Review of benefits
Good price, very fast shipping for free, & old parts in stock!

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
The ordering, customer services, delivery and technical support is 110% superior to any other DIY I have experience. I never try any other brand. However, I have purchased three units (2 with one handler each and 1 with two zones. They are working great. And I would definitely recommend and help anyone who would need. Thank you MrCool Eric Robin
Reps are very helpful and know their products well. I had to get a remote replacement and was very quick and easy.
My customer service rep was awesome! Kristopher Dunkerson was professional, responsive, knowledgeable, and competent. He stayed on top of my orders and provided updates as needed.
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Great service!
Make sure y'all can get parts. I had to wait 3 months to get a part. I talked to several people and they told me they couldn't get the part. Jasmine Pino was the one that got the ball rolling. She was a great big help.
were very responsive to my questions, product arrived quickly and in good order
Everything was great until it was shipped to the wrong address. We had to go pick it up and reach out to strangers. It was a hassle. It was heavy. Little help from the sales rep. The person who took the order misunderstood the address. UPS delivered to a different Phillips family.
Customer rep was helpful
Incorrect part was sent, it was also a used electrical part. Long periods of time passed between emails and I still do not have the correct part, I have been told it shipped to me, I am waiting to see if it is the correct part. I think one thing that would help this issue is publish the parts lists for your customers. If you can not get parts the product in no good.
Kristopher was VERY helpful and knowledgeable. He helped me to order my Split Mini system.
This was my first order and I was walked through the process by Ralph, who was VERY good. All communications were in order and the shipment arrived yesterday... Perfect
I phoned my order in on Friday 9/15. The customer rep was very helpful. Payment by credit card. The part was received exactly as ordered and shipment time was good (from KY to FL). Just a note on the notifications; I received shipping notice via email on Tues 9/19. I received the order on Wed 9/20. It would appear the shipment notification was delayed as I did not receive or pay for next day service. I would recommend Ingrams and would use them again.
I like that I was able to pick out what I wanted and have it shipped free. The website was aggravatingly slow though
Our geothermal system broke-down after many years of great service. We wanted a new one so we went back to Ingrams, where we had purchased the old one. We got the same great service as the first time around. They went out of their way to find us just the right system. They kept us informed throughout the process, even helped us find geo installers in our area (N. Ga). We couldn't be more pleased with, or thankful to, the great folks at Ingrams.
They knew what I needed and at the best price. This company shipped the product faster than I had hoped for. Thank you for a Great Job.
All as planned this company is the greatest. If I could rate any higher I would.
Great experience. The only thing was that I looked on website and it said you closed at 7:00, but when I got there at 4:20 the gentleman said that they close at 4:30. I traveled 2 hours to get there. It could have been a bad experience. Other than that, I love mr. cool
Kenny helped me in great detail to choose the correct A/C unit that would be the best replacement for my needs. Ingrams hands down has the best prices! Outstanding, professional customer service from accounting ! The delivery was completed in more than a timely fashion, in perfect order, with the same professional manor. (and free shipping) I would ABSOLUTELY use Ingrams again for any type of HVAC needs. soo…. you pay for a service, you get above what you expected and they follow up with you to make sure your happy….. theres quite a few companies that could learn a thing or two from Ingrams business model!!! Thanks guys!
Very helpful and friendly. From ordering to delivery they did everything possible to accommodate me and make the whole experience easy. I was very impressed!
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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