Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
I bought a returned mini split unit and found out I had a bad board. They hooked me up with Mr Cool and wow. They sent me a new condenser within a week. Just great service. I will buy all my ac units from them in the future. Awesome company
Tammy was very knowledgeable about the Mr cool product. Made our decision to purchase easy.
My installer tried to exchange my air handler (still brand new and not taken from its box )because I ordered the wrong one.I know it’s my error but Ingrams did not even return either one of his phone calls for two days in a row to give us an answer on a compatible one for an exchange During an AC breakdown of my only unit .
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The representative understood what part I was trying to find, even though it wasn't in the online catalog, and was able to locate it and get it sent out. Very helpful and honest.
They need to follow app on any complaints instead of telling people that they're going to call them back and then just send an email to disregard them. Customer service is terrible. My equipment was damaged and Ingrams blamed it on the shipping company. And the shipping company says no. Ingrims has no business selling equipment that they know nothing about. I'm still waiting for that call back.
Great customer service from Kenney and Elizabeth. Answered all questions . Shipping was very fast and in just a few days our new Mr. Cool condenser is installed and wife is very happy again. First time Ingrams customer and very impressed . Great team!!!
I had a leak in my year old unit, tech confirmed this and Ingrams did not take long to ship out another coil so I can be cool again, shipping and everything else was free. A real stand up company in my opinion, wouldn't hesitate to buy items from them again
I am a property manager with several properties. I'm also a certified AC tech. This was my second system order with Ingrams. I ordered a Trane runtrue system because it has a full 10-year warranty on the entire system. I had a simple question about charging the system with the weigh-in method. I called in and couldn't get anyone to answer, so I left a message. I finally received a call a week later from a young lady that said she was going to open a ticket for a tech to call me. My thought was what is the purpose of that? I just need a tech to call me. Another week passed and I called back multiple times trying any and all extensions to get anyone on the phone. I finally got a salesperson to answer. He said he would have a tech call me back shortly. Several hours later someone called me and couldn't answer my simple question about charging the system. I asked if I needed to add more refrigerant due to having an inline filter dryer. He couldn't answer the question and referred me to Trane. I felt he should call Trane, get the information and come back to me. If he was concerned about providing a full resolution, that is what he would have done. Instead, he gave me a phone number for Trane support. The number was invalid and was out of service. I called Trane directly and asked for help and they refused. I explained that the dealer directed me to them, but they would not help citing they didn't want to talk to homeowners. I explained I was a property manager with AC credentials and my question was an easy simple one. Still the lady would not budge or offer any help. Basically, Ingrams tech support is worthless if you can get them. Customer service is lacking to the point it's hard to get anyone on the phone. If they can't handle the easy stuff, how will they handle the difficult calls? Now, Trane has a big reputation. I'm very disappointed they won't offer any support unless, you are a registered dealer. I will have to reconsider if I buy from Ingrams or even Trane for my next project. What good is the warranty if there is no support.
Ingrams sales staff was very helpful and professional, the 2-3 ton universal unit I bought from them was perfect for my home. I received the unit in perfect condition, the install was simple and flawless, I love the quick connect lines, it allowed me to do a complete DIY install. I did change the unit from 3 ton to 2 ton mode because the unit is very efficient and cooled my 1600 sqtf home quickly. I do recommend that you do your research prior to installing if you have never done an install before. This is my third centra a/c install I’ve done and by far the easiest. I love the fact that mr. cool is making these units and giving the homeowner the ability to do the install. So far my unit is running flawlessly without any issues or concerns. The quality of this unit is impressive.
From first call to install, Ingram's rocks! Tammy helped me with my order. Every question was either answered or researched, confirmed and answered. The sales experience was EXCELLENT. The order completed and delivery information went perfectly. The delivery timing was communicated well and the actual delivery went smoothly. I would order from Ingram's again anytime. It's great when a company does so well with their processes. Especially great that I called and spoke with a REAL HUMAN who knew their products and did not BS me when I asked a question they could not answer. They researched my question and got back to me quickly. Stop shopping around for pricing. Their pricing was competitive and in my situation actually lower than other sources for the same items.
Helpful friendly service, pleased with sales guy actions.
This unit seems like a generic version of a brand name system.Does not seem like any type of normal train. My technician has had nothing but issues thus far with installation. No clear instructions , having to research everything for this particular unit. Model number was even hard to locate. Upon ordering it said it included the installation kit. Which it did not, everything had to be ordered separate for it, even filers. Stickers are not even placed on it , just packed along with it.
All questions answered promptly. Great team at Ingrams!
Great customer service. Emily was the best
no they won’t return my phone calls. just bought a unit and it came with a bad board and transformer. need to get it replaced but they won’t answer there phone. ! please call me so i can get this taken care of. ! just sent you business too!
T took my call was very helpful, purchased the replacement Gas Furnace#, pick it up in Paducah, installed in TN Mountain home, all is well, give the lady that helped me a raise. Thanks.
Tammy was very helpful with the initial order and made sure a missing part was replaced.
The product was send out on time
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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