Appalling
Appalling. Appalling. Appalling. Appalling. Total waste of My time as a buyer. I would not use them if I were a seller.

Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 269 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.9 | 10 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
“Ted was really helpful when organising the fixing of our front door lock”
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.8 out of 5 (good) | +54% | 269 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Jacksons Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.3).
269 reviews of Jacksons Estate Agents. Filter by what matters to you.
Appalling. Appalling. Appalling. Appalling. Total waste of My time as a buyer. I would not use them if I were a seller.
The agent acts nice at the start, but then 'force' you to make a higher offer on the property, because 'the owner would want to sell it to me if I match other bid', meanwhile he told me more people will visit the property today. Calling me non-stop even when I told him again and again that is my final offer. He could not control his temper at the end when i refused to make a higher offer.
I used Jacksons as a tenant for a couple of years and had a really good experience with them. They were one of the best estate agents I've had in a long while! When we had any issues, they were usually pretty prompt at replying, and we almost always knew who our key contact was. I didn't quite give 5 stars as there was an ongoing issue with a pest infestation during our tenancy (a problem throughout the building). It was unclear who was at fault but there were long delays in communication and some things were not followed up. We left after 2 years and it was never resolved. But by and large they were professional, friendly, helpful and quick at responding. As many of us will know this makes a huge difference to your life as a tenant but is not guaranteed, so we really appreciated it!
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The Kings of Gazumping Do not buy from these estate agents. My partner and I put in an offer on a property on a Friday morning, meeting the asking price. Even the estate agent indicated that our offer would be accepted. However, Jacksons did not immediately present our offer to the vendor/seller. Despite making several calls to check on the status, we were consistently given evasive responses. Over the weekend, they showcased the property to numerous other potential buyers instead of submitting our offer. We have calls and emails confirming this delay. Finally, our offer was accepted on Monday. Then, on Tuesday JACKSONS ESTATE called to inform us that other viewers had visited the property over the weekend and someone had made a slightly higher offer. He asked for our next best offer, clearly attempting to incite a bidding war. Rather than engaging in this unscrupulous behavior, we decided not to proceed with them and withdrew our interest in the property. We refuse to work with such disgraceful and greedy estate agents. - UPDATE - They emailed to apologise and state that one person was let go from their team, for similar behaviour. yet in my opinion it was their WHOLE TEAM who was in on this. They knew what they were doing. After writing us, they have now disputed to trust piliot that I had named and shamed the person responsible. Evidently either they haven't let that person go or they are still refusing to accountability! DO NOT BUY FROM THIS FIRM. This is a SELLERS Agency, not a BUYERS AGENCY.
I'm currently renting through Jacksons Estate Agency in Streatham (Streatham Hill) and have had an excellent experience throughout. I have rented throughout London for ~10 years and this has been the best experience I have had with an estate agency. The viewing process, offer, review, and acceptance was done within a 24hr turnaround time, with all three of the properties we viewed on that day being close to or matching our expectations. Our main point of contact, Elizabeth Blackwood, has been helpful in communicating and resolving any issues and answering any questions; similarly, the maintenance and corrections done to the property by Ghigo were efficient and timely, both were a pleasure to work with. I strongly recommend anyone in the SW London area to work with the above.
Incessant with phone calls. I’ve requested more than 8 times to only receive emails and not phone calls as I have been getting calls non stop during my working day. I’ve been property shopping for a long time and know what I’m looking for, so want to see pictures/location/specs in an email or online before I’d agree to view in any case, so there is absolutely nothing I need to be phoned for that I can’t pick up or follow up on via email. Despite this, I got 7 phone calls in one day from different Jackson’s agents (1 even called back a second time in the afternoon after I’d politely requested not to be contacted via phone only that morning). Each and every call I was told they would make a note on the system of my preference to only receive emails and never phone calls, which obviously never happened as the calls kept coming. I’ve also been getting duplicate emails from the same agent for the same property on multiple times. Other than blocking each number that calls, I don’t really know what to do anymore because I do want to be able to be contacted if it is specifically on a property that I have actually enquired on. Just not the countless phone calls for properties I have no intention of viewing (particularly not blindly).
We rented an apartment in Tooting, London under Jackson's estate agents. All teams in Jackson's were good and professional. The property management team, Shernitta Hutchinson specifically, were really good, quick to help and easy to communicate with. Many thanks!
Thank you again for all of your marvellous help and we really appreciate you for going above and beyond the call of duty. It is a joy to work with you. With huge thanks
Shocking service provided by jacksons in tooting. Where to start! The day we were due to move in we turned up and the cleaners were still there. They had drenched the sofas and beds to a point where it took two days to dry out and we couldn't sleep on them. We weren't offered a apology and from the start, Jacksons were very argumentative and defensive. We were offered £100 between two to get a hotel for a night in London! We have had multiple issues with the flat all of which have yet to be fixed/refused to be fixed quoting you rented the flat as seen! these include broken tiles that slam against the building keeping us up, a broken dryer, Terrible blinds that don't block any light. After all these issues they then asked if we could drop the landlord's post over to jackson's office as they couldn't be bothered to come and collect it. Incredibly unresponsive and a nightmare to deal with!
Fantastic service from start to finish! The sales team were lightning fast to respond to queries and kept us updated at all times. I would have no hesitation in recommending Jacksons to anyone wishing to sell their house.
Extremely rude manager ‘Jay’ who speaks over you and won’t let you speak. Try’s to belittle you and shut the conversation down without wanting to really understand about the real problem of a tenant causing problems.
I don't usually write reviews, but unfortunately we had various issues with Jacksons throughout the whole house sale process that it's important to share: 1) Initially received a letter that a specific couple were interested in the house; this never came to fruition and was just to get themselves through the door; 2) House was initially valued extremely unrealistically, again, to try to lure clients in; bear this in mind if you get given a high valuation from Jacksons Streatham - within a week they recommended reducing the price by 9% just prior to going live, and 2 weeks after that they tried to get us to reduce a further 7%. Once we had a sale agreed (which was actually above the price they were trying to reduce it to for a quick sale), they refused to mark the property as 'sold' on Rightmove, instead, they increased the price on Rightmove so that when they take their marketing brochures to new potential clients, they can pretend they got a higher price for the property than they did; 3) I was in for one of the viewings and the agent did not give the potential buyer any information about the house except 'this is the kitchen, this is the bathroom' - we had given Jacksons a lot of information about the property, including the architectural designs for potential loft conversion which we left on display - the agent didn't even mention this key information (or any other information) to the viewer. On another viewing, I heard a different agent telling the potential buyer that the house had planning permission to go into the loft (this was false information - we had only ever told Jacksons that it had architectural designs, so they send misleading messages to potential buyers); 4) No 'for sale' board was ever put up outside the house - only a 'sold' sign once it was sold; 5) Jacksons Streatham had one of our keys to let buyers in, but on 2 occasions they didn't have the key and required us to be home because it wasn't appropriately kept in the office (apparently was in another agents car) - we were concerned the key had been lost; 6) Our photos were rather poor. Additionally, we have a very new and modern bathroom which is a great selling point on the property - we were told that we couldn't have a bathroom photo on our ad as that's Jacksons policy - I've subsequently seen various other Jacksons ads that do indeed have a bathroom photo (clearly they didn't want to pay for photos to be redone when the bathroom had been missed); 7) When we got an offer on the property, I responded on a phone call with a higher counter offer. Jacksons were pushing back saying not to do this and to accept the offer, however, I said no we would like to put forward the counter offer which my husband and I had agreed. Moments later Jacksons called my husband rather than the buyer, undermining me, trying to get him to accept the offer. Of course, my husband had the same view as me and the agent had to put forward our counter, which actually got accepted. 8) When discussing all my issues with a friend, I found out that they were also having significant issues with Jacksons and were thinking about taking legal action - so seems to be a common theme...
Michael Ajayi has been managing my property for many years. Michael is excellent at his role, providing a consistent professional high quality service. Michael is very responsive and capable. I would not hesitate to recommend Jacksons landlord management service as a result. On the occasions when Michael has been on holiday, the support provided by his colleagues has also been excellent.
As a landlord its always good to know that your tenants are enjoying a good experience in your property and that any issues they have are dealt with quickly and efficiently. I have been very pleased that Chayanne Williams has recently resolved the longstanding problem involving bedroom cupboard doors. I have been kept well informed throughout and I am pleased with the end result.
This review is specific to Shakira Brown who has been an absolutely fantastic property manager. Her attention to detail, consideration of competing requirements/costs, and diplomacy is very much appreciated. It is clear that she is an asset to the Jackson’s team and this should be recognised.
I have been leasing my property to tenants through Jacksons and the service I have received from the team, particularly Jamie and Shernitta has been excellent. They have made the process easy managing contracting, statutory requirements and ongoing property management efficiently. I have found them to be helpful and very quick in responding to any queries I have, from my experience, very positive!
Shine Pink, the Senior Property Manager in Balham, is always incredibly quick to respond and deal with any issues within my apartment. She's been my correspondent for just over a year now and always gets the job done professionally and swiftly. Grateful for all her help!
Having been a landlord for more than 20 years I didn't expect Jacksons to be any better than any other agency I'd used. I have been consistently impressed by the professionalism show the property management team. Kimberly, head of property management provides a personal, attentive service. Great communication gives me confidence that all issues will be deal with promptly. Recent boiler repair speedily organised by the team.
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
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