The shopping experience was excellent and the delivery was within a week.
The shopping experience was excellent

Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
Invicta Watch Stores receives a mixed response from customers, reflecting both satisfaction and frustration. Many reviewers praise the quality and design of the watches, noting that they are well-priced and often arrive in great condition.
Positive experiences highlight speedy delivery and the joy of gifting Invicta watches. However, a significant number of consumers express dissatisfaction with shipping delays and poor customer service. Complaints frequently mention long wait times for orders, lack of communication, and issues with product functionality, such as watches arriving with dead batteries or defects. While some customers remain loyal to the brand, others vow never to order from the website again due to these negative experiences. Overall, the sentiment is mixed, with both commendations for the product quality and serious concerns about service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 216 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 3.8 | 6 |
| Feb 25 | 3.4 | 5 |
| Mar 25 | 3.2 | 5 |
| Apr 25 | 3.7 | 11 |
| May 25 | 3.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 2.3 | 4 |
| Aug 25 | 3.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 216 most recent reviews.
“From the day I ordered my watches in July I received the entire order over a three week period with final delivery in...”
“Customer service wasn’t helpful at all just kept telling me my items would be shipped”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 2.3 out of 5 (poor) | −13% | 216 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Invicta Watch Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.3).
216 reviews of Invicta Watch Stores. Filter by what matters to you.
The shopping experience was excellent
MY ORDER ARRIVED IN Perfect condition today! Which is pretty much always. I usually will pay for express shipping. Normally always when buying multiple watches or higher end limited edition models. I have so few problems it’s not even worth mentioning them. I don’t think more than 4 returns out of a few hundred watches that I purchased. One recently was mechanical automatic JT Gold Tone LE model. with a glass fiber dial and accents with an open heart design. I saw that I was not able to wind it up manually with the crown. However! I have mostly automatic watches and this was never a problem. They are always incredibly fast with processing my orders from start to finish. Which I greatly appreciate there efforts. Today is actually 7 days since my JT watch was returned and received by your team on Friday November 31st 2024. I actually spoke with Jessica today about my return credit! She was so professional. Jessica was extremely pleasant and a very helpful person. I received my credit and new watch 2 days later. Thank you Invicta Stores🙏🏻 and keep up the great work! Happy Holidays!
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Polarized pattern: few middle ratings. 56% of recent reviews are 4–5★ and 40% are 1–2★.
Complete and total garbage. Every watch I bought from them has either died broken or parts fall off. Their silicone watch straps are garbage. Their entire line of products are garbage made in a foreign country. They don't stand behind their warranties.
My wife bought me this same watch to work in about a year ago but I liked it so much I bought another one for dress. So far I've purchased 4 watches and I love them all. Forced me to get a display case and thats ok. Thank you for such great time pieces.
Great watch delivering was on time.
Once again, fully satisfied with the process! Always hoping for quick deliveries, but again, satisfied with the result!
Worst customer service I have experienced dealt with. I purchased two watches from them directly online one was advertised as a limited edition and show’d it in a nice matching pink box after ordering I recieved an email stating once watches are shipped I will be informed! This never happened. Eventually i followed up with customer support and within 30 minutes I had the automated response item is shipped, to which I assumed they must have missed my order or forgot! But I then received an argumentative email telling me the item was shipped already! (From support team) When item arrived it was NOT as advertised and can in a beaten up yellow box with damage to the watch as it was not packed correctly to avoid damage Over the next week 3 emails were completely ignored and I even WhatsApp messaged them to which I was told the pictures on the website were wrong and they don’t have control of damage when shipping! I replied with questions and have since been completely ignored! AVOID AVOID AVOID! I will not be purchasing from a company that has absolutely no respect for their customers and falsely advertise items
Received an Invicta watch as a present Xmas 2023 and completed the warranty Watch was losing at least 4 minutes in 24 hrs as per the warranty twice attempted to send watch back to Holland from uk but rejected by customs in Holland and returned. I have now taken it to a reputable repairer in uk who states the movement wants replacing at a cost of £157 Contact with the company states they can do nothing AVOID THESE PEOPLE AT ALL COST CUSTOMERS SERVICE IS ZERO!!
Timely delivery. Package was secure.
Having good credit ! Easy financial Great value
Beautifully designed, artistic and highly accurate timepiece with quality wrist band and 3 year warranty and local customer service team.
Nice watch..nice price
Awesome watch looks great on me
I’ve been an Invicta customer for several years, and I love the quality of your products!
Couldn't find the package at first but went back a week later and boom there it is.
Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
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