Fast shipping
Fast shipping. Unit works great

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Arrived in a timely manner.
Prompt courteous service, quick delivery, good value.
I set up an account and worked with Brandy to get what I wanted. I was able to take advantage of "scratch and dent" for a better price. I can't see any of ether. Over all a great deal!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
very friendly and accommodating
Item was just what I was looking for
Paul explained everything to us .
Pricing awesome Tech support folks awesome Placing order can be difficult have to pay attention to how you pay or nothing will happen and they will not reach out
I ordered a heat pump from Ingrams on a Saturday and the unit was shipped on Tuesday! I couldn't believe it came so fast. The company who delivered the unit, however, didn't communicate that they were on their way to my house with the heat pump, so the actual delivery was delayed by a day. A phone call to Ingram cleared up the confusion and I got the unit the following day. Ingram handled the transaction like a pro!
Your company was great the shipping company used not so much
Good service
The salesman at ingrams was great, The shipping they chose is horrible, Estimated delivery was Monday, got a call 3 days prior to the day for Tuesday delivery, Called shipping company, was told in a nutshell they’re not sure what day it will come that they are short staffed. And this is a royal area that they only come to a few times a week if that. Needless to say not happy.
From the first phone call, Christina was super helpful and professional. She listened to my request, made a few suggestions, and within 15 minutes, I had placed my order. Shipping was a breeze and everything came in as expected. Still have to install it, but this company has great service from beginning to end.
Price match as advertised great service quality product
The people i talked to were nice,attentive folks. They tried to help me to the best of their ability. But could never get in touch with tech department, just needed to reach tech department and thats probably overwhelmed due to the heat. Ingram sent me the wrong TXV. I couldn't get my numbers to get in the range. It cost me 325.00 to hire a tech to tell me that Ingram sent wrong valve. That was an expensive 5min phone call that i never received.
Great customer service! I needed a replacement part for my 3 year old Mr Cool mini-split system. I spoke with a customer service representative who was knowledgeable and extremely helpful. The part arrived quickly and fit perfectly, free shipping too!
Fast shipping
The mini split compressor arrived damaged. I notified Ingrams as soon as I discovered the damage, 6 months after receiving it. They promptly replaced the unit. Fantastic.
Fast and reliable
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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