Gravity
Absolutely awful went to do the karting and soundly let us on wouldn’t give us a refund didn’t let us do anything else don’t go !

Gravity Active Entertainment operates a diverse range of indoor recreational facilities that cater to families, groups, and individuals seeking entertainment and adventure. The company offers a variety of activities including trampoline parks, immersive virtual reality experiences, indoor karting, and interactive game zones. These attractions are designed to provide engaging experiences for all age groups, making Gravity a popular destination for family outings, birthday celebrations, and corporate events. Targeting a broad audience, Gravity Active Entertainment focuses on creating a fun and dynamic environment that encourages physical activity and social interaction. With locations across the UK, the company aims to deliver memorable experiences through its innovative attractions, ensuring that customers can enjoy a day filled with excitement, regardless of the occasion. Visitors can easily access information about their nearest Gravity location through the company's website, enhancing convenience for planning visits.
Gravity Active Entertainment receives mixed reviews, with customers highlighting both enjoyable experiences and significant frustrations. Many people praise the staff, noting their helpfulness and professionalism, particularly in locations like Northampton and Stevenage.
Reviewers appreciate the fun atmosphere and activities available, making it a go-to destination for families. However, numerous complaints arise regarding poor organization and communication, with customers experiencing long wait times and confusion over pricing. Some reviewers report unpleasant staff interactions and safety concerns, such as unclean facilities and inadequate supervision. Additionally, issues with ticket purchasing and customer service have left many feeling dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 61 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“It’s a good wonderful servicing people working there so nice and friendly”
“The supervisor (JESS) eventually came over after serving a handful of people in the queue and was immediately rude, k...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Recreation Centers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.0 out of 5 (fair) | 1.3 out of 5 (poor) | — | 61 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gravity Active Entertainment is #3 of 5 on overall rating in this group. On value, ONE Sports Warehouse scores higher (5.0 vs 3.0).
61 reviews of Gravity Active Entertainment. Filter by what matters to you.
Absolutely awful went to do the karting and soundly let us on wouldn’t give us a refund didn’t let us do anything else don’t go !
Wonderful place to take the kids
EDIT *Since having this experience I have been in contact with the customer service director who rang me personally, I discussed with him the negative experience we had received. Shane listened, sympathised, and was genuinely interested in improving the experience of Gravity's customers. I genuinely feel lessons were learned and new strategies will be put in place for unexpected incidents in the future * I booked gravity in Castleford on Monday 22/08/2022, for Thursday 25/08/2022. Got there and it was shut due to an incident the previous weekend. I was told by an employee I should have had a call three days earlier. I didn't. When I had reception I checked my emails, and had received one at 9am from Gravity stating they weren't open and to call them to talk about how to proceed. Problem being we had already set off before we received the email, and why should I call them, they should have called me. So I tried to call the number a couple of times, and got plagued with an automated IVR. I finally gave up and messaged via messenger today 30/08/2022. They replied swiftly and asked to call me. I stated a time I was free, and they rang me shortly after. I was greeted on the phone by a female employee who sprang straight into reasons why it was cancelled, why no one had answered the phone, how large they were as a company resulting it being difficult to find my details, consequently leading them to not being able to contact me to sort out a refund. The reality is, the first thing that should have been done would be to offer a sincere and genuine apology. Then an explanation as to why it got cancelled, then a offer a refund. What I actually got was an ingenuine person making excuses. Not the sort of customer service I'd expect from this type of company, and suggest they invest in training and development of their customer service teams.
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 48% are 1–2★.
Wonderful place for all ages and great staff with full understanding and patience for Autistic children which is a huge bonus and a credit to the training!!
Amazing place. All the staff were friendly and very accomadating. My boys enjoyed every second and we will definately be returning. Great fun had and a decent price too 👍
Had a lovely morning at gravity with my daughter, just what she needed to burn off some energy. Staff were friendly and helpful. She also loved the climbing wall. Will definitely return.
Been taking my 3 year old to the toddler sessions for over a year now. Staff are always friendly, everything is organised and safe. Will keep returning
Great place with a great atmosphere with lots of different activities. Would definitely go again!
Amazing place, staff friendly, clean and tidy, kids enjoyed every second we were there Well worth a visit.
Went to Gravity before for a fitness class, was absolutely brilliant. Plenty of space and such a good atmosphere. My little girl has also been to a jump session and she loved it. Super safe and the staff are lovely!
Absolutely brilliant my little boy completely loves it here , the staff are friendly ,polite and so helpful , its just a brilliant fun experience 5* :) will definitely be booking his birthday here .
Took grand kids here great day out as rated by my 2 grandkids. Would come again
Karting & Cocktails Wow! Wandsworth is next level I've been to the parks which are great but just visited Wandsworth last night, couldn't believe how much there was to do. We only did karting and cocktails but we'll be back for the other stuff particularly the live events & music. What a great venue, if you haven't been I'd recommend it for all ages as there is loads to do.
Fantastic day out with the family, the wife and kids loved it! We will be back 👍
Great Birthday Party, really simple booking process they took down exactly what I needed and delivered on everything and more. The children had a safe fun experience, at a very reasonable price. I would recommend using Gravity, since the party we have become VIB's which is a great saving especially how much we are going there. The staff are all very friendly and helpful, the site is clean and tidy and the food is ok.
Fantastic experience. Visited the new site in London after visiting Bluewater Trampoline park and wow, another level, no trampolines in sight but spent hours in there having plenty of fun. I would recommend to everyone.
A few years ago this was great, now the venues are tired and worn, with staff uninspired by lacklustre management. There is no feeling of a customer focussed business. Inane policies have crept in with having gravity specific socks (just wasteful and no more safe); the bar / cafe is understaffed and quality has dipped; and as to safety, management staff when faced with accident are hopeless - caring in regard to the company primarily, dismissive of record keeping / transparency.
Gravity Active Entertainment operates a diverse range of indoor recreational facilities that cater to families, groups, and individuals seeking entertainment and adventure. The company offers a variety of activities including trampoline parks, immersive virtual reality experiences, indoor karting, and interactive game zones. These attractions are designed to provide engaging experiences for all age groups, making Gravity a popular destination for family outings, birthday celebrations, and corporate events. Targeting a broad audience, Gravity Active Entertainment focuses on creating a fun and dynamic environment that encourages physical activity and social interaction. With locations across the UK, the company aims to deliver memorable experiences through its innovative attractions, ensuring that customers can enjoy a day filled with excitement, regardless of the occasion. Visitors can easily access information about their nearest Gravity location through the company's website, enhancing convenience for planning visits.
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