Great 👍 👌 very good and timely
Great 👍 👌 very good and timely

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Great 👍 👌 very good and timely
After ordering my mini split there was a couple of small parts missing (absolutely no problem)I gave customer service a quick call and everything was resolved great customer service and very easy to talk to no machines a real person (wow !
I came in and bought a window unit. John Howry did an awesome job helping me purchase the unit. Unfortunately, I had to bring the unit back for a warranty replacement. John and the team did an awesome job helping me with the warranty replacement. Definitely was a hassle and pain free experience for both the purchase and warranty!
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Asked what my situation was and guided me to the right product for my application.
Knowledgeable Company and lots of in stock items
Great product, good price, easy to order, and prompt shipping ……. What more could I want? A++++
The team was great Tammy was on the ball I got it quicker than I expected which was good ty guys
I would definitely shop here again! They had the custom made my order to my specifications. The customer service was on point through every step of the way. Price was great also. Definitely recommend!!
Shipped in a timely manner and item was what I was told would be. I got the cheap model and I felt it was a good price for what I go
Items in stock, shipping was quick, friendly staff, always a pleasure to purchase from this company.
Very fast shipping. Perfect condition. Very pleased.
The customer service person was super knowledgeable. The product knowledge was outstanding. Super impressed with the answers to my questions.
Because you guys tend me. You'd think I was your only customer. You guys are great.
Ingram's has a really good website with really good information about the MrCool heat pumps and reviews are pretty positive all over the internet. I reached out after I ordered my 3 ton DIY 4 th gen. about a couple of installation questions and had positive results from live employees. I am installing now so I don't know about long term reliability but MrCool has good reviews and is a pretty simple machine so I have good feelings overall.
Service was professional and we received our part quickly
Fast accurate service
The shipping experience was horrific the unit arrived on a broken pallet only maybe half a pallet I was called one time they said it would arrive Monday between 10 and 1pm it didn't come until the next day I had to call to find out a time they said from 1 to 3pm it didn't come until 430 pm when I called to find out what was going on the 3rd time they said the driver took his lunch thats why they are running behind .. wth!!!! Like Im not hungry or thirsty I was waiting at the jobsite since 10am to 430 pm never once did I get a phone call sayn there sorry they are running late , or did I receive my package, NOTHING!!! HORRIBLE, HORRIBLE CUSTOMER SERVICE..
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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