Helpful
Helpful, but more importantly for me, not too pushy or pestering me with loads of calls like some do, Kirk the manager has helped me with my somewhat specific requests.

Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 269 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.9 | 10 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
“Ted was really helpful when organising the fixing of our front door lock”
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.8 out of 5 (good) | +54% | 269 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Jacksons Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.3).
269 reviews of Jacksons Estate Agents. Filter by what matters to you.
Helpful, but more importantly for me, not too pushy or pestering me with loads of calls like some do, Kirk the manager has helped me with my somewhat specific requests.
Had a great experience with Sophie who managed our sale from offer through to completion. She was vigilant with all parties and helped with queries and enquiries to ensure the sale kept momentum. She was approachable in her manner and always at the end of the phone or email. Highly recommend Jackson’s for property sales in the area. Thank you!
I'm a first time buyer and everyone at Jacksons was very helpful and supportive all the way through the process, from initial viewings until moving in. Thanks in particular to Sophie Doughty who went out of her way to help me. There were loads of issues with the solicitors which delayed things by several months but Sophie was always on my side and kept things moving in the right direction even when I was feeling frustrated and ready to give up on the property. Estate agents don't always have the best reputation but Sophie is one that you can trust :)
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I’m so so grateful for having had Jacksons’ support along the whole process. Sophie Doughty is an absolute star who not only helped me and the seller to keep things moving, but was many times the person I’d need to get in contact with to either seek a better understanding of things or find some calm in the midst of stressful times. Outstanding customer service, professional yet super friendly and supportive. Thank you Sophie! And thanks to the rest of the team too.
Super fast response to my enquiry for a house valuation. Kirk Smith and the valuation team scheduled a visit at my convenience Thanks
James Castleman from Jacksons in Balham is very professional, responsive and friendly. He was very helpful when selling our property. I can also say only good words about all the team including Raymond, Kieran, Olivia and Kirk etc. Emma
Kirk has been really helpful during our house hunt. Jacksons in general persisted to try find us the right property
James Castleman (the manager of the office) has been incredibly helpful and is very knowledgeable. James has shown me around about a dozen properties now and always makes time, he is very friendly and willing to share his knowledge. I have spoken and met with numerous agents but, would have no hesitation in strongly recommending James and I will contact him when I sell rather then anyone else in Balham.
James Castleman was a pleasure to deal with and extremely helpful.
James was a pleasure to deal with. Helpful, professional and knowledgeable of local area. Refreshingly not pushy or full of sales pitches!!
I haven’t worked with Jacksons, but don’t think it’s great practice to send mass mailouts to their database requesting glowing, personalised reviews on TrustPilot. This is the second time in 5 months we’ve received this request. It completely undermines the credibility of the online review system.
Great experience
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
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