Your customer service customized my…
Your customer service customized my scratch and dent air conditioning to be very cost-effective and it works great by the way

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Your customer service customized my scratch and dent air conditioning to be very cost-effective and it works great by the way
right parts fast delivery thanks good service
easy checkout. good communication with customer service. quick delivery and good follow up.
Have been dealing with Paul Ralph. The rest of your customer service reps should take note of how he treats his customers. Case closed!
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Ingram has been great to deal with fast responses with great services. As for shipping I would gladly pay more to prevent it going through XPO. Shipment was estimated to be here the september 14th, called xpo was told that it got pushed a week maybe 2. So I'm leaving for a 5 hour round trip to go get it myself.
Great customer service. I talked with a person from day 1. She was able to get me the best equipment and price!
Quick response and delivery of 50' lineset and address for Mr. Cool to suggest they warn that they put a brazed joint in the tubing approx. 4 feet from the end fittings. You can't see it because of the insulation and it's easy to kink the tubing if making a bend near the 4 foot point.
The entire experience was amazing. Help in selecting equipment thru installation. Quick response on a problem and rectified that day. Will certainly buy again and recommend to all friends.
You are the very very very very best. Thank you for your fantastic service.
Received my order in timely maner
I firmly believe that you make a great product This is the second one I have installed Installation is a breeze and your guides and videos are most helpful Very pleased with the improvements you have made in your product and highly recommend to anyone who is looking for an affordable alternative to their heating and cooling solutions
easy to find parts, great help videos
Paul at Ingram’s was very knowledgeable and thorough as we discussed our needs. He patiently answered all of our questions and was instrumental in guiding us in our purchase. From assisting in the selection of the right product for us, to helping to track our delivery, Ingram’s has been outstanding. We are very pleased with the quality of the product, as well as the service and support we have received. The next time we need a piece of equipment, Ingram’s will be the first place we call. Thank you.
my shipment arrived as ordered, no problem
Great company to work with
Very helpful staff. Fast shipping
The unit appeared in a timely manner and in what appears to be good condition. It is installed & seems to be working well.
June 2021 I purchased: 12k BTU MrCool DIY Ductless Heat Pump Split System 3rd Generation - Condenser and Wall Mounted Air Handler Unit was installed July 2021. Just the facts: At just over a year old the unit started having problems and continued to have issues. - Sept. 2022 - control was not working properly. received new remote control from Ingrams. - Sept. 2022 - louver was not closing properly on indoor unit. received new vertical flow louver motor from Ingrams. - Dec. 2022 - fan motor barring going out - and making loud noise - unit not cooling properly. received new fan motor from ingrams. - June 2023 - unit stopped cooling completely - in July found out from tech trouble shooting unit that there was a manufactures defect (big leak) in coil of the indoor unit. after a bit of hoop jumping Ingrams sent me a new indoor air cooler unit. By the time I have the old unit changed out, my cost - for shipping, tech visits to figure out problems and have work done on the unit (to keep this unit working) I will most likely exceed my initial cost of the unit. Mr. Cool does not cover shipping of replacement part or cover any cost for tech visits or repairs. I can not recommend this product.
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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