No problem with order and received…
No problem with order and received promptly

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
No problem with order and received promptly
Poor customer service, in regards to damaged parts and equipment, and the waiting time to replace a damage part is not customer friendly, i know that things can happen that you have no control of, but some better arrangement should be put in place with your company and the makers of these equipment to resolved issues of damaged parts or equipments much quicker, the customer cannot wait for days to have there unit fix or replace, the sales person did well and was very helpful and that was a plus.
help finding product
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Shipping was very quick, and as usual the installation is very straightforward. I have ordered several of the Mr. Cool units from you, and your sales personal and tech reps were always helpful.
I have always had a very good response from Ingram’s when ordering parts or units.
Very easy to pick my furnace and get it to my home fast. All the team members I talked to were very friendly and helpful. I would definitely recommend them to anyone needing HVAC.
My experience with IWAE was just great! Tammy assisted me with the most efficient and cost saving Mr. Cool systems. She is thorough, professional and so pleasant. She guided me through the entire process. If you are thinking about a Mr. Cool system, ask for Tammy.
Seriously over priced item that I had to buy to get a system running. I paid $77 for what should have been a $35 item, tops! I felt like I was gouged, BAD!!!!
Ingrams did great, excellent customer service. The T-Force shipping company on the other hand was horrible. They set a "customer confirmed delivery appointment" without ever contacting me. The date/time was very inconvenient but I took off of work to receive the shipment as it was important. Low and behold they did not show up and blamed it on low staffing. The only way for me to guarantee a time of receipt without taking another full day off of work was to go pick it up will call. The Portland T Force agent Deb was rude and unprofessional. If you're going to set a fictitious appointment, you should probably choose one you can follow through with unapologetically and not blame it on low staffing. Start paying better wages and maybe you won't be low on staff.
I have an older model Split Unit that needed a replacement part. Elizabeth at Ingrams Water & Air went over and above to get me the parts I needed. Great work!!
Not only did they help me get the equipment I needed but they informed me of upgraded equipment which I purchased
Quick and efficient delivery with no problems.
Very quick responses from customer service. Product priced correctly.
5 Stars for sure . Sales staff is amazing and very friendly made our buying process incredibly easy .
I did a lot of homework before deciding to purchase from Ingrams. I chose them because their customer support reviews were very good. I’m glad I did. The head unit was damaged in shipping and I emailed them pictures. Within a day they contacted me and had the ball rolling for a new unit to be sent out. It’s very reassuring when something like this happens and the company responds in a quick, competent way. Thank you.
Response and the speed I received my parts. Courteous folks at support.
Took my order for a air handler and a HVAC delivered on time so far a great experience
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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