Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
We bought a property which was initially being rented to us from Intercounty. Excellent communication, fair, professional and friendly advice and a very swift completion. A big Thankyou to Lisa, Josh and Charlotte at the Saffron Walden branch for such an excellent service both whilst renting and purchasing the property - they definitely made everything a lot smoother. Thankyou.
Can't remember these guys and girls enough. Always working hard to get people through the doors. Very professional and polite someone from the team is always available to talk to. Doug the sales progresor also can't thank him enough for his hard work throughout this sales experience. Once again always there for us keeping us updated every step of the way. Fantastic. Keep up the great work. From Craig
Proactive and polite customer service from James and Olivia who did a great job for us with buying and selling and Doug who drove through/progressed up to completion. Only let down by our use of intercounty’s own recommended firm of solicitors who were painfully inefficient.
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Intercounty in Bishop’s Stortford were very informative and professional in dealing with both the sale of our property and purchase of the new one. Doug Whybrow kept us well informed throughout the conveyancing process with regular phone calls to both ourselves and our solicitor. James Nunn and Olivia Vanlint continuously supplies us with information on new properties and viewings during the house hunting process, keeping us in the loop with everything going on. Would highly recommend this branch.
Helen Mehmet graciously drove me from property to property in winter 2018/19, listened to our requirements, saw how much we had brought from South Africa, and then searched for something that could meet our needs. I think she did a good job of showing me a range of sizes and locations so that I could understand where our property fits into the housing stock on the market. She was always friendly and professional and came up with two properties that were potentially suitable. There is probably a bigger property out there but we settled on a house built in 1956. Being old it needs some work but it is ours: no more paying rent (and therefore paying off the landlord's mortgage!). We have parking, a garage and a room we have dedicated to laundry: drying, ironing, folding all in one place. Fantastic! Buying a house in the UK was onerous: we discovered it is a very expensive process, complicated, confusing and stressful. In that regard our solicitor from Premier Property really looked after our interests and advised us.
Thank you to the Braintree Letting Team at InterCounty. From walking in the door of the office to make an enquiry about letting my property to securing the tenancy was less than a week!! A special thank you must go to Chloe and Luke for quickly providing me with all the information I needed and for organising everything so efficiently. Many thanks, Alison
Intercounty were the agent who sold me my new house. Transaction got stressful towards exchange, but Andrew and the team kept me well informed and helped to get it across the line. All of the team at the Great Dunmow team were professional and friendly at all times. Nothing seemed too much for them. Special mention to Andrew, Ben and Katie. Keep up the good job guys. Helen X
Very disappointed with intercounty. In the process of leaving the property we discovered that the electrics have not been tested since 1992 with the recommendation that they were tested again in 1997 written on the box. When we informed Intercounty of this they stated that it is not a legal requirement to test the electrical safety of a property! However, it is a legal responsibility to check that the property is electrically safe. We also discovered that all electrics were kept on a wooden box which is of course a fire hazard not only to the property that we were renting but to surrounding properties! Intercounty don't seem to take the safety of their tenants very seriously which is disappointing especially when young children were living in the household. At the beginning of the tenancy we had just moved in with a new born baby, the property smelt of burning rubber. It took intercounty weeks to get anyone to come and look at it. As soon as they discovered that it was not carbon monoxide (which is odourless) they failed to bother with any further tests. It was down to us to get out environmental health. Prior to moving into the property it was infested with moths which intercounty failed to disclose. We spoke multiple times to them and they failed to do anything about it. The moths destroyed numerous items of our clothing and soft furnishings despite our best attempts to get rid of them. Upon leaving the property intercounty are expecting us to pay for the damage caused by the moths to the carpets! They have no trace of any of the complaints that we made about the property during our stay and it is now up to us to find evidence of this. Really disappointed by their appalling customer service and the way that they have endangered our family.
Harry's been dealing with me since I rented this new flat and I can only say he's very friendly, easy to talk to and professional. I love his prompt attitude to help anytime I need him to. Thank you again.
Doug communicated with me in a efficient yet friendly manner throughout what sometimes can be a stressful process, giving the reassurance needed that we would push the process forward at all times. Great customer service thank you!
In tricky circumstances, Doug and team put the effort in to make sure that the process got done. Sometimes you need people with a bit of oomph and enthusiasm, and that’s what the Bishops Stortford team has. J and R.
Great service from Doug and team at Intercounty From the moment of putting the house on the market to selling Doug and team were fantastic. Such great customer service. We used Intercounty 13 years ago to sell our house and would only ever use them to sell as they really do provide the best localised service. Doug kept us in the loop and was always positive, friendly and helpful. Thanks also to Will, Angela and Jack.
Great Support from Intercounty & especially Doug Whybrow, who personally ensured that our sale was processed on-time and as quickly and smoothly as possible.
I would just like to thank all the team from the Bishop Stortford office , especially Will the manager and Doug Whybrow who have both been absolutely brilliant throughout a very tough purchase !! Would highly recommend them ! Thank you so much , Annie xx
A brilliant service! James and the team in braintree where friendly, extremely helpfull in finding a property. Would definitely recommend using there service.
I have dealt with Intercounty for the past 10 years both in a buying, selling & renting capacity. I wouldnt hesitate in recommending them - they always go beyond the call of duty. A special mention for Jack Doug & Caroline
Excellent friendly and professional service from Lauren and Helen at Dunmow Intercounty who managed to complete a very quick turnaround on our rental negotiation. I would highly recommend their services. Dino
Brilliant service from the beginning of the process to completion. Josh and the team especially Claire and Lisa did a great job in selling the property very quickly, keeping us informed and things on track. Thank you so much. Would definitely recommend Intercounty.
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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