds	Trend	Reviews
Gravity Active EntertainmentThis company	3.0 out of 5 (fair)	100 out of 100	3.1 out of 5 (fair)	3.0 out of 5 (fair)	1.3 out of 5 (poor)	—	61
ONE Sports Warehouse	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	5.0 out of 5 (good)	—	0%	343
Planet Fitness	2.5 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	2.4 out of 5 (poor)	1.0 out of 5 (poor)	—	85
Nike	1.7 out of 5 (poor)	100 out of 100	1.3 out of 5 (poor)	—	1.0 out of 5 (poor)	—	60
Torque Electric	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	0%	43

Gravity Active Entertainment reviews & trust report

Gravity Active Entertainment has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 30 positive reviews

Top complaintsof 29 negative reviews

How it compares

Reviews

Customer reviews (61)

What an amazing experience

The gloss was taken off the experience…

Not ready for opening..should be…

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My children were invited to a party…

Birthday bash was brilliant here …

Gravity socks or leave..

We had a terrible experience

Extremely bad experience with the way…

EXTREEMLY DANGOURS

Love....Love...Love!!

LEEDS GRAVITY

Be very wary of Gravity UK trampolining

Lovely day out

Worst birthday experience at gravity trampoline Northampton

AVOID AT ALL COSTS

Horrible security team who don't know…

Discrimination and abuse

Visited for darts a couple of months…

Nightmare to tonorder anything

Our first visit to Gravity Bluewater…

About Gravity Active Entertainment

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