Lots of Help when trying to decide what…
Lots of Help when trying to decide what unit to get

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Lots of Help when trying to decide what unit to get
They stayed at it till was more than right. But also have cudo's for Averitt shipping who they used on shipping out. But the returns were done by XPO , where the worst office people l have dealt with. The driver's were fine , personally l would never use XPO. Ingram's did good dealing with a 72 year old. Would recommend them but read the return rules carefully, especially when they use XPO. It may not matter if you're paying.
Having a knowledgeable kind customer service team to guide me in ordering the part I needed was a breath of fresh air. Got the right part ordered and shipped quickly and was able to have the part I needed available for a Mr. Cool minisplit fix. This was crucial because of the Texas summer being extreme and not having AC repair companies close by who could perform the work.
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I've had several questions regarding my 48K, 4 zone, Mr Cool system. Eric Willie has been helping me through out the process and has been amazing!! I had to order an additional lineset, and couplings, and Eric placed the order and the parts arrived quickly. Despite the system testing my DIY skills, Eric, and Ingrams has been there every step of the way. Thanks.
The sales person I dealt with John had the information and knowledge I needed in reference to the type of AC unit. I wanted to install this go around. This is my second Mr. cool unit I have purchased this will be the only company I go through to make any future purchases, I like their honesty, professionalism and getting the product shipped out to me quickly. These are the folks I would recommend.
Experience helped installing this second unit quicker than the first. Noticed the electric line set individual wires were not labeled 1, 2, 3 on the three wires that connect to the condenser as they were on the first unit purchased so I had to check how that one was wired. The the electrical draw is gradual when starting and increases the harder the condenser has to work. It works wonderfully and cools a room in a jiffy. Since there's no dust from ducts and it cleans the air as well as dehumidify the air if building a new house I would install these mini splits instead of traditional HVAC units. I think these do a better job if configured to the house properly and on solar there's nothing that compares to getting the most from the least amount of electricity. I put up some shade cloth ten feet above the condenser to keep it and the area it gets its intake air from in the shade which also keeps the brick foundation cooler and the unit does not have to work as hard. Will remove to gain sunshine in the winter. Ingrams sent the units out quickly and I would recommend them and this product to anyone. I'm very pleased.
The knowledgable support i needed to solve my problem
Ingram's water & Air is my go to for Mrcool diy systems. Handled all my needs quickly in a professional manner. Highly recommend.
Delivery was quick. Customer service person was helpful and kind. I'm glad to deal with small businesses.
got my replacement part
Prompt and helpful service. Helped assure me that the unit complemented my house.
The staff they were great. Best part is they seem to care
I did not ask to receive an email a day demanding I review this company. I don't pester them with a phone call a day
After doing much research on the Mr. Kool mini splits, and finding out that I could buy them at Home Depot in Amazon and Lowe’s I found out that Ingraham‘s heating and cooling carry them also. That being said, I was a little apprehensive to buy off of Lowe’s Home Depot or Amazon because you can’t really talk to a person about these and that new about them other than YouTube videos which I got a ton of information on. And then one of those videos a guy recommended Ingrams because of the good care of that he got from them and was able to talk to a live person. So that prompted me to make a call to Ingram and sure enough I was able to talk to a live person and get all the info I needed and knowing that they have a resource to go to if I would have any trouble installing it or setting it up and the guy that I talk to was so helpful and courteous that being said I bought from them on the phone had it delivered within a week. I put the air handler in in an hour, and then left on vacation for a week and yet to install the heat pump outside. I’m writing this review on vacation so as it stands, I am more than happy with a Ingrams and I will be writing a further review. Once I get my heat pump installed, which is only gonna take about another hour totally happy with an rooms and I recommend buying off them instead of Lowe’s Home Depot, or Amazon.
Atención to details and understanding fast delivery
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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