Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 269 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.9 | 10 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
“Ted was really helpful when organising the fixing of our front door lock”
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.8 out of 5 (good) | +54% | 269 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Jacksons Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.3).
269 reviews of Jacksons Estate Agents. Filter by what matters to you.
Impressed with Chayanne, our property manager! Her clear communication streamlined the process. The recent inspection report highlighted the property's good condition and well-maintained common areas. Chayanne's attention to detail, including noting the tenant's pet cat, demonstrates her commitment. I have full confidence in her ability. Great job!
I started renting my flat earlier this year and Jade and the team at Jacksons have been fantastic at helping my do so. She has been attentive and proactive and I would highly recommend her (and Jacksons)!
Shine of Jacksons, has been an excellent agent over the past 12 months and more. Her advice has been invaluable over the range of house care issues I've been able to seek advice. She is always proactive in her approach which are keenly appreciated. She ensures that all her work is carried out in a timely fashion, and always to a high standard. This is all done with a professional and friendly manner: one of the best agents by far!
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We have been using Jacksons Estate Agents for the management of our flat in London, and we couldn't be happier with the service they provide. From the very beginning, their agent, Jade Buckley, has been nothing short of exceptional. She is professional, efficient, and incredibly attentive to our needs as property owners. Jade has consistently gone above and beyond to ensure that our flat is well-maintained and that any issues are addressed promptly. She is always available to answer our questions and provide us with updates, making us feel valued and well-informed. Her proactive approach and attention to detail have made the management of our property a seamless and stress-free experience. The communication from Jade and the rest of the team at Jacksons has been excellent. We are always kept in the loop and feel confident that our property is in good hands. They have truly set a high standard for property management, and we are grateful to have them managing our flat. We would highly recommend Jade Buckley and Jacksons Estate Agents to anyone in need of property management services in London. Their commitment to providing outstanding service is evident in everything they do, and we feel fortunate to have them on our side. Thank you, Jade and the Jacksons team, for your exceptional service and dedication!
Kimberley Rockcliffe of Jacksons, has been an excellent agent over the past 12 months and more. Her advice has been invaluable over the range of house care issues I've been able to seek advice from.her about. She is always proactive, consistently producing fantastic results, which are keenly felt and appreciated. She ensures that all her work is carried out in a timely fashion, and always to a high standard. This is all done with a professional and friendly manner: one of the best agents by far!
Shernitta Hutchinson has been working tirelessly to ensure a consistently reliable and trustworthy service.
My property has been managed by Jacksons for the last 15 years and it has always been a positive and professional experience. Michael has managed my property over recent years and his support and professional approach has been excellent. Thank you
Shine and team at the Balham Branch are responsive and professional in all interactions with me. They effectively stay across all aspects of my property management and keep me updated throughout, as well as tend to any of my requests in a can do attitude manner.
Shernitta has been extremely helpful in organising the end of our tenant’s tenancy. She is quick to respond, flexible and goes above and beyond to make the process straightforward. Beyond this, she is both friendly and professional. She’s an asset to the team at Jackson’s.
I have been working with Jacksons Balham for over 10 years and the last few years, the service and efficiency have been greatly improved and I am very happy with it. Kimberley Rockcliffe looks after my flats for some years now and she is very caring, quick to response and professional. It seems nothing is too much trouble for her and I greatly appreciate her service.
Can't quite believe I am giving an estate agency 5*, but after 2.5 years with Jacksons, I do think they have done very well. They have been fair to both me as a tenant and my landlord. They are attentive to problems and communicate clearly and openly throughout.
Exceptional customer service from Shernitta Hutchinson. Her willingness to go above and beyond to ensure that my questions and concerns were addressed in a timely and efficient manner has not gone unnoticed. She has been very supportive on a number of topics, ensuring a timely response, and also being supportive of the tenant deposit dispute. Thank you to your team and Shernitta Hutchinson for the great service.
Ι have been renting in Streatham for 12 years! It's really the first time after the team of Jackson's helped me rent a new flat to make it at home that everything went so smoothly! I moved into a flat that has an amazing landlord and the whole team, especially Jade are so polite, efficient, responsive and accountable,ready to assist with whatever we might need!!! Cannot thank Jade and the team for helping us every time! Vasiliki
I have been very happy with Kimberley Rockliffe's management of the letting of my flat in Streatham. She is pro-active and efficient in all aspects of its management, exceptionally prompt, polite and friendly. Long may she remain as my contact with Jacksons. I would give Kimberley a 5 star rating: the 4 stars reflects an earlier period a few years ago when I was not fully satisfied with Jacksons' service.
I have known Shernitta for a few years now and she has never disappointed me. She is a very likeable person and easy to talk to. She has the ability to find solutions whether on technical issues or more problematic ones. She also has the ability to understand various perspectives and excel in finding creative solutions to challenges, making it more likely to reach satisfying resolutions for all parties involved. Overall Shernitta is a very dedicated and effective member of Jacksons Estate Agency and I'm very grateful she's head of the Balham team.
Avoid renting with these agents at all costs. Jacksons pressured me into signing a tenancy agreement and paying move moneys some 7 weeks before my move in date. They proceeded to fail to get the landlord to sign and left me without a home 1 week before my move-in day. They have continued to hold my money and not offered me any compensation for the situation they put me in.
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
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