Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Before the sale service was great. Its easy to reach them by phone. Very helpful sales staff. Delivery and product on time and as described for 2 pallets of HVAC equipment. Good prices and large centrally located inventory.
Would have gotten 5 stars but it took a week to ship my product. Don't understand that. Other then that everything good.
Great customer service and value! Reuben made the transaction very simple and answered all my questions quickly and courteously! I will definitely be a repeat customer.
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Talking to an individual when I called. Not a computer.
Ordered a 4 Ton on Friday and was shipped on Monday was informed through E-mail and was informed by the trucking company by phone of what was going on met with the driver on Wednesday made the pickup and had know problems everything went great
Very nice and quick service I have not hooked the furnace up yet so I don't know how it's going to be working but so far so good thank you
Ingrams was easy to deal with...did it all online..would highly recommend..A++++
I had a few issues with Ingrams. They sent the wrong part & then I couldn't get support. I posted a review on Google & they contacted me. THEN they provided good solutions to my problems. They're a normal company working thru stuff. I'm satisficed & the Mini Split system works great!
I was having problems getting my delivery.after 25 days dealing with the trucking company. I called Cristina and it was delivered in 24 hrs. Great customer service. Thank you Cristina.
Should really let people know that their equipment is delivered by a semi tractor trailer. Couldn’t get up my driveway. Couldn’t cancel because I would loose too much money for restock. I will NEVER order from you guys again. Then I found it 1000 cheaper . So I am not a happy person right now!
Super courteous and helpful throughout the entire process. Always available to answer questions, but they did give e the wrong information. I was told I would need 8/3 romex to hook the machine to my house. I only needed 8/2. There is no place on the machine to hook up the extra wire, so I have to dead head the neutral at my circuit box and at the machine or AC disconnect. It cost me an extra $7 I didn't have to get the 8/3. More than a little disappointed.
Service was excellent. The sales rep was super friendly.
Ingrams is now my go to shop for all things hvac equipment related. Good and helpful and polite folks!
Tammy took care of the situation and was very nice.
Was sent the wrong board, still haven’t received the right one.
I was shocked at how quickly my Mr Cool order came, it was neatly strapped on a pallet. Delivery driver was awesome, so far I’m very impressed!
The company has competitive prices and great service. The item arrive promptly and they emailed me on every status.
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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