Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Ordered on a Friday, and had my package unit delivered the following Wednesday. Installed on Oct 8, so haven't really had a chance to try. The air handler is super quiet as well as the condenser unit. Would recommend on just the price, customer service and delivery.
The staff at IWAE are awesome and super knowledgeable. We bought 2 split AC units by Trane (runtru). One has been installed for a month and runs great with zero hiccups. Then got a second system - to be installed next week. We hired a local experienced HVAC person to do the first install. Beyond happy! Would recommend IWAE to everyone!
Your sales person Lindsey was very helpful in my selection of the equipment. I pretty much knew what I wanted as I been in the field for a lot of years, but her help made everything run through very smoothly.
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The people at Ingram water & air where very helpful and professional.
Very easy to place my order. Good customer service.
Great people, great service and awesome products.
My customer service representative Dana Austin did a wonderful job tracking and making sure my package got delivered. Dana Austin was professional, courteous and most importantly had the information for me that I needed to know about my shipment. She’s a pleasure to deal with. I enjoyed working with her and her professionalism in the job.
Part was OEM as promised and had I been home, I would have had it in a day.
Good customer service and good price .
Knowledgeable.
Ms. Brandi (Crouch) was very helpful This was in spite of having technical issues on her end to set up the order. She kept me informed of what the delay was and patiently continued going through each step until we had the order set up. She answered my questions completely. Many Thanks to Brandi! May be Brandy.
Very helpful
I deal with alot of vendors and I have to be totally honest , this company is the pinnacle of professional, everything about my transaction was right on target, from now on all of my A/C needs will be with Ingrams , everyone should give them a shot at your business I promise you will not be sorry, they pay me nothing for my review, Ingram keep doing what you are doing,
Moved me in the product I needed.
Ingrams was expedient with shipment and very willing to take care of the issue we had with a damaged shipment. The people we dealt were extremely friendly, helpful, and considerate. They were a pleasure to talk to. We dealt mainly with Paul Ralph and Karen Rowland.
Left two messages for April and no return call Kenny finally helped
Great service
Package was delivered speedily. I arranged to be notified when shipping company was near my house. All parts appear to be there. Happy about purchasing from this company and would buy from them again.
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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